Your calls always answered within 5 rings.
Best personal service ever! Always use DialAFlight - competitive too!
Yet again, brilliant service all round from Travis
I am lodging a complaint with Emirates regarding cancellation of chauffeur pickup while in Christchurch
The usual great job from Des Wing!
Great support as always from Doug Scrivener
As ever the service from Wayne was exemplary!
The wait time at Singapore for homebound connecting flight was FAR too long
Great service from Malcolm and team from booking flight to hire car enquiries in NZ. The flight was excellent and very reasonably priced.
Three times I have been with you - very easy and very good
Ray Taylor gave good advice, followed every detail. Good thoughtful choice of Vancouver hotel, lovely room plus view. Changing terminals in Auckland would have been a nightmare without special assistance. Singapore Airlines are superb, cannot fault them.
Much easier to travel using DialAFlight.
Thank you Aidan all flights went perfectly and managed to get aisle seats without paying extra
Flights were fine - although I'll avoid KL in future as a stop off. Their immigration checks, bag check in, security checks and logistics are an absolute nightmare. There were almost riots at Passport control because everyone thought that they were never going to get through the system. But actual flights were all good and mostly on time. The hotels that you booked were absolutely fantastic and the Borneo tour that you organised completely brilliant! Gorgeous food, lovely people/service and fantastic guides.
Everything went to plan and Fraser kept in contact throughout our trip. It was also great to know that there was a 24/7 support team available too.
As always Grant was extremely helpful and looked into all the options. Always on the end of the phone when needed.
Nothing but praise for Jim Camahin. The complicated itinerary went like clockwork. No problems. Also good to know you can get in touch if needed. Well done.
Leah Jessop was very helpful and efficient
Always available to help out with travel enquiries and support. Always recommend you.
Everything went well with the flights. There was just one thing, I thought that we had pre chosen our seats on the flights. This was not the case with the first BA flight to Hong Kong where we weren't allocated seats together. It was sorted out when we boarded the plane as another passenger agreed to change seats for us.
Very good service and nice personal touch.
Everything from giving the requirements to landing back at the end went well and we felt supported.
I have been dealing with you for years and love having the same nominated person to deal with throughout the process
Cannot be beaten on service
Very good service as usual. Always my first call when I need a flight
Dennis Holland was most helpful and provides excellent customer experience
Nick Brewer handled our trip. He was diligent, thoughtful and helped us organise a very big trip for 5 weeks which needed so much planning.
Usual excellent personal service that we have come to expect.
Everything went fine. Not too keen on Cathay Pacific. If I went again I would go with Singapore Airlines. But the arrangements by Rebecca Wilkes very good.
Excellent service for the last 14 years. An amazingly pleasant and very efficient bunch of people available seven days a week, fifty two weeks of the year.
It was very reassuring just knowing that you were a phone call away. Have recommended you to a friend who will be contacting you shortly
Sydney is one of the best cities in the world to fly into. It always makes me smile. You see Sydney Harbour in all its radiance and prepare yourself for a beauty fest. In this perfect city, the sun shines, the water sparkles and superb sights abound. We were treating ourselves to five days there to celebrate my husband Jonathan's birthday, and had splashed out on the Park Hyatt Hotel, perfectly located for the historic Rocks district and busy Circular Quay, and boasting ravishing views of the pearly white Opera House. It was also handy for climbing the Harbour Bridge.
On the big day, clad in the special blue and grey bridge suits, having taken the required breathalyser test and signed the necessary forms, we joined the eager climbers aiming for a 360 degree view of the city. Not only was the climb brilliantly organised, but the views from the 440ft vantage point at the top were astounding. I'd booked Nomad in the Surry Hills for Jonathan's birthday dinner. Think old warehouse with lots of light, chic yet intimate. Also think glossy goat's cheese drizzled with truffle honey, juicy roast pork with cheese and sweet potato gratin, and feather-light doughnuts dipped in rosewater and cardamon custard.
The meal was outstanding. We ended the evening with champagne on our hotel balcony, humming Lou Reed's Perfect Day and drinking in the view of the shimmering Opera House. I wanted to book something extra special for my car-loving husband's birthday gift. So, the next day, a lovingly polished 1964 EH Holden Premier picked us up. Even at the Hyatt, where flash cars are common, this gleaming motor icon caused quite a stir.
We cruised around the boho Redfern district and were charmed by Bronte Beach. We sipped flat whites on a grassy knoll overlooking the rolling waves of Bondi Beach and lunched at Kitchen by Mike, a fab favourite with Sydneysiders.
A must-do is a trip to the Blue Mountains, so named due to the blue haze from sunlight interacting with eucalyptus oil particles in the air.
A two-hour drive from the city brings you to views that blow you away. There are hundreds of uncrowded lookout points, cascading waterfalls, steep ravines and rain forests. The area is steeped in Aboriginal history. We checked into the stylish Lilianfels Resort & Spa, a five-star hotel renowned for fabulous food and adjacent to the awesome rock formation called The Three Sisters.
Lilianfels is also next to Scenic World, with the world's steepest incline railway, a cableway to and from the rain forest floor, and the Scenic Skyway, a glass-bottomed cable car gliding between cliff tops across the stunningly rugged Jamison Valley. We'd been told nearby Leura village was flush with restaurants and coffee houses.
We strolled down the tree-lined main street, popping into quirky boutiques, and picnicked on Leura Bakehouse fresh-from-the-oven pies in the idyllic grounds of the renowned Everglades Gardens. And so to the highlight of our New South Wales adventure. The drive from the Blue Mountains to the Wolgan Valley was scenic and relatively short. We arrived at the One&Only Wolgan Valley Resort & Spa, where red sandstone rocks towering above this most tranquil of private valleys gleamed in the evening sun, kangaroos and wallabies grazed peacefully, and the beautiful, scattered resort cottages were barely visible. In ours, a double-sided cosy fireplace separated the lounge and bedroom, the shower had a glass star-gazing roof, and we had our own 25ft heated pool.
Mountain bikes are parked outside and hiking and horse riding are included, as are all meals. The dining experience, from breakfast to dinner, was superlative. The spacious spa is private and akin to pampering heaven. If you want some serious spoiling, fantastic bush walking and wildlife spotting, this is the place. The only downside? We booked three nights and wish we'd opted for six.
First published in the Mail on Sunday - September 2015
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