Your calls always answered within 5 rings.
My wife and I are delighted with the help provided by Steven Merralls. He patiently guided us through the planning for the trip and the bookings. Our plans worked out perfectly and we had the reassurance that if we had encountered a problem that we could contact DialAFlight for help.
Brody went above and beyond. Incredibly nice guy, excellent service.
Amazing service from Freddie - easy to deal with and he came up with the best flight solutions for me as he really looked at all the options. 10 out of 10
Good advice on flight options. Easy check in experience. All flights on time and BA was the best choice for us. Many thanks.
Owen has always been a pleasure to assist and every trip has been organised perfectly. I have recommended DialAFlight to so many friends and family.
Nicki was amazing as usual. We’ve booked through DAF for the last 15 years and simply wouldn’t use any other outlet to book our longhaul flights. Their knowledge of the aircraft, stopovers and carriers is exceptional.
Eve and any other staff members I spoke to were helpful, professional and friendly. Will definitely use DAF again.
Updates sent straight through to the app. Help given immediately when needed. Peace of mind knowing the DialAFlight team were there ready to help whatever time, day or night.
I like that I can call you with my questions. I prefer talking to an actual person, rather than booking online.
Not convinced I’d fly with Etihad again, but Chris delivered on every front re flights.
All staff friendly, polite and helpful. Recommended hotel was excellent and in a perfect location to access popular attractions.
Top quality service - will continue to use DialAFlight
Harry and the team delivered a first class service when we needed a very immediate travel solution. The reason why we have used DialAFlight for so many years !
Excellent service, would definitely recommend. Ivor was efficient and dealt with every request, nothing was too much trouble. Definitely use DialAFlight again.
Very disappointed with Etihad's new rules about use of lounges for certain classes of business class fares. Which we were not informed about.
I’ve honestly lost count of how many times I’ve used DialAFlight now! When I tell people how DialAFlight works they think it sounds too good to be true. I often get the response: 'Wait, it’s really that easy?' And I just laugh and say, 'Yes, it really is. If you don’t believe me, give Bradley a call!' He is always just a phone call away and ready to help. I’ll be calling him again soon to get my 2026 holiday booked in.
Excellent service every time.
Excellent customer service, everything was so well organised, thank you
I love using this company. Everything is well planned, great communication and app is great. If there is a problem it is sorted out immediately. Great customer service
We had a complicated schedule, travelling around Australia. Everything worked perfectly.
First class support and advice from the first contact to the last. Thanks Patrick, Liam and the team.
Amazing from start to finish
Fantastic service. I had a phone call a couple of days before departure checking everything was OK and a follow-up call when I came home. Also offered help with car hire and accommodation. Would highly recommend
Very happy. I found DialAFlight very helpful with friendly staff, would highly recommend
Great planning as ever
I always ask Donovan for help and he has never let me down
All went well, thanks.
My trip to Sydney went very smoothly. First experience of business class and WOW! What a different way to enjoy a long haul flight. You were very helpful with answering queries.
Brilliant arrangements from Emma
Everything worked like clockwork, many thanks.
Sydney is one of the best cities in the world to fly into. It always makes me smile. You see Sydney Harbour in all its radiance and prepare yourself for a beauty fest. In this perfect city, the sun shines, the water sparkles and superb sights abound. We were treating ourselves to five days there to celebrate my husband Jonathan's birthday, and had splashed out on the Park Hyatt Hotel, perfectly located for the historic Rocks district and busy Circular Quay, and boasting ravishing views of the pearly white Opera House. It was also handy for climbing the Harbour Bridge.
On the big day, clad in the special blue and grey bridge suits, having taken the required breathalyser test and signed the necessary forms, we joined the eager climbers aiming for a 360 degree view of the city. Not only was the climb brilliantly organised, but the views from the 440ft vantage point at the top were astounding. I'd booked Nomad in the Surry Hills for Jonathan's birthday dinner. Think old warehouse with lots of light, chic yet intimate. Also think glossy goat's cheese drizzled with truffle honey, juicy roast pork with cheese and sweet potato gratin, and feather-light doughnuts dipped in rosewater and cardamon custard.
The meal was outstanding. We ended the evening with champagne on our hotel balcony, humming Lou Reed's Perfect Day and drinking in the view of the shimmering Opera House. I wanted to book something extra special for my car-loving husband's birthday gift. So, the next day, a lovingly polished 1964 EH Holden Premier picked us up. Even at the Hyatt, where flash cars are common, this gleaming motor icon caused quite a stir.
We cruised around the boho Redfern district and were charmed by Bronte Beach. We sipped flat whites on a grassy knoll overlooking the rolling waves of Bondi Beach and lunched at Kitchen by Mike, a fab favourite with Sydneysiders.
A must-do is a trip to the Blue Mountains, so named due to the blue haze from sunlight interacting with eucalyptus oil particles in the air.
A two-hour drive from the city brings you to views that blow you away. There are hundreds of uncrowded lookout points, cascading waterfalls, steep ravines and rain forests. The area is steeped in Aboriginal history. We checked into the stylish Lilianfels Resort & Spa, a five-star hotel renowned for fabulous food and adjacent to the awesome rock formation called The Three Sisters.
Lilianfels is also next to Scenic World, with the world's steepest incline railway, a cableway to and from the rain forest floor, and the Scenic Skyway, a glass-bottomed cable car gliding between cliff tops across the stunningly rugged Jamison Valley. We'd been told nearby Leura village was flush with restaurants and coffee houses.
We strolled down the tree-lined main street, popping into quirky boutiques, and picnicked on Leura Bakehouse fresh-from-the-oven pies in the idyllic grounds of the renowned Everglades Gardens. And so to the highlight of our New South Wales adventure. The drive from the Blue Mountains to the Wolgan Valley was scenic and relatively short. We arrived at the One&Only Wolgan Valley Resort & Spa, where red sandstone rocks towering above this most tranquil of private valleys gleamed in the evening sun, kangaroos and wallabies grazed peacefully, and the beautiful, scattered resort cottages were barely visible. In ours, a double-sided cosy fireplace separated the lounge and bedroom, the shower had a glass star-gazing roof, and we had our own 25ft heated pool.
Mountain bikes are parked outside and hiking and horse riding are included, as are all meals. The dining experience, from breakfast to dinner, was superlative. The spacious spa is private and akin to pampering heaven. If you want some serious spoiling, fantastic bush walking and wildlife spotting, this is the place. The only downside? We booked three nights and wish we'd opted for six.
First published in the Mail on Sunday - September 2015
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements