Your calls always answered within 5 rings.
Professional and relevant
Kirsty was extremely helpful
Excellent service as always.
Had a few issues re second driver which did not show on their system. We showed them our documents and they honoured it but said in future we should add second driver when collecting the car.
As always, you guys arranged my multi-flight holiday in Canada easily and seamlessly. But what was far above any expectation was how Elliot got me the last and only flight from Munich (also organising the flight from Heathrow to get there) immediately after the Air Canada strike was announced. Thanks to DialAFlight, I was able to enjoy my entire day-to-day schedule of visits across the whole month of my holiday.
Many thanks to Bradley for all his work. First class service
On reflection a direct flight to Calgary from Heathrow would have been a better choice. While the tours were very well organised most were 10 hours or more, so a day's rest between trips is needed as we are not as young as we used to be.
When we needed help after our return flight was cancelled Amelia responded to my email and sorted everything out straight away, resolving a very stressful situation. We couldn't have asked for more, thank you!
We were totally happy with the care and attention to every detail. We would especially like to thank Tristan for all his help.
I was so pleased that you called to find out if there was anything I needed - it was very good of you
Thanks so much to Kieran for rescuing our holiday under pressure
Always great service from Spencer, sorts everything out for me. Always answers the phone within a couple of rings.
I have already referred you to friends and they were very happy with your services. It saved them money, they had a reply straight away to calls and were reminded of flight details a few days prior to travel.
A service second to none.
Everything went to plan and I know if something didn’t a call to DialAFlight would sort any problems. It's peace of mind as I trust them completely. I've booked many times and never experienced any problems. Please use them - you won’t be disappointed and you won’t be left hanging about on the phone!
Got upgraded to business class on the way out so we were happy with that.
Excellent service. Andrew was incredibly helpful and patient in dealing with my flight booking and the trip all went smoothly. I will be using you to book future flights.
Lucy Macnab was amazing in sorting out alternative flights in what seemed a matter of minutes after the Air Canada fiasco. She was so supportive and caring in getting the best result for me.
Everything went well, hotels great, location perfect, had a great time. Thank you
Most helpful and great advice all the way through
Brilliant holiday apart from small issue with Brewster travel. We found it frustrating confirming our pick up times and evidently this is a problem that's been encountered with other people.
Seamless process as usual. Excellent service. I have already recommended you to a few of my friends and they have booked with you
Excellent flights both ways, thanks
Taylor was helpful and prompt to deal with everything. Hotel in Banff was a bit dated and past its best - you could do with a more modern option there
Flights on time on all the journey
Kylie was brilliant in rearranging my flight after cancellation by Air Canada
Leo was the perfect fit to help plan our trip to Canada and dealt with any changes we made as our planning progressed. We would recommend DialAFlight
Wouldn’t use anyone but Rebecca and DialAFlight team for all my holiday needs. Best travel arrangers by far
Eric did a great job - not just finding me flights to Canada but also stepping in to re-book my return flight when Air Canada went on strike. Definitely will book with you again
We were trapped in Canada due to a strike at Air Canada. Finley and his colleagues could not have been more helpful in getting us home. Thank you all!
This is the ideal place for a second wedding,' our guide says, which is a blow for those of us yet to secure a first.
We're in Vancouver Island's glorious Butchart Gardens, which began life as a family-run quarry in the early 1900s.
When the limestone ran out, matriarch Jennie Butchart set about creating this living shrine to nature. Now, with the help of 50 gardeners, nearly 1,000 varieties of plants thrive in its 55 acres.
The gardens are 30 minutes' drive north of Victoria, the state capital of British Columbia at the southern tip of the 300-mile-long island off Canada's Pacific coastline (the bottom quarter of which is below the United States border).
Named after Queen Victoria, its inner harbour is big enough for sea planes, private boats and tiny water taxis, with bright yellow and chequerboard paintwork like New York cabs, but too small for cruise ships.
It's wonderfully genteel. Government Street is downtown's backbone with cafes, restaurants and clothes shops, most of which sell outdoorsy no-nonsense stuff, and running off it, Canada's oldest Chinatown (all two streets of it).
At the far end is homegrown Phillips craft brewery, where a cheery man with a ZZ Top beard arranges a tasting for us.
We're staying in two hotels. First is the vast, grande dame, the Fairmont Empress, which overlooks the marina and the copper-domed British Columbia Parliament buildings. It offers elaborate afternoon teas with cucumber sandwiches and sumptuous rooms.
From here you can pick up the harbour walkway which winds around to Fisherman's Wharf - all craftsy shops, fish and chips and brightly painted floating houses. Nearby is our second hotel, the Inn at Laurel Point, which looks like a cruise ship on the outside. Its rooms are gigantic and all look out over the water.
It's all about The Great Outdoors on Vancouver Island, a short flight or 90-minute ferry from the mainland. The new Malahat skywalk is half an hour north west (there's a free shuttle). It rises gradually through the Douglas fir and cedar forest, dotted with huge driftwood sculptures of lone wolves and eagles - then spirals gently to 820 ft above the Salish sea, looking over the Saanich Inlet, Mt Baker, Washington state beyond. The best way down is the whoosh of the 60ft covered slide (a young girl liked it so much she did it 47 times) before retracing our steps.
We go in search of whales on the ocean waves. Technology helps track them and a marine biologist explains how the orcas operate (the males never leave the pod and 'live their entire lives in the equivalent of their mom's basement'), but regulations mean we have to stay 600 ft away from them and 300ft from a solitary humpback.
Joyfully, we do get close enough to eyeball a colony of ungainly sea lions lumbering about on rocks.
I recall a hoarding I had seen earlier. 'Always believe that something wonderful is about to happen.' That's not difficult on this enchanting Canadian island.
First published in the Mail on Sunday - November 2024
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