Sean went above and beyond what anyone could expect when I needed to get to Australia urgently as my mother was dying. His patience, advice, help and understanding was nothing short of exemplary. I have always found the team extremely helpful but Sean took this to a whole new level.
Great customer service
I get a most professional service from all the staff. Since I started dealing with Robert I have not dealt with any other organisation.
Great flights. Malaysian are excellent.
DialAFlight provided an excellent service for my recent trip both in booking the trip initially and then in making adjustments as airlines started to close down operations. Importantly they were there to give good advice when it looked like I would be stuck in Australia. The 24 hr helpline was brilliant and very reassuring under difficult circumstances. I was recommended to use DialAFlight and in turn I will now thoroughly do the same to all my contacts. Thanks to all the excellent staff working at this difficult time.
As the impact of the Coronavirus started to take its toll worldwide, Stephen contacted me to offer an earlier or later departure window from Australia. I was on a family visit and his speedy intervention was much appreciated.
Our return flight from Sydney to Singapore was cancelled due to Covid 19. Joey worked hard to contact Singapore Airlines and make sure we got home safely. Thank you.
I am very grateful to Elliot and his colleague for getting me back to the UK early due to the current situation with Covid 19. I can't thank them enough - my flights went very well.
Cannot thank Francis and the other staff who helped getting us home from Australia on Sunday. 5 star service once again
We made it back just in time - Cathay Pacific staff were excellent and will fly with them again.
Thank you for your help not only whilst booking my trip but the communications, reminders and personal contact afterwards
It was so comforting to know that you guys were there if we ran in to problems returning from Australia
Colin and his team have been great with arranging flights we want and any problems are not too much trouble for them to sort out. So a big thanks to all at your company. Hope you can get through these bad times.
Russell was so helpful to us in the organisation of our trip. When we wanted to reroute home to avoid Hong Kong due to Covid-19 and return via Perth, he sorted our flights and accommodation quickly. Always at the end of an email and phone DialAFlight was great to use. Staff friendly and helpful and if we ever get away again(!) we will certainly use them.
First class service, thank you
I had to change my flights last minute due to the corona virus outbreak. Tommy did a great job to ensure I could get home
I love the helpful friendly staff who always remember me and know exactly what I need.
Brilliant out of hours support and flights changed with no hassle. Well done
Thanks for recommending Mum booked assistance along her journey. This worked really well, particularly at Dubai on the outward journey and made her transfer there much easier.
Our trip was affected by the Corona Virus and the team did an incredible job at getting us re-routed and home quickly and safely. Always sensational service from Damian
When I rang needing to get home quickly as my husband was ill, Jonathan had taken my call and in 6 minutes rang me in Australia saying it was all sorted. I am so grateful. A long worrying journey home but I made the best decision to come back.
Many thanks once again to Frank for arranging our flights to Australia. My niece and I had a fantastic holiday. First class service from DialAFlight again.
I wasn't that impressed with Cathay Pacific so hopefully if I make that long trip again I will use one of the middle Eastern airlines
Everything fine but planes with lots of empty seats - hope they can keep going OK.
Wonderful service. I wouldn't go anywhere else.
I was so impressed with the way I was kept informed of coronavirus updates immediately prior to my first flight (when the NZ authorities commenced quarantining arrivals from China). The travel manager phoned me to explain the situation. When Cathay Pacific cancelled my return flight from HK to LGW I was kept informed and within a short time the flight was rebooked HK to LHR. Very impressed.
Very good customer service - will book again
A special mention and big thanks to Kelly for all her invaluable help. I shall be back for more.
Qantas return flight cancelled by text and were too far away to make new one - 2 hour wait time when I phoned them. Phoned your emergency helpline who were able to secure seats on following day's direct flight. Brilliant service. Made us realise advantage of booking through you rather than directly online!
Everything you did was perfect.
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