Your calls always answered within 5 rings.
Good, responsive, 'on it'. Just the check-in procedure was a mess
I cannot speak highly enough about the service. Nothing was too much trouble. I had a quick response each time I needed it. I valued hugely the fact that I could always get someone on the end of a phone and they were always knowledgeable and patient
Despite last minute changes by the airline the team worked hard to rebuild our holiday
Very reliable as always
Nicole and team offer a friendly, effective service - can highly recommend
Our independent trip was converted into a personalised package. Great service again from Jim at DialAFlight.
Really disappointed about the time it took to get a car when we arrived - this should be fed back to Avis
Everything was as advertised and promised. Thank you.
Excellent service
Wonderful company - everything ran so well. Everything was covered and all paperwork was emailed on time. I rang several times with various questions and I was always put at ease and told to ring any time if I was worried about anything. Would definitely 100% recommend this company!
Billy Gardner was excellent dealing with our requests efficiently and quickly.
Looking forward to discussing our next departure with Jenson very soon.
Excellent service as always. Highly recommended
A great service as usual. You never fail to deliver a professional level of service and support.
All went very smoothly - DAF team excellent as usual.
All went according to plan, thank you.
Thank you again!
Excellent service
Hotels were really good choices
Craig’s recommendations were spot on and everything went smoothly
Excellent service. The flights were great and the hire car pickup was easy. Loved the holiday and will be back to book next year with Lloyd
Always super helpful - happy to have DialAFlight as our go to agent - thank you
I always receive excellent service from Callum Patel
Very helpful, understanding and listen to what you want, then deliver. Hannah is super helpful. Thank you for all your help
Tara McConnell is very professional and extremely patient. I will certainly use this service again and book future visits directly with her and her team
Troy makes our trips so much smoother
Howard is brilliant!
Roger Smith is THE BEST!
Excellent service
Tony Judge is excellent.
This is the ideal place for a second wedding,' our guide says, which is a blow for those of us yet to secure a first.
We're in Vancouver Island's glorious Butchart Gardens, which began life as a family-run quarry in the early 1900s.
When the limestone ran out, matriarch Jennie Butchart set about creating this living shrine to nature. Now, with the help of 50 gardeners, nearly 1,000 varieties of plants thrive in its 55 acres.
The gardens are 30 minutes' drive north of Victoria, the state capital of British Columbia at the southern tip of the 300-mile-long island off Canada's Pacific coastline (the bottom quarter of which is below the United States border).
Named after Queen Victoria, its inner harbour is big enough for sea planes, private boats and tiny water taxis, with bright yellow and chequerboard paintwork like New York cabs, but too small for cruise ships.
It's wonderfully genteel. Government Street is downtown's backbone with cafes, restaurants and clothes shops, most of which sell outdoorsy no-nonsense stuff, and running off it, Canada's oldest Chinatown (all two streets of it).
At the far end is homegrown Phillips craft brewery, where a cheery man with a ZZ Top beard arranges a tasting for us.
We're staying in two hotels. First is the vast, grande dame, the Fairmont Empress, which overlooks the marina and the copper-domed British Columbia Parliament buildings. It offers elaborate afternoon teas with cucumber sandwiches and sumptuous rooms.
From here you can pick up the harbour walkway which winds around to Fisherman's Wharf - all craftsy shops, fish and chips and brightly painted floating houses. Nearby is our second hotel, the Inn at Laurel Point, which looks like a cruise ship on the outside. Its rooms are gigantic and all look out over the water.
It's all about The Great Outdoors on Vancouver Island, a short flight or 90-minute ferry from the mainland. The new Malahat skywalk is half an hour north west (there's a free shuttle). It rises gradually through the Douglas fir and cedar forest, dotted with huge driftwood sculptures of lone wolves and eagles - then spirals gently to 820 ft above the Salish sea, looking over the Saanich Inlet, Mt Baker, Washington state beyond. The best way down is the whoosh of the 60ft covered slide (a young girl liked it so much she did it 47 times) before retracing our steps.
We go in search of whales on the ocean waves. Technology helps track them and a marine biologist explains how the orcas operate (the males never leave the pod and 'live their entire lives in the equivalent of their mom's basement'), but regulations mean we have to stay 600 ft away from them and 300ft from a solitary humpback.
Joyfully, we do get close enough to eyeball a colony of ungainly sea lions lumbering about on rocks.
I recall a hoarding I had seen earlier. 'Always believe that something wonderful is about to happen.' That's not difficult on this enchanting Canadian island.
First published in the Mail on Sunday - November 2024
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