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I asked Rupert for recommendations as usual and he gave me some ideas I had not thought about. All were great and made our holiday better - one of the best we have ever had
Everything worked perfectly and the advice on the airline was very good.
As expected. Five stars service
Ellis, as usual, was brilliant
Couldn't check in online due to our booking not recognising our paid baggage allowance
Didn't realise we needed to book seats until it was too late for the first flight. Could have done with a heads up on this earlier.
Everything went totally according to plan. Many thanks for help and advice.
We asked for assistance both ways. Our 90 year old Mum was dropped at baggage collections where she had to retrieve her own bag off the belt!
Great trip, everything worked brilliantly as always. I've been using DialAFlight for over 30 years and they never disappoint.
Fabulous service throughout. Everything from making an initial enquiry to completing our travels was perfect. A huge shout out to Dylan for his patience as we finalised details. An excellent service, brilliant and timely communication. Will definitely use and recommend DialAFlight.
Hertz were most unhelpful. We asked if we could have sat nav but only if we upgraded the car. Also the room the Best Western in Calgary said a pet friendly room had been booked and they wanted $20 more to give us a standard room ... they got told in no uncertain terms to shove it .
Dominic always replies and gives me the most up to date information from his honest perspective. I trust his advice. DialAFlight as a company is brilliant. Proud customer for 10 plus years.
Gavin did a great job for me - changing my flight twice while I was away. Very happy.
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Assistance at St John's wasn't good but Gatwick was excellent. DialAFlight was also excellent and I would definitely recommend you.
Isaac, in particular, is very helpful
Used numerous times. Always keep in touch. Made to feel like friends.
Another good trip - thanks Reid.
Fantastic service, once again from Scott Mayes. Thank you
Would like to thank Phiiippa Wales for her outstanding service.
Superb holiday individually tailored for us. Shout out to Glen!
If you are booking any clients into The Sunrise Ridge Resort in Parksville, we would strongly recommend not reserving a studio room. These rooms are very small but also don’t have an external window, the only window is into a corridor so the blind cannot be opened which makes the room very dark. We paid $50 to upgrade to a one bedroom suite for the night which was very light and spacious with a large balcony.
Perfect trip. Thank you Russell!
Already recommending you to friends and family. You always deliver without pressure. Great service. Thank you
Lloyd was prepared to take time to find me the best deal pricewise and was polite and professional at all times. I appreciated follow up emails too.
I hadn't been on holiday for years so was very nervous booking a trip to Canada. I came upon DialAFlight and spoke to Roger who was so patient, professional and talked me through it all. He kept in touch throughout, making sure we had all the paperwork needed. I would highly recommend DialAFlight 100%.
Yet another great trip organised by Trevor at DialAFlight. Thank you so much.
Fantastic trip to Canada.
Overall, great booking experience and follow up. Shame the airlines can’t be as efficient as you. Two suitcases damaged which had to be replaced and 3 flight delays. But thanks for your professionalism.
All was smooth and trouble free
In the summer of 1842, a traveller from London wrote a letter describing his first transatlantic visit. It talked in glowing terms of one particular city, describing its 'giddy heights; its citadel suspended, as it were, in the air; its picturesque steep streets and frowning gateways; and the splendid views which burst upon the eye at every turn'.
That smitten tourist was none other than Charles Dickens. And the subject of his affection? The old capital of New France: Quebec City.
Today it remains every bit the dazzler that Dickens described. Just walking its chattering streets - past antiquated stone houses, proud spires and secret squares - feels like stepping on to the pages of a historical romance. It's a backdrop so enchanting that it's frequently voted among the most beautiful cities on the planet and is protected as a World Heritage Site by Unesco.
And British travellers can easily follow in Dickens' flabbergasted footsteps, as direct flights from London to the so-called 'Paris of North America' are now available with Canadian airline Air Transat.
At the heart of this city's appeal is its walled core, Old Quebec, with twisting alleyways, welcoming cafes and colourful boutiques. Split into Upper and Lower Towns on the banks of the St Lawrence River, it feels charmingly out of place and time - as if it belongs in the Loire Valley of the 18th Century and not here, 90 miles north of the modern US border.
Canadians are notoriously friendly, but the Quebecois elevate amiability to an entirely new level. They're infused with a joie de vivre that's hard to find anywhere else in the world.
Many residents I meet identify as Quebecois first and Canadian second - a sentiment underscored by the Quebec flags fluttering across Old Quebec which outnumber the Maple Leaf by at least five to one.
Centred on a blue and white cross, it's reminiscent of Scotland's Saltire - and the independence movement has followed a similar path here too. Despite sizeable separatist sentiment, the last referendum (in 1995) delivered a narrow victory for those wishing to stay part of a united Canada.
Away from the underbelly of politics, Quebec City has a genuine claim to being one of the most camera-friendly places. At its heart is the world's most-photographed hotel: the Fairmont Le Chateau Frontenac.
This towered and turreted grande dame looms gracefully over Old Quebec from a rocky bluff which is one of the most popular places in Canada to pop the question. According to Diane Gauthier, its head concierge, they average a proposal a week, all while hosting an endless flow of weddings, honeymoons and anniversaries.
Quebec City doesn't just look good, it tastes good too.
In Canada, the loftiest culinary award is AAA Five Diamonds, and out of only four restaurants to have made it to that level, two of them are here, in the nation's undisputed dining capital.
Both - the inventive Taniere³ and immaculate Laurie Raphael - are worth the trip alone, but there are plenty more affordable options clustered within the city walls. Most notably, the reimagined indigenous fare at Restaurant Sagamite and the legendary tableside flambe at Le Continental.
Once you've eaten your fill - be that a multi-course tasting menu or a steaming bowl of poutine (Canada's feel-good national dish, consisting of fries, squeaky cheese and rich gravy) - then you're in the perfect place to walk it off.
Explore the pretty Rue du Petit-Champlain, with its parade of artisanal stores, art galleries and fudge shops; the Rue Sous-le-Cap under the cliff face, with its jaunty balconies and bistros; or even hipster-friendly Saint-Roch, a ten-minute stroll outside the old walls and home to a collection of bars and microbreweries.
There are plenty of traditionally romantic cities in North America, from Napa to Newport, but none have the consummate fortified charm, the easy walkability and the universal conviviality of Quebec City.
Whisper it, but the Paris of North America is far friendlier than the Paris of Western Europe.
This is a place for lovers, certainly. But also for lovers of history, lovers of art and lovers of good food. Not to mention lovers of beauty. I'm with Charles Dickens.
First published in the Mail on Sunday - May 2023
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