Your calls always answered within 5 rings.
Overall, great booking experience and follow up. Shame the airlines can’t be as efficient as you. Two suitcases damaged which had to be replaced and 3 flight delays. But thanks for your professionalism.
All was smooth and trouble free
Your app was not helpful at all with information on our 2 hour delayed virgin atlantic flight home from Toronto to Heathrow. There as no mention at all of the delay and we had to rely on the airport website. However this may have been because we were unable to check in online (my fault). We received no text or email notification of delay either
All went well although I wouldn't recommend the Chelsea Hotel in Toronto. Close to ambulance station so disturbed each night by sirens.
No problems your end - Air Canada is excellent but they need a staff shake up
You take all the hassle out of the holiday
We had a wonderful time in Colorado and Canada. Sophie managed all our requests perfectly. Thank you!
Very happy. Only error sending us to wrong terminal at Heathrow
Philippa was excellent, always available and very helpful
This is the third time I have used you and again the service was excellent. Our flights and car hire were great and a couple of queries before departure were handled quickly.
Everything went to plan
Our travel manager Charlie Miles was very professional, helpful, efficient and friendly
Very helpful every time I call them. And they always make sure you're all set with a quick phone call a few days before you leave. 5 stars
Jamie did a great job with the itinerary we wanted and handled Air Canada's cancellation of our first flight segment very well. The hotels he chose for us were in excellent locations and we had very decent rooms
Jed did a great job organising our trip to Canada, with a cruise around Alaska - everything worked very well
Tony Judge was quick and clear in his communications. Everything went well
Arthur very helpful and informative. Excellent service as always. Thank you
Always excellent service. I never use anyone else for longhaul
As always another seamless holiday
Detailed feedback will be sent to Jack. Air Canada was excellent.
Everything Gavin organised went without a hitch but your Canadian partners didn’t do such a good job (no vouchers until I asked for them and not booked onto the Nanaimo ferry) although this didn’t create a serious problem as the ferry was paid for and half empty.
Passenger assistance was a bit sketchy at both ends - at one point I was told I couldn’t accompany my husband (I did!) another time we were left at a lift so I found a wheelchair and took him down to arrivals myself. I am going to write to BA about this as we weren’t the only ones. I know it’s the airport who supplies this service so airlines need to make sure they do it well
Any concerns you have are quickly dealt with and nothing is too much trouble for the “DialAFlight “ guys. They are 100% helpful and a great company giving peace of mind to your holiday plans
Everything went well even after flight cancelling
Thank you for you expertise and advice as always.
Everything from DialAFlight was efficient. We had trouble checking in via the app on all flights which was annoying
Brad was brilliant and took a lot of stress out of the experince. He was quick to respond to queries, efficient and helped us to save money on our holiday
Fantastic service from start to finish
Good, responsive, 'on it'. Just the check-in procedure was a mess
I cannot speak highly enough about the service. Nothing was too much trouble. I had a quick response each time I needed it. I valued hugely the fact that I could always get someone on the end of a phone and they were always knowledgeable and patient
Suits may have waved goodbye to its stars Meghan Markle and Patrick J. Adams, but the number of visitors to Toronto, where the TV drama series is filmed, has never been higher.
It's not hard to see why; the city is home to Canada's tallest skyscraper, the CN Tower, and biggest museum. And long before Suits, it was the backdrop to countless blockbusters. But if you just have 48 hours, here are the essential things to see…
Day One Morning:
Take a walking tour with Culinary Adventure Company to the Old Town and St Lawrence Market. You'll hear all about the history behind the 'haunted ballroom' of the King Edward Hotel, and see landmarks such as the Flatiron Building and the Cathedral Church of St James.
The tour finishes with a visit to the St Lawrence Market, where you'll try snacks from Toronto's best-loved vendors for lunch. A Toronto speciality is the peameal-bacon sandwich (a type of back bacon rolled in cornmeal) from Carousel Bakery. And you'll want to pick up a couple of jars of Kozlik's mustard - their maple syrup version is divine.
It's worth walking further east to the Distillery District, a trendy enclave of artists' studios, restaurants and shops, and featuring a weird spider sculpture.
Afternoon:
Trek west to explore the city centre and track down filming locations for Suits. Fans will recognise Bay Adelaide Centre as the fictional offices of Specter-Litt. Bymark restaurant was the scene of several dinner dates.
Numerous meetings took place in hotel lobbies, including the Fairmont Royal York and the Ritz-Carlton.
The enormous Union Station handles some 300,000 passengers a day - and features Roman columns and Guastavino tiled ceilings that accentuate the Beaux-Arts building. You can enter PATH, the walkway that connects almost every building in the city centre. The mainly underground footpath is furnished with shops and restaurants so you never have to walk outside in the bitterly cold winter months. Go to Richmond Station restaurant for a casual dinner - the locals swear by their burgers.
Day Two Morning:
Begin at the Bloor Street Culture Corridor, where there are 20 museums and galleries.
The Royal Ontario Museum is the biggest in Canada. Its eye-catching exterior - a deconstructionist creation known as the Michael Lee-Chin Crystal - makes it hard to miss, but it's the Rotunda inside that you have to see.
More than a million squares of Venetian glass are used for the mosaic ceiling that's as impressive as any from the Byzantine era.
Afternoon:
Venture north to Midtown, where you'll find Casa Loma. The palatial mansion, once the biggest private residence in Canada, was so lavish it ruined its original owner, Sir Henry Pellatt. The millionaire financier spent so much on its construction he was eventually declared bankrupt. By the time he died, he was living in the modest bungalow of his former chauffeur.
But the building now houses an extraordinary museum and is one of the best known filming locations in the city, featuring in movies such as X-Men and Scott Pilgrim vs The World.
We dine at Actinolite,in Ossington Avenue, one of Canada's best restaurants.
Stop off in New York:
Just one hour forty minutes away by flight, New York is a great destination to visit before or after your time in Toronto. Check out one of New York’s hottest new hotels in the heart of Manhattan, striking and stylish Made will bowl you over with its chic airy rooms, says James Murphy.
The bar in the lobby, with low-slung leather couches has the look of a smart living room - they want you to feel right at home. And there’s greenery, with oodles of pot plants and hanging baskets everywhere.
The bedrooms have bright wood panelling and very hipster unadorned concrete ceilings.
In the basement is the acclaimed restaurant Ferris and up on the roof is Good Behavior, a bar seemingly designed for quite the opposite, with two balconies, a 22ft curved glass wall and a cute little tiki bar. The bartender mixes a punchy tequila cocktail called a ‘Dirty Finery’.
As the setting sun turns the neighbour-ing Empire State Building to gold I order a second cocktail, happy to consider myself a Made man.
First published in the Mail Online - October 2018
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