Great flights. Malaysian are excellent.
DialAFlight provided an excellent service for my recent trip both in booking the trip initially and then in making adjustments as airlines started to close down operations. Importantly they were there to give good advice when it looked like I would be stuck in Australia. The 24 hr helpline was brilliant and very reassuring under difficult circumstances. I was recommended to use DialAFlight and in turn I will now thoroughly do the same to all my contacts. Thanks to all the excellent staff working at this difficult time.
As the impact of the Coronavirus started to take its toll worldwide, Stephen contacted me to offer an earlier or later departure window from Australia. I was on a family visit and his speedy intervention was much appreciated.
Our return flight from Sydney to Singapore was cancelled due to Covid 19. Joey worked hard to contact Singapore Airlines and make sure we got home safely. Thank you.
I am very grateful to Elliot and his colleague for getting me back to the UK early due to the current situation with Covid 19. I can't thank them enough - my flights went very well.
Cannot thank Francis and the other staff who helped getting us home from Australia on Sunday. 5 star service once again
We made it back just in time - Cathay Pacific staff were excellent and will fly with them again.
Thank you for your help not only whilst booking my trip but the communications, reminders and personal contact afterwards
It was so comforting to know that you guys were there if we ran in to problems returning from Australia
Colin and his team have been great with arranging flights we want and any problems are not too much trouble for them to sort out. So a big thanks to all at your company. Hope you can get through these bad times.
Russell was so helpful to us in the organisation of our trip. When we wanted to reroute home to avoid Hong Kong due to Covid-19 and return via Perth, he sorted our flights and accommodation quickly. Always at the end of an email and phone DialAFlight was great to use. Staff friendly and helpful and if we ever get away again(!) we will certainly use them.
First class service, thank you
I had to change my flights last minute due to the corona virus outbreak. Tommy did a great job to ensure I could get home
I love the helpful friendly staff who always remember me and know exactly what I need.
Brilliant out of hours support and flights changed with no hassle. Well done
Thanks for recommending Mum booked assistance along her journey. This worked really well, particularly at Dubai on the outward journey and made her transfer there much easier.
Our trip was affected by the Corona Virus and the team did an incredible job at getting us re-routed and home quickly and safely. Always sensational service from Damian
When I rang needing to get home quickly as my husband was ill, Jonathan had taken my call and in 6 minutes rang me in Australia saying it was all sorted. I am so grateful. A long worrying journey home but I made the best decision to come back.
Many thanks once again to Frank for arranging our flights to Australia. My niece and I had a fantastic holiday. First class service from DialAFlight again.
I wasn't that impressed with Cathay Pacific so hopefully if I make that long trip again I will use one of the middle Eastern airlines
Everything fine but planes with lots of empty seats - hope they can keep going OK.
Wonderful service. I wouldn't go anywhere else.
I was so impressed with the way I was kept informed of coronavirus updates immediately prior to my first flight (when the NZ authorities commenced quarantining arrivals from China). The travel manager phoned me to explain the situation. When Cathay Pacific cancelled my return flight from HK to LGW I was kept informed and within a short time the flight was rebooked HK to LHR. Very impressed.
Very good customer service - will book again
A special mention and big thanks to Kelly for all her invaluable help. I shall be back for more.
Qantas return flight cancelled by text and were too far away to make new one - 2 hour wait time when I phoned them. Phoned your emergency helpline who were able to secure seats on following day's direct flight. Brilliant service. Made us realise advantage of booking through you rather than directly online!
Everything you did was perfect.
Very obliging and easy to deal with - would use them again.
People I dealt with were very helpful. Great service
Good service and good problem resolution, certainly use you guys again.
It's a sun-drenched morning at the East Perth Terminal and the Indian Pacific train gleams brightly beyond the cool shadows of the station. Two dozen stainless-steel carriages stretch along the boomerang-shaped platform.
