Great flights. Malaysian are excellent.
DialAFlight provided an excellent service for my recent trip both in booking the trip initially and then in making adjustments as airlines started to close down operations. Importantly they were there to give good advice when it looked like I would be stuck in Australia. The 24 hr helpline was brilliant and very reassuring under difficult circumstances. I was recommended to use DialAFlight and in turn I will now thoroughly do the same to all my contacts. Thanks to all the excellent staff working at this difficult time.
As the impact of the Coronavirus started to take its toll worldwide, Stephen contacted me to offer an earlier or later departure window from Australia. I was on a family visit and his speedy intervention was much appreciated.
Our return flight from Sydney to Singapore was cancelled due to Covid 19. Joey worked hard to contact Singapore Airlines and make sure we got home safely. Thank you.
I am very grateful to Elliot and his colleague for getting me back to the UK early due to the current situation with Covid 19. I can't thank them enough - my flights went very well.
Cannot thank Francis and the other staff who helped getting us home from Australia on Sunday. 5 star service once again
We made it back just in time - Cathay Pacific staff were excellent and will fly with them again.
Thank you for your help not only whilst booking my trip but the communications, reminders and personal contact afterwards
It was so comforting to know that you guys were there if we ran in to problems returning from Australia
Colin and his team have been great with arranging flights we want and any problems are not too much trouble for them to sort out. So a big thanks to all at your company. Hope you can get through these bad times.
Russell was so helpful to us in the organisation of our trip. When we wanted to reroute home to avoid Hong Kong due to Covid-19 and return via Perth, he sorted our flights and accommodation quickly. Always at the end of an email and phone DialAFlight was great to use. Staff friendly and helpful and if we ever get away again(!) we will certainly use them.
First class service, thank you
I had to change my flights last minute due to the corona virus outbreak. Tommy did a great job to ensure I could get home
I love the helpful friendly staff who always remember me and know exactly what I need.
Brilliant out of hours support and flights changed with no hassle. Well done
Thanks for recommending Mum booked assistance along her journey. This worked really well, particularly at Dubai on the outward journey and made her transfer there much easier.
Our trip was affected by the Corona Virus and the team did an incredible job at getting us re-routed and home quickly and safely. Always sensational service from Damian
When I rang needing to get home quickly as my husband was ill, Jonathan had taken my call and in 6 minutes rang me in Australia saying it was all sorted. I am so grateful. A long worrying journey home but I made the best decision to come back.
Many thanks once again to Frank for arranging our flights to Australia. My niece and I had a fantastic holiday. First class service from DialAFlight again.
I wasn't that impressed with Cathay Pacific so hopefully if I make that long trip again I will use one of the middle Eastern airlines
Everything fine but planes with lots of empty seats - hope they can keep going OK.
Wonderful service. I wouldn't go anywhere else.
I was so impressed with the way I was kept informed of coronavirus updates immediately prior to my first flight (when the NZ authorities commenced quarantining arrivals from China). The travel manager phoned me to explain the situation. When Cathay Pacific cancelled my return flight from HK to LGW I was kept informed and within a short time the flight was rebooked HK to LHR. Very impressed.
Very good customer service - will book again
A special mention and big thanks to Kelly for all her invaluable help. I shall be back for more.
Qantas return flight cancelled by text and were too far away to make new one - 2 hour wait time when I phoned them. Phoned your emergency helpline who were able to secure seats on following day's direct flight. Brilliant service. Made us realise advantage of booking through you rather than directly online!
Everything you did was perfect.
Very obliging and easy to deal with - would use them again.
People I dealt with were very helpful. Great service
Good service and good problem resolution, certainly use you guys again.
Sydney is one of the best cities in the world to fly into. It always makes me smile. You see Sydney Harbour in all its radiance and prepare yourself for a beauty fest. In this perfect city, the sun shines, the water sparkles and superb sights abound. We were treating ourselves to five days there to celebrate my husband Jonathan's birthday, and had splashed out on the Park Hyatt Hotel, perfectly located for the historic Rocks district and busy Circular Quay, and boasting ravishing views of the pearly white Opera House. It was also handy for climbing the Harbour Bridge.
On the big day, clad in the special blue and grey bridge suits, having taken the required breathalyser test and signed the necessary forms, we joined the eager climbers aiming for a 360 degree view of the city. Not only was the climb brilliantly organised, but the views from the 440ft vantage point at the top were astounding. I'd booked Nomad in the Surry Hills for Jonathan's birthday dinner. Think old warehouse with lots of light, chic yet intimate. Also think glossy goat's cheese drizzled with truffle honey, juicy roast pork with cheese and sweet potato gratin, and feather-light doughnuts dipped in rosewater and cardamon custard.
The meal was outstanding. We ended the evening with champagne on our hotel balcony, humming Lou Reed's Perfect Day and drinking in the view of the shimmering Opera House. I wanted to book something extra special for my car-loving husband's birthday gift. So, the next day, a lovingly polished 1964 EH Holden Premier picked us up. Even at the Hyatt, where flash cars are common, this gleaming motor icon caused quite a stir.
We cruised around the boho Redfern district and were charmed by Bronte Beach. We sipped flat whites on a grassy knoll overlooking the rolling waves of Bondi Beach and lunched at Kitchen by Mike, a fab favourite with Sydneysiders.
A must-do is a trip to the Blue Mountains, so named due to the blue haze from sunlight interacting with eucalyptus oil particles in the air.
A two-hour drive from the city brings you to views that blow you away. There are hundreds of uncrowded lookout points, cascading waterfalls, steep ravines and rain forests. The area is steeped in Aboriginal history. We checked into the stylish Lilianfels Resort & Spa, a five-star hotel renowned for fabulous food and adjacent to the awesome rock formation called The Three Sisters.
Lilianfels is also next to Scenic World, with the world's steepest incline railway, a cableway to and from the rain forest floor, and the Scenic Skyway, a glass-bottomed cable car gliding between cliff tops across the stunningly rugged Jamison Valley. We'd been told nearby Leura village was flush with restaurants and coffee houses.
We strolled down the tree-lined main street, popping into quirky boutiques, and picnicked on Leura Bakehouse fresh-from-the-oven pies in the idyllic grounds of the renowned Everglades Gardens. And so to the highlight of our New South Wales adventure. The drive from the Blue Mountains to the Wolgan Valley was scenic and relatively short. We arrived at the One&Only Wolgan Valley Resort & Spa, where red sandstone rocks towering above this most tranquil of private valleys gleamed in the evening sun, kangaroos and wallabies grazed peacefully, and the beautiful, scattered resort cottages were barely visible. In ours, a double-sided cosy fireplace separated the lounge and bedroom, the shower had a glass star-gazing roof, and we had our own 25ft heated pool.
Mountain bikes are parked outside and hiking and horse riding are included, as are all meals. The dining experience, from breakfast to dinner, was superlative. The spacious spa is private and akin to pampering heaven. If you want some serious spoiling, fantastic bush walking and wildlife spotting, this is the place. The only downside? We booked three nights and wish we'd opted for six.
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