Your calls always answered within 5 rings.
Very happy. Only error sending us to wrong terminal at Heathrow
Philippa was excellent, always available and very helpful
This is the third time I have used you and again the service was excellent. Our flights and car hire were great and a couple of queries before departure were handled quickly.
Our travel manager Charlie Miles was very professional, helpful, efficient and friendly
Very helpful every time I call them. And they always make sure you're all set with a quick phone call a few days before you leave. 5 stars
Jamie did a great job with the itinerary we wanted and handled Air Canada's cancellation of our first flight segment very well. The hotels he chose for us were in excellent locations and we had very decent rooms
Jed did a great job organising our trip to Canada, with a cruise around Alaska - everything worked very well
Tony Judge was quick and clear in his communications. Everything went well
Arthur very helpful and informative. Excellent service as always. Thank you
Always excellent service. I never use anyone else for longhaul
As always another seamless holiday
Detailed feedback will be sent to Jack. Air Canada was excellent.
Everything Gavin organised went without a hitch but your Canadian partners didn’t do such a good job (no vouchers until I asked for them and not booked onto the Nanaimo ferry) although this didn’t create a serious problem as the ferry was paid for and half empty.
Passenger assistance was a bit sketchy at both ends - at one point I was told I couldn’t accompany my husband (I did!) another time we were left at a lift so I found a wheelchair and took him down to arrivals myself. I am going to write to BA about this as we weren’t the only ones. I know it’s the airport who supplies this service so airlines need to make sure they do it well
Any concerns you have are quickly dealt with and nothing is too much trouble for the “DialAFlight “ guys. They are 100% helpful and a great company giving peace of mind to your holiday plans
Everything went well even after flight cancelling
Thank you for you expertise and advice as always.
Everything from DialAFlight was efficient. We had trouble checking in via the app on all flights which was annoying
Brad was brilliant and took a lot of stress out of the experince. He was quick to respond to queries, efficient and helped us to save money on our holiday
Fantastic service from start to finish
Good, responsive, 'on it'. Just the check-in procedure was a mess
I cannot speak highly enough about the service. Nothing was too much trouble. I had a quick response each time I needed it. I valued hugely the fact that I could always get someone on the end of a phone and they were always knowledgeable and patient
Despite last minute changes by the airline the team worked hard to rebuild our holiday
Our holiday to Canada and Alaska was fabulous, as was Jim Camahin in putting it all together for us. He dealt with my many itinerary changes and requests efficiently and quickly - including a last minute one whilst we were actually on holiday! I highly recommend them for your travel plans.
Very reliable as always
Nicole and team offer a friendly, effective service - can highly recommend
Our independent trip was converted into a personalised package. Great service again from Jim at DialAFlight.
Really disappointed about the time it took to get a car when we arrived - this should be fed back to Avis
Everything was as advertised and promised. Thank you.
Excellent service
In the summer of 1842, a traveller from London wrote a letter describing his first transatlantic visit. It talked in glowing terms of one particular city, describing its 'giddy heights; its citadel suspended, as it were, in the air; its picturesque steep streets and frowning gateways; and the splendid views which burst upon the eye at every turn'.
That smitten tourist was none other than Charles Dickens. And the subject of his affection? The old capital of New France: Quebec City.
Today it remains every bit the dazzler that Dickens described. Just walking its chattering streets - past antiquated stone houses, proud spires and secret squares - feels like stepping on to the pages of a historical romance. It's a backdrop so enchanting that it's frequently voted among the most beautiful cities on the planet and is protected as a World Heritage Site by Unesco.
And British travellers can easily follow in Dickens' flabbergasted footsteps, as direct flights from London to the so-called 'Paris of North America' are now available with Canadian airline Air Transat.
At the heart of this city's appeal is its walled core, Old Quebec, with twisting alleyways, welcoming cafes and colourful boutiques. Split into Upper and Lower Towns on the banks of the St Lawrence River, it feels charmingly out of place and time - as if it belongs in the Loire Valley of the 18th Century and not here, 90 miles north of the modern US border.
Canadians are notoriously friendly, but the Quebecois elevate amiability to an entirely new level. They're infused with a joie de vivre that's hard to find anywhere else in the world.
Many residents I meet identify as Quebecois first and Canadian second - a sentiment underscored by the Quebec flags fluttering across Old Quebec which outnumber the Maple Leaf by at least five to one.
Centred on a blue and white cross, it's reminiscent of Scotland's Saltire - and the independence movement has followed a similar path here too. Despite sizeable separatist sentiment, the last referendum (in 1995) delivered a narrow victory for those wishing to stay part of a united Canada.
Away from the underbelly of politics, Quebec City has a genuine claim to being one of the most camera-friendly places. At its heart is the world's most-photographed hotel: the Fairmont Le Chateau Frontenac.
This towered and turreted grande dame looms gracefully over Old Quebec from a rocky bluff which is one of the most popular places in Canada to pop the question. According to Diane Gauthier, its head concierge, they average a proposal a week, all while hosting an endless flow of weddings, honeymoons and anniversaries.
Quebec City doesn't just look good, it tastes good too.
In Canada, the loftiest culinary award is AAA Five Diamonds, and out of only four restaurants to have made it to that level, two of them are here, in the nation's undisputed dining capital.
Both - the inventive Taniere³ and immaculate Laurie Raphael - are worth the trip alone, but there are plenty more affordable options clustered within the city walls. Most notably, the reimagined indigenous fare at Restaurant Sagamite and the legendary tableside flambe at Le Continental.
Once you've eaten your fill - be that a multi-course tasting menu or a steaming bowl of poutine (Canada's feel-good national dish, consisting of fries, squeaky cheese and rich gravy) - then you're in the perfect place to walk it off.
Explore the pretty Rue du Petit-Champlain, with its parade of artisanal stores, art galleries and fudge shops; the Rue Sous-le-Cap under the cliff face, with its jaunty balconies and bistros; or even hipster-friendly Saint-Roch, a ten-minute stroll outside the old walls and home to a collection of bars and microbreweries.
There are plenty of traditionally romantic cities in North America, from Napa to Newport, but none have the consummate fortified charm, the easy walkability and the universal conviviality of Quebec City.
Whisper it, but the Paris of North America is far friendlier than the Paris of Western Europe.
This is a place for lovers, certainly. But also for lovers of history, lovers of art and lovers of good food. Not to mention lovers of beauty. I'm with Charles Dickens.
First published in the Mail on Sunday - May 2023
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