DialAFlight were excellent - efficient, friendly and courteous. The same could not be said for LHR and the Qantas flights were severely delayed both journeys.
When we book a holiday we always go to Damian Patterson for a quote for our flights. He keeps us up to date by emails, text and phone calls. Highly recommended travel advisor.
The phone is always answered immediately and I always receive first class service.
Excellent fare. Highly recommend to anyone wanting a professional, knowledgeable, friendly, efficient service.
Fantastic, brilliant service. Already looking to book again with you
Charlie Miles was fantastic
We have once again had excellent service from Jenson Palmer and his team. In particular, he alerted us to a particularly good deal from BA which we used for these flights to Australia. We had a call about a week before we departed to check all was OK. The DialAFlight documentation was useful in helping us identify all the immigration and Covid requirements for our trip. .
Everything was fine
Australian chauffeur service needs seriously looking at. Vehicles and drivers. Not a patch on the UK service
Robert has been marvellous, keeping in touch throughout the pandemic, changing our flights and providing reassurance. We finally got our holiday, 2 years late, and it was wonderful knowing it had all been arranged for us.
Booked assistance for elderly parent all the way to Australia, excellent service
Thank you so much Vinnie for all your help
Billy and Orlando were extremly helpful and all was fixed for us
Les is fantastic, as always! Prompt, thorough and lovely too!
Dreamliner not as impressive as it sounds. Also food very poor.
Always very efficient - given several flight options and made my selection of flight - all booked very quickly
Great service again, thank you
Great as always - special thanks to Hayley
Easy to get to speak to someone and very flexible with working round Covid restrictions
As always a premier service from a premier company. Everything went smoothly, no hold ups no hiccups and a comfortable flight throughout.
Everything went smoothly and I really appreciated the visa, Covid and other guidance provided to prepare from my trip.
From the start planning our trip Jackson and his team organised everything to perfection
Dealing with DialAFlight your tickets might cost slightly more than booking directly yourself. But the advantage is that you have a phone number that is answered almost immediately, speak to a human, no jingly music whilst you are put on hold, and any problems, queries or hitches, in my experience, are sorted for you.
I feel so comfortable and happy with your service provided by Orlando. Many thanks till the next time
Will certainly use you again
I would llike to thank Philip for his patience regarding the many changes we had to make to our booking.
We’ve used DialAFlight on many occasions and will continue to do so, excellent service every time.
Thank you so much for your help getting to Australia and sorting out all the flight changes. Personal service much appreciated.
I have been using DialAFlight for some years now and have had excellent service every time. I cannot praise them highly enough - nothing is too much trouble and I recommend them whenever I can.
Roy very helpful as usual - excellent value for money, have used you for many years
It's a sun-drenched morning at the East Perth Terminal and the Indian Pacific train gleams brightly beyond the cool shadows of the station. Two dozen stainless-steel carriages stretch along the boomerang-shaped platform.
Our coaches, dating from the late 1960s and early 1970s, were built in New South Wales by Commonwealth Engineering, which received a licence for the sleek, bullet-like design from Budd, a metal-fabricating company in Philadelphia.
I know this because John Brinkley, one of three train managers on the 1,860ft-long Indian Pacific (it travels from the Indian Ocean to the Pacific Ocean), is on hand to answer any questions. He also points guests towards their carriage for our 2,700-mile journey.
We are departing Perth on a Sunday at 11.55am, and are due to arrive in Sydney on Wednesday at 11.07am.
I'm travelling in gold class for two nights (sleeper cabins and a lounge with free drinks, plus free meals in a smart dining carriage) followed by a night in red (reclining seats and a cafe where you have to pay). There's also platinum class - comfortable cabins with double beds, a swanky dining carriage, and a free cocktail bar.
Brinkley tells me the train hit a camel on the way from Sydney to Perth a couple of days ago. 'There was damage to the loco - we had to repair an air pipe. We blow animal whistles and the horn, but it still happens. Kangaroos keep out of the way generally. Kangaroos are pretty smart.'
We roll out of Perth and into the parched countryside with gum trees, shrubs and orange-tinged soil. After dumping my bag in my cabin, I go to the gold-class lounge to meet my fellow travellers. Many are sitting in burgundy leather armchairs and banquettes drinking Crown lager and glasses of Australian wine, while conversations range from Chinese investment in Hunter Valley coal mines to the quality of the train's gin (deemed top-notch).
It's a jolly train. Meals are substantial: three courses, served in booths separated by frosted-glass partitions.
We stop at Kalgoorlie (population: 31,000) at 10.45pm. Coaches take us past darkened sights including a vast working mine; gold was discovered here in 1893. The town has a frontier feel. A guide points out a Woolworths that has the biggest takings in Australia (gold miners have plenty of cash to spend).
I sleep well, to the rhythm of the tracks, and wake to see copper-gold light illuminating wispy clouds above gum trees and dried-out river beds.By mid-morning, the Indian Pacific draws to a halt at Cook (population: four) and I spot a sign saying: 'If you're crook, come to Cook, Queen City of the Nullarbor.' Crook, of course, is slang for 'ill' in Australia, while the Nullarbor Plain is a region that boasts a wild and rugged landscape. A 297-mile section of track running through it is the world's longest straight stretch. Cook is an outpost of rundown buildings. However, it's a good place to stretch our legs.
Early next morning we pull into Adelaide, and passengers join coach tours of the South Australian city. We are taken to Mount Lofty, though it's shrouded in cloud. We see the Adelaide Oval, where there's a statue of cricket legend Sir Don Bradman.
Back at Adelaide Parklands Terminal I buy a battery-powered beer-bottle cooler that makes train sounds when lifted.
Now I have to switch to red class, towards the front of the train. It comprises 48 seats that look as though they belong in a plane's business-class, but filled with backpackers and retirees.
Our duty manager recommends the breakfasts that he personally cooks. 'I've had phone calls from Gordon Ramsay and Jamie Oliver saying, "I've heard about your breakfasts". I reply, "No, I can't come to work for you. I want the twenty bucks an hour Great Southern Rail is paying me".' Not far out of Adelaide, I glimpse my first and only kangaroos, far in the distance. I also spot an eagle high above.
That evening we reach Broken Hill, a lead and zinc mining town, and I make my way to the Palace Hotel. The venue featured in the 1994 film The Adventures Of Priscilla, Queen Of The Desert, about the unlikely subject of drag queens in the Outback.
I discover a reception area with bright murals, stuffed birds and cabinets displaying leopard-print high heels. On the wall is an advert for the Broken Heel Festival. Its motto? 'Life in the Outback is never a drag.' Back on the train, we clatter through the night and wake to see cows munching grass in the foothills of the Blue Mountains. I eat our carriage manager's Gordon Ramsay-quality breakfast and sit back as we snake into Sydney's Grand Central station. We're a mere 13 minutes late - not bad when you've just covered 2,700 miles.
First published in the Mail on Sunday - September 2016
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