Your calls always answered within 5 rings.
Always efficient and professional
Air Canada is not the best airline we've used but then not the worst either. The hotels were of a very good standard but because of the season, Sun Peaks was quite deserted and felt isolated. The hotel in Jasper lacked a restaurant. This was balanced by the amazing hotel in Calgary. Overall we had a wonderful holiday making many new acquaintances and enjoying new experiences. Thanks to Fraser for organising our time so thoughtfully.
We recommend you to our friends and colleagues
As always, Harry helped us create a great holiday which was hassle free. We just turn up to enjoy it. Always use him as it makes for a more personal holiday
Superb support when any issues arise.
Connie is always friendly, helpful and efficient. She presents all options clearly.
Overall, everything worked out well.
Cannot thank Russell and his team enough for assisting me with the original booking and every question I had up until departure!
I received excellent service throughout. The staff were extremely helpful, professional, and responsive making the whole process smooth and stress-free.
You are difficult to fault. Kitty Rimmel was magnificent.
Give Doug a big bonus for his wonderful organisation skills ensuring I didn’t sit next to my ex wife going or coming in this family reunion. (Just a joke, she’s lovely really)
I've had a couple of dealings with Andrew as he's arranged two trips to Canada. Cannot fault him!
Used DialAFlight several times. Service second to none. Always gets us a good deal
Another wonderful holiday booked through DialAflight and especially Darryll, who found us flights that all connected perfectly. I know we can book online but I feel confident that DialAFlight finds the best deals and you can actually speak to a person very quickly. So reassuring. Thank you
A bit more information on hotel's parking charges would be useful. IDPs were not needed.
We were not too happy with the service from Air Canada and the transit time in Vancouver on our return journey was so short that we had to rush to board the plane back to Heathrow.
Communication with regards to some elements of the trip could be better
Excellent. Good communication and support
We had a fantastic holiday, thanks so much to Gavin for arranging
Flights were on time, hotel was nice, good location
Always a delight to book through DialAFlight
Great trip and yet again Michelle came up with the goods
Always great service. Thank you.
Excellent as always! Thank you
Brilliant communication. Appreciate the follow up calls to ensure everything OK
Great customer service, competitive prices and everything was plain sailing! Very satisfied and would highly recommend.
Five stars. Smooth as silk.....
Arrival at LHR T5 where Assistance had been requested, was not good. Organised chaos? BA (or whoever) need to address this.
As always, everything went smoothly. Thank you for your assistance.
Great service and communication as always! Thank you
In the summer of 1842, a traveller from London wrote a letter describing his first transatlantic visit. It talked in glowing terms of one particular city, describing its 'giddy heights; its citadel suspended, as it were, in the air; its picturesque steep streets and frowning gateways; and the splendid views which burst upon the eye at every turn'.
That smitten tourist was none other than Charles Dickens. And the subject of his affection? The old capital of New France: Quebec City.
Today it remains every bit the dazzler that Dickens described. Just walking its chattering streets - past antiquated stone houses, proud spires and secret squares - feels like stepping on to the pages of a historical romance. It's a backdrop so enchanting that it's frequently voted among the most beautiful cities on the planet and is protected as a World Heritage Site by Unesco.
And British travellers can easily follow in Dickens' flabbergasted footsteps, as direct flights from London to the so-called 'Paris of North America' are now available with Canadian airline Air Transat.
At the heart of this city's appeal is its walled core, Old Quebec, with twisting alleyways, welcoming cafes and colourful boutiques. Split into Upper and Lower Towns on the banks of the St Lawrence River, it feels charmingly out of place and time - as if it belongs in the Loire Valley of the 18th Century and not here, 90 miles north of the modern US border.
Canadians are notoriously friendly, but the Quebecois elevate amiability to an entirely new level. They're infused with a joie de vivre that's hard to find anywhere else in the world.
Many residents I meet identify as Quebecois first and Canadian second - a sentiment underscored by the Quebec flags fluttering across Old Quebec which outnumber the Maple Leaf by at least five to one.
Centred on a blue and white cross, it's reminiscent of Scotland's Saltire - and the independence movement has followed a similar path here too. Despite sizeable separatist sentiment, the last referendum (in 1995) delivered a narrow victory for those wishing to stay part of a united Canada.
Away from the underbelly of politics, Quebec City has a genuine claim to being one of the most camera-friendly places. At its heart is the world's most-photographed hotel: the Fairmont Le Chateau Frontenac.
This towered and turreted grande dame looms gracefully over Old Quebec from a rocky bluff which is one of the most popular places in Canada to pop the question. According to Diane Gauthier, its head concierge, they average a proposal a week, all while hosting an endless flow of weddings, honeymoons and anniversaries.
Quebec City doesn't just look good, it tastes good too.
In Canada, the loftiest culinary award is AAA Five Diamonds, and out of only four restaurants to have made it to that level, two of them are here, in the nation's undisputed dining capital.
Both - the inventive Taniere³ and immaculate Laurie Raphael - are worth the trip alone, but there are plenty more affordable options clustered within the city walls. Most notably, the reimagined indigenous fare at Restaurant Sagamite and the legendary tableside flambe at Le Continental.
Once you've eaten your fill - be that a multi-course tasting menu or a steaming bowl of poutine (Canada's feel-good national dish, consisting of fries, squeaky cheese and rich gravy) - then you're in the perfect place to walk it off.
Explore the pretty Rue du Petit-Champlain, with its parade of artisanal stores, art galleries and fudge shops; the Rue Sous-le-Cap under the cliff face, with its jaunty balconies and bistros; or even hipster-friendly Saint-Roch, a ten-minute stroll outside the old walls and home to a collection of bars and microbreweries.
There are plenty of traditionally romantic cities in North America, from Napa to Newport, but none have the consummate fortified charm, the easy walkability and the universal conviviality of Quebec City.
Whisper it, but the Paris of North America is far friendlier than the Paris of Western Europe.
This is a place for lovers, certainly. But also for lovers of history, lovers of art and lovers of good food. Not to mention lovers of beauty. I'm with Charles Dickens.
First published in the Mail on Sunday - May 2023
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements