Your calls always answered within 5 rings.
All was smooth and trouble free
Your app was not helpful at all with information on our 2 hour delayed virgin atlantic flight home from Toronto to Heathrow. There as no mention at all of the delay and we had to rely on the airport website. However this may have been because we were unable to check in online (my fault). We received no text or email notification of delay either
All went well although I wouldn't recommend the Chelsea Hotel in Toronto. Close to ambulance station so disturbed each night by sirens.
You take all the hassle out of the holiday
We had a wonderful time in Colorado and Canada. Sophie managed all our requests perfectly. Thank you!
Very happy. Only error sending us to wrong terminal at Heathrow
Philippa was excellent, always available and very helpful
This is the third time I have used you and again the service was excellent. Our flights and car hire were great and a couple of queries before departure were handled quickly.
Everything went to plan
Our travel manager Charlie Miles was very professional, helpful, efficient and friendly
Very helpful every time I call them. And they always make sure you're all set with a quick phone call a few days before you leave. 5 stars
Jamie did a great job with the itinerary we wanted and handled Air Canada's cancellation of our first flight segment very well. The hotels he chose for us were in excellent locations and we had very decent rooms
Jed did a great job organising our trip to Canada, with a cruise around Alaska - everything worked very well
Tony Judge was quick and clear in his communications. Everything went well
Arthur very helpful and informative. Excellent service as always. Thank you
Always excellent service. I never use anyone else for longhaul
As always another seamless holiday
Detailed feedback will be sent to Jack. Air Canada was excellent.
Everything Gavin organised went without a hitch but your Canadian partners didn’t do such a good job (no vouchers until I asked for them and not booked onto the Nanaimo ferry) although this didn’t create a serious problem as the ferry was paid for and half empty.
Passenger assistance was a bit sketchy at both ends - at one point I was told I couldn’t accompany my husband (I did!) another time we were left at a lift so I found a wheelchair and took him down to arrivals myself. I am going to write to BA about this as we weren’t the only ones. I know it’s the airport who supplies this service so airlines need to make sure they do it well
Any concerns you have are quickly dealt with and nothing is too much trouble for the “DialAFlight “ guys. They are 100% helpful and a great company giving peace of mind to your holiday plans
Everything went well even after flight cancelling
Thank you for you expertise and advice as always.
Everything from DialAFlight was efficient. We had trouble checking in via the app on all flights which was annoying
Brad was brilliant and took a lot of stress out of the experince. He was quick to respond to queries, efficient and helped us to save money on our holiday
Fantastic service from start to finish
Good, responsive, 'on it'. Just the check-in procedure was a mess
I cannot speak highly enough about the service. Nothing was too much trouble. I had a quick response each time I needed it. I valued hugely the fact that I could always get someone on the end of a phone and they were always knowledgeable and patient
Despite last minute changes by the airline the team worked hard to rebuild our holiday
Our holiday to Canada and Alaska was fabulous, as was Jim Camahin in putting it all together for us. He dealt with my many itinerary changes and requests efficiently and quickly - including a last minute one whilst we were actually on holiday! I highly recommend them for your travel plans.
This is the ideal place for a second wedding,' our guide says, which is a blow for those of us yet to secure a first.
We're in Vancouver Island's glorious Butchart Gardens, which began life as a family-run quarry in the early 1900s.
When the limestone ran out, matriarch Jennie Butchart set about creating this living shrine to nature. Now, with the help of 50 gardeners, nearly 1,000 varieties of plants thrive in its 55 acres.
The gardens are 30 minutes' drive north of Victoria, the state capital of British Columbia at the southern tip of the 300-mile-long island off Canada's Pacific coastline (the bottom quarter of which is below the United States border).
Named after Queen Victoria, its inner harbour is big enough for sea planes, private boats and tiny water taxis, with bright yellow and chequerboard paintwork like New York cabs, but too small for cruise ships.
It's wonderfully genteel. Government Street is downtown's backbone with cafes, restaurants and clothes shops, most of which sell outdoorsy no-nonsense stuff, and running off it, Canada's oldest Chinatown (all two streets of it).
At the far end is homegrown Phillips craft brewery, where a cheery man with a ZZ Top beard arranges a tasting for us.
We're staying in two hotels. First is the vast, grande dame, the Fairmont Empress, which overlooks the marina and the copper-domed British Columbia Parliament buildings. It offers elaborate afternoon teas with cucumber sandwiches and sumptuous rooms.
From here you can pick up the harbour walkway which winds around to Fisherman's Wharf - all craftsy shops, fish and chips and brightly painted floating houses. Nearby is our second hotel, the Inn at Laurel Point, which looks like a cruise ship on the outside. Its rooms are gigantic and all look out over the water.
It's all about The Great Outdoors on Vancouver Island, a short flight or 90-minute ferry from the mainland. The new Malahat skywalk is half an hour north west (there's a free shuttle). It rises gradually through the Douglas fir and cedar forest, dotted with huge driftwood sculptures of lone wolves and eagles - then spirals gently to 820 ft above the Salish sea, looking over the Saanich Inlet, Mt Baker, Washington state beyond. The best way down is the whoosh of the 60ft covered slide (a young girl liked it so much she did it 47 times) before retracing our steps.
We go in search of whales on the ocean waves. Technology helps track them and a marine biologist explains how the orcas operate (the males never leave the pod and 'live their entire lives in the equivalent of their mom's basement'), but regulations mean we have to stay 600 ft away from them and 300ft from a solitary humpback.
Joyfully, we do get close enough to eyeball a colony of ungainly sea lions lumbering about on rocks.
I recall a hoarding I had seen earlier. 'Always believe that something wonderful is about to happen.' That's not difficult on this enchanting Canadian island.
First published in the Mail on Sunday - November 2024
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