Curtis was, as always, very efficient and helpful in arranging our flights and any related concerns
Ellis was brilliant. Thanks to him for coping with our indecision and changes
Friendly, efficient and patient staff. Great customer service. Will definitely recommend and use again. Big thanks.
Gary was very helpful as always.
Vinnie has offered me excellent service over the many years I have used your company
Excellent flights, seats all booked and hotel was excellent especially as we asked for a room to shower in before we went to airport and they gave us one free of charge
Oliver was absolutely amazing! Very patient, and helpful and did his very best for us. We had to change our dates and he was so cheerful - no-one could have done more to accommodate us.
Kylie and Laura are constantly brilliant in all their help to make travel effortless
Cannot speak highly enough of the excellent service. We needed to return early from our trip at short notice. We contacted Stan who made all the necessary arrangements. Cannot over state how supportive we found this when we were the other side of the world.
Another fab holiday organised by Chris. Many thanks
I was very pleased with the service - the agent was very quick, honest and knowledgeable about what flight was best for me. I will definitely be using you again
Great communication and everything was sorted for me. Will definitely use again
Duncan was very helpful
You almost did as you promised, when we arrived in Singapore the hotel didn't have a booking for us. However this was quickly resolved after I spoke to the rep on call in the UK. Other than that hiccup everything ran like clockwork.
Joel has been excellent - unfortunately the airlines were not!
Flights booked were excellent. Times were great
I would not go anywhere else. The service from DialAFlight is excellent and Frank always finds the right flight at a better price than I have seen online. Emirates to Sydney business class was amazing and got upgraded to first class on the A380 Airbus - pure luxury!
Miles and Hayley were brilliant and very patient.
We had to change our flight and return early. The agent made it really simple for us with very efficient service
Marco was very helpful as are all your staff. I have been using DialAFlight for quite some time and recommend them to everyone.
Cooper was fantastic in arranging our flights and visas to Australia and quick to answer any questions. The courtesy call prior to departure was also much appreciated.
Been travelling with your company for years now. Can’t see any reason to change.
Luke always gives us excellent service
Special thank you to James and Guy who yet again sorted our flights to Sydney. Great seats, really good flight times and good price
Really impressed with the service. Airline excellent - will definitely book with you again
Fantastic service from start to finish.
Thanks Leah. Great trip and all worked out well
We have every confidence in the service you provide.
Your travel manager was amazing and exceeded all expectations
It's a sun-drenched morning at the East Perth Terminal and the Indian Pacific train gleams brightly beyond the cool shadows of the station. Two dozen stainless-steel carriages stretch along the boomerang-shaped platform.
Our coaches, dating from the late 1960s and early 1970s, were built in New South Wales by Commonwealth Engineering, which received a licence for the sleek, bullet-like design from Budd, a metal-fabricating company in Philadelphia.
I know this because John Brinkley, one of three train managers on the 1,860ft-long Indian Pacific (it travels from the Indian Ocean to the Pacific Ocean), is on hand to answer any questions. He also points guests towards their carriage for our 2,700-mile journey.
We are departing Perth on a Sunday at 11.55am, and are due to arrive in Sydney on Wednesday at 11.07am.
I'm travelling in gold class for two nights (sleeper cabins and a lounge with free drinks, plus free meals in a smart dining carriage) followed by a night in red (reclining seats and a cafe where you have to pay). There's also platinum class - comfortable cabins with double beds, a swanky dining carriage, and a free cocktail bar. Brinkley tells me the train hit a camel on the way from Sydney to Perth a couple of days ago. 'There was damage to the loco - we had to repair an air pipe. We blow animal whistles and the horn, but it still happens. Kangaroos keep out of the way generally. Kangaroos are pretty smart.'
We roll out of Perth and into the parched countryside with gum trees, shrubs and orange-tinged soil. After dumping my bag in my cabin, I go to the gold-class lounge to meet my fellow travellers. Many are sitting in burgundy leather armchairs and banquettes drinking Crown lager and glasses of Australian wine, while conversations range from Chinese investment in Hunter Valley coal mines to the quality of the train's gin (deemed top-notch).
It's a jolly train. Meals are substantial: three courses, served in booths separated by frosted-glass partitions.
We stop at Kalgoorlie (population: 31,000) at 10.45pm. Coaches take us past darkened sights including a vast working mine; gold was discovered here in 1893. The town has a frontier feel. A guide points out a Woolworths that has the biggest takings in Australia (gold miners have plenty of cash to spend).
I sleep well, to the rhythm of the tracks, and wake to see copper-gold light illuminating wispy clouds above gum trees and dried-out river beds.By mid-morning, the Indian Pacific draws to a halt at Cook (population: four) and I spot a sign saying: 'If you're crook, come to Cook, Queen City of the Nullarbor.' Crook, of course, is slang for 'ill' in Australia, while the Nullarbor Plain is a region that boasts a wild and rugged landscape. A 297-mile section of track running through it is the world's longest straight stretch. Cook is an outpost of rundown buildings. However, it's a good place to stretch our legs.
Early next morning we pull into Adelaide, and passengers join coach tours of the South Australian city. We are taken to Mount Lofty, though it's shrouded in cloud. We see the Adelaide Oval, where there's a statue of cricket legend Sir Don Bradman.
Back at Adelaide Parklands Terminal I buy a battery-powered beer-bottle cooler that makes train sounds when lifted.
Now I have to switch to red class, towards the front of the train. It comprises 48 seats that look as though they belong in a plane's business-class, but filled with backpackers and retirees.
Our duty manager recommends the breakfasts that he personally cooks. 'I've had phone calls from Gordon Ramsay and Jamie Oliver saying, "I've heard about your breakfasts". I reply, "No, I can't come to work for you. I want the twenty bucks an hour Great Southern Rail is paying me".' Not far out of Adelaide, I glimpse my first and only kangaroos, far in the distance. I also spot an eagle high above.
That evening we reach Broken Hill, a lead and zinc mining town, and I make my way to the Palace Hotel. The venue featured in the 1994 film The Adventures Of Priscilla, Queen Of The Desert, about the unlikely subject of drag queens in the Outback.
I discover a reception area with bright murals, stuffed birds and cabinets displaying leopard-print high heels. On the wall is an advert for the Broken Heel Festival. Its motto? 'Life in the Outback is never a drag.' Back on the train, we clatter through the night and wake to see cows munching grass in the foothills of the Blue Mountains. I eat our carriage manager's Gordon Ramsay-quality breakfast and sit back as we snake into Sydney's Grand Central station. We're a mere 13 minutes late - not bad when you've just covered 2,700 miles.
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