Your calls always answered within 5 rings.
Nicki was amazing as usual. We’ve booked through DAF for the last 15 years and simply wouldn’t use any other outlet to book our longhaul flights. Their knowledge of the aircraft, stopovers and carriers is exceptional.
Eve and any other staff members I spoke to were helpful, professional and friendly. Will definitely use DAF again.
Updates sent straight through to the app. Help given immediately when needed. Peace of mind knowing the DialAFlight team were there ready to help whatever time, day or night.
I like that I can call you with my questions. I prefer talking to an actual person, rather than booking online.
Not convinced I’d fly with Etihad again, but Chris delivered on every front re flights.
All staff friendly, polite and helpful. Recommended hotel was excellent and in a perfect location to access popular attractions.
Top quality service - will continue to use DialAFlight
Harry and the team delivered a first class service when we needed a very immediate travel solution. The reason why we have used DialAFlight for so many years !
Excellent service, would definitely recommend. Ivor was efficient and dealt with every request, nothing was too much trouble. Definitely use DialAFlight again.
Very disappointed with Etihad's new rules about use of lounges for certain classes of business class fares. Which we were not informed about.
Excellent service every time.
Excellent customer service, everything was so well organised, thank you
I love using this company. Everything is well planned, great communication and app is great. If there is a problem it is sorted out immediately. Great customer service
We had a complicated schedule, travelling around Australia. Everything worked perfectly.
First class support and advice from the first contact to the last. Thanks Patrick, Liam and the team.
Amazing from start to finish
Fantastic service. I had a phone call a couple of days before departure checking everything was OK and a follow-up call when I came home. Also offered help with car hire and accommodation. Would highly recommend
Very happy. I found DialAFlight very helpful with friendly staff, would highly recommend
Great planning as ever
I always ask Donovan for help and he has never let me down
All went well, thanks.
My trip to Sydney went very smoothly. First experience of business class and WOW! What a different way to enjoy a long haul flight. You were very helpful with answering queries.
Brilliant arrangements from Emma
Everything worked like clockwork, many thanks.
Sorted out any minor issues that I had. That’s all I can ask
Just 40 min layover in Hong Kong. Barely enough time to get second flight. Touch and go.
Everything perfect from booking to being kept informed about trip - will use for my next flight
Definitely helped me on several occasions and made me feel more comfortable knowing I could contact for support.
Just a small niggle - can anything be done about the poor airport assistance in the UK. Every other country I travelled through gave excellent service.
Have used DialAFlight for several years now - delivers everytime!
You're flying half-way round the world to get to Australia so you need at least a couple of months for a proper crack at seeing it, right?
Wrong. It's possible to get a real taste of the country and see lots of sights in a fortnight if you know how.
3 nights in Sydney
Jump on a ferry at Circular Quay for a view of the city from the water - the Darling Harbour ferry takes you under the Harbour Bridge and round the Opera House.
On a four-and-a-half-hour trip with Sensational Sydney Cruises our skipper Margie pointed out celebrity dwellings, from Russell Crowe's house to the place that Nicole Kidman and Tom Cruise used to own. The cruise included a stellar three-course lunch, with time to swim too.
Watch ant-like figures climbing Sydney Harbour Bridge and debate whether you've a head for heights. You also get a great (and much cheaper) view from the Sydney Tower.
Don't just take pictures of the Opera House - you need to go inside. Whether or not you take in a performance, it's worth doing a backstage tour - we were lucky enough to see a rehearsal of the Australian Ballet.
Stretch your legs with a free guided walk through the Royal Botanic Gardens or just walk to Mrs Macquarie's chair, a sandstone rock cut into the shape of a bench by convicts in 1810 for the wife of the governor of New South Wales.
Sydney's most famous beach is Bondi. But Manly is my pick - hire bikes to ride along the pine tree-lined beach and enjoy barramundi and chips.
Ovolo 1888 Darling Harbour hotel is a converted wool store with bright furnishings, modern art and exposed brick walls.
3 nights in the Blue Mountains
Its blue haze created by sunlight on droplets of eucalyptus oil from millions of trees, this mountain range is two hours west of Sydney. The scenery is epic, with sandstone cliffs, waterfalls and hidden canyons - and you can ride the world's steepest passenger railway, with 64-degree inclines.
3 nights on the Great Barrier Reef
It's not easy deciding on the best place to see the world's largest coral reef system, stretching more than 2,300km, with 900 islands, especially with warnings of large areas being affected by coral bleaching and mass tourism.
For serious divers, Cairns in Queensland is the gateway to the best of the reef, reached on live-onboard boats - there are day trips from Cairns, but transfers are lengthy.
Otherwise, stay on one of the islands. Heron Island is a good choice, a two-and-a-quarter-hour ferry ride from Gladstone, itself a short air hop from Brisbane, which means you can spend nearly a day getting there. There's a strong smell of fishy guano as the island is home to 30,000 mutton birds. But it's worth it, because you swim to the coral reef - or take a boat.
Marine biologist Sue took us for a fascinating reef walk armed with sea periscopes for viewing the amazing sea-life - with zillions of sardine-like fish swarming round us.
Best of all was the channel by a shipwreck, which you can swim in. Here we spotted eight massive rays lying in the sand, one with half-a-dozen small sharks on its back, as well as black-tipped reef sharks, green turtles and a rare loggerhead turtle.
2-3 nights at The Red Centre
It's essential to visit the iconic Uluru, a massive monolith rising 1,142ft above the desert floor, with a six-mile girth. There are many ways to view the rock from the 15km trail at its base - walk, cycle, ride a Segway, or even roar round on a Harley Davidson.
You can also fly over it - and you get great views just flying into Ayers Rock airport, with direct flights from Cairns, Sydney, Melbourne and Brisbane.
Just don't climb up it because it's sacred to the Aborigines - that will soon be officially banned.
We took in the highlights on the Uluru Sacred Sites and Sunset Tour, whilst our guide pointed out honeycomb erosion on the rock, all the while telling Aboriginal stories.
We visited the spot where the first man known to climb the rock ascended in 1873, saw the Mutitjulu cave, with its atmospheric rock art, and touched and listened to the rock (some say they can feel vibrations or a sense of deep emotion).
If you want to explore the nearby spectacular domed rock formations of Kata Tjuta - it's worth doing - you need to add a night to your stay. And there's no better finale to your trip than Uluru sunsets, when the iron oxide in the sandstone glows best.
First published in The Times - May 2019
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