Your calls always answered within 5 rings.
Nicki was amazing as usual. We’ve booked through DAF for the last 15 years and simply wouldn’t use any other outlet to book our longhaul flights. Their knowledge of the aircraft, stopovers and carriers is exceptional.
Eve and any other staff members I spoke to were helpful, professional and friendly. Will definitely use DAF again.
Updates sent straight through to the app. Help given immediately when needed. Peace of mind knowing the DialAFlight team were there ready to help whatever time, day or night.
I like that I can call you with my questions. I prefer talking to an actual person, rather than booking online.
Not convinced I’d fly with Etihad again, but Chris delivered on every front re flights.
All staff friendly, polite and helpful. Recommended hotel was excellent and in a perfect location to access popular attractions.
Top quality service - will continue to use DialAFlight
Harry and the team delivered a first class service when we needed a very immediate travel solution. The reason why we have used DialAFlight for so many years !
Excellent service, would definitely recommend. Ivor was efficient and dealt with every request, nothing was too much trouble. Definitely use DialAFlight again.
Very disappointed with Etihad's new rules about use of lounges for certain classes of business class fares. Which we were not informed about.
I’ve honestly lost count of how many times I’ve used DialAFlight now! When I tell people how DialAFlight works they think it sounds too good to be true. I often get the response: 'Wait, it’s really that easy?' And I just laugh and say, 'Yes, it really is. If you don’t believe me, give Bradley a call!' He is always just a phone call away and ready to help. I’ll be calling him again soon to get my 2026 holiday booked in.
Excellent service every time.
Excellent customer service, everything was so well organised, thank you
I love using this company. Everything is well planned, great communication and app is great. If there is a problem it is sorted out immediately. Great customer service
We had a complicated schedule, travelling around Australia. Everything worked perfectly.
First class support and advice from the first contact to the last. Thanks Patrick, Liam and the team.
Amazing from start to finish
Fantastic service. I had a phone call a couple of days before departure checking everything was OK and a follow-up call when I came home. Also offered help with car hire and accommodation. Would highly recommend
Very happy. I found DialAFlight very helpful with friendly staff, would highly recommend
Great planning as ever
I always ask Donovan for help and he has never let me down
All went well, thanks.
My trip to Sydney went very smoothly. First experience of business class and WOW! What a different way to enjoy a long haul flight. You were very helpful with answering queries.
Brilliant arrangements from Emma
Everything worked like clockwork, many thanks.
Sorted out any minor issues that I had. That’s all I can ask
Just 40 min layover in Hong Kong. Barely enough time to get second flight. Touch and go.
Everything perfect from booking to being kept informed about trip - will use for my next flight
Definitely helped me on several occasions and made me feel more comfortable knowing I could contact for support.
Just a small niggle - can anything be done about the poor airport assistance in the UK. Every other country I travelled through gave excellent service.
It's a sun-drenched morning at the East Perth Terminal and the Indian Pacific train gleams brightly beyond the cool shadows of the station. Two dozen stainless-steel carriages stretch along the boomerang-shaped platform.
Our coaches, dating from the late 1960s and early 1970s, were built in New South Wales by Commonwealth Engineering, which received a licence for the sleek, bullet-like design from Budd, a metal-fabricating company in Philadelphia.
I know this because John Brinkley, one of three train managers on the 1,860ft-long Indian Pacific (it travels from the Indian Ocean to the Pacific Ocean), is on hand to answer any questions. He also points guests towards their carriage for our 2,700-mile journey.
We are departing Perth on a Sunday at 11.55am, and are due to arrive in Sydney on Wednesday at 11.07am.
I'm travelling in gold class for two nights (sleeper cabins and a lounge with free drinks, plus free meals in a smart dining carriage) followed by a night in red (reclining seats and a cafe where you have to pay). There's also platinum class - comfortable cabins with double beds, a swanky dining carriage, and a free cocktail bar.
Brinkley tells me the train hit a camel on the way from Sydney to Perth a couple of days ago. 'There was damage to the loco - we had to repair an air pipe. We blow animal whistles and the horn, but it still happens. Kangaroos keep out of the way generally. Kangaroos are pretty smart.'
We roll out of Perth and into the parched countryside with gum trees, shrubs and orange-tinged soil. After dumping my bag in my cabin, I go to the gold-class lounge to meet my fellow travellers. Many are sitting in burgundy leather armchairs and banquettes drinking Crown lager and glasses of Australian wine, while conversations range from Chinese investment in Hunter Valley coal mines to the quality of the train's gin (deemed top-notch).
It's a jolly train. Meals are substantial: three courses, served in booths separated by frosted-glass partitions.
We stop at Kalgoorlie (population: 31,000) at 10.45pm. Coaches take us past darkened sights including a vast working mine; gold was discovered here in 1893. The town has a frontier feel. A guide points out a Woolworths that has the biggest takings in Australia (gold miners have plenty of cash to spend).
I sleep well, to the rhythm of the tracks, and wake to see copper-gold light illuminating wispy clouds above gum trees and dried-out river beds.By mid-morning, the Indian Pacific draws to a halt at Cook (population: four) and I spot a sign saying: 'If you're crook, come to Cook, Queen City of the Nullarbor.' Crook, of course, is slang for 'ill' in Australia, while the Nullarbor Plain is a region that boasts a wild and rugged landscape. A 297-mile section of track running through it is the world's longest straight stretch. Cook is an outpost of rundown buildings. However, it's a good place to stretch our legs.
Early next morning we pull into Adelaide, and passengers join coach tours of the South Australian city. We are taken to Mount Lofty, though it's shrouded in cloud. We see the Adelaide Oval, where there's a statue of cricket legend Sir Don Bradman.
Back at Adelaide Parklands Terminal I buy a battery-powered beer-bottle cooler that makes train sounds when lifted.
Now I have to switch to red class, towards the front of the train. It comprises 48 seats that look as though they belong in a plane's business-class, but filled with backpackers and retirees.
Our duty manager recommends the breakfasts that he personally cooks. 'I've had phone calls from Gordon Ramsay and Jamie Oliver saying, "I've heard about your breakfasts". I reply, "No, I can't come to work for you. I want the twenty bucks an hour Great Southern Rail is paying me".' Not far out of Adelaide, I glimpse my first and only kangaroos, far in the distance. I also spot an eagle high above.
That evening we reach Broken Hill, a lead and zinc mining town, and I make my way to the Palace Hotel. The venue featured in the 1994 film The Adventures Of Priscilla, Queen Of The Desert, about the unlikely subject of drag queens in the Outback.
I discover a reception area with bright murals, stuffed birds and cabinets displaying leopard-print high heels. On the wall is an advert for the Broken Heel Festival. Its motto? 'Life in the Outback is never a drag.' Back on the train, we clatter through the night and wake to see cows munching grass in the foothills of the Blue Mountains. I eat our carriage manager's Gordon Ramsay-quality breakfast and sit back as we snake into Sydney's Grand Central station. We're a mere 13 minutes late - not bad when you've just covered 2,700 miles.
First published in the Mail on Sunday - September 2016
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