Our coaches, dating from the late 1960s and early 1970s, were built in New South Wales by Commonwealth Engineering, which received a licence for the sleek, bullet-like design from Budd, a metal-fabricating company in Philadelphia.
I know this because John Brinkley, one of three train managers on the 1,860ft-long Indian Pacific (it travels from the Indian Ocean to the Pacific Ocean), is on hand to answer any questions. He also points guests towards their carriage for our 2,700-mile journey.
We are departing Perth on a Sunday at 11.55am, and are due to arrive in Sydney on Wednesday at 11.07am.
I'm travelling in gold class for two nights (sleeper cabins and a lounge with free drinks, plus free meals in a smart dining carriage) followed by a night in red (reclining seats and a cafe where you have to pay). There's also platinum class - comfortable cabins with double beds, a swanky dining carriage, and a free cocktail bar. Brinkley tells me the train hit a camel on the way from Sydney to Perth a couple of days ago. 'There was damage to the loco - we had to repair an air pipe. We blow animal whistles and the horn, but it still happens. Kangaroos keep out of the way generally. Kangaroos are pretty smart.'
We roll out of Perth and into the parched countryside with gum trees, shrubs and orange-tinged soil. After dumping my bag in my cabin, I go to the gold-class lounge to meet my fellow travellers. Many are sitting in burgundy leather armchairs and banquettes drinking Crown lager and glasses of Australian wine, while conversations range from Chinese investment in Hunter Valley coal mines to the quality of the train's gin (deemed top-notch).
It's a jolly train. Meals are substantial: three courses, served in booths separated by frosted-glass partitions.
We stop at Kalgoorlie (population: 31,000) at 10.45pm. Coaches take us past darkened sights including a vast working mine; gold was discovered here in 1893. The town has a frontier feel. A guide points out a Woolworths that has the biggest takings in Australia (gold miners have plenty of cash to spend).
I sleep well, to the rhythm of the tracks, and wake to see copper-gold light illuminating wispy clouds above gum trees and dried-out river beds.By mid-morning, the Indian Pacific draws to a halt at Cook (population: four) and I spot a sign saying: 'If you're crook, come to Cook, Queen City of the Nullarbor.' Crook, of course, is slang for 'ill' in Australia, while the Nullarbor Plain is a region that boasts a wild and rugged landscape. A 297-mile section of track running through it is the world's longest straight stretch. Cook is an outpost of rundown buildings. However, it's a good place to stretch our legs.
Early next morning we pull into Adelaide, and passengers join coach tours of the South Australian city. We are taken to Mount Lofty, though it's shrouded in cloud. We see the Adelaide Oval, where there's a statue of cricket legend Sir Don Bradman.
Back at Adelaide Parklands Terminal I buy a battery-powered beer-bottle cooler that makes train sounds when lifted.
Now I have to switch to red class, towards the front of the train. It comprises 48 seats that look as though they belong in a plane's business-class, but filled with backpackers and retirees.
Our duty manager recommends the breakfasts that he personally cooks. 'I've had phone calls from Gordon Ramsay and Jamie Oliver saying, "I've heard about your breakfasts". I reply, "No, I can't come to work for you. I want the twenty bucks an hour Great Southern Rail is paying me".' Not far out of Adelaide, I glimpse my first and only kangaroos, far in the distance. I also spot an eagle high above.
That evening we reach Broken Hill, a lead and zinc mining town, and I make my way to the Palace Hotel. The venue featured in the 1994 film The Adventures Of Priscilla, Queen Of The Desert, about the unlikely subject of drag queens in the Outback.
I discover a reception area with bright murals, stuffed birds and cabinets displaying leopard-print high heels. On the wall is an advert for the Broken Heel Festival. Its motto? 'Life in the Outback is never a drag.' Back on the train, we clatter through the night and wake to see cows munching grass in the foothills of the Blue Mountains. I eat our carriage manager's Gordon Ramsay-quality breakfast and sit back as we snake into Sydney's Grand Central station. We're a mere 13 minutes late - not bad when you've just covered 2,700 miles.
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