Your calls always answered within 5 rings.
Ellis was excellent as usual - he is the reason I continue to book through DialAFlight.
Everything went well. I enjoyed my trip with the help of your company. All necessary steps were taken care of.
We have always been looked after by Jack Sulliman. He provides an 'above & beyond' service combined with immeasurable patience! Our flights could not have worked better and we are now big fans of Kenyan Airlines Biz Class!
As always, you gave us your 'full support.' Thank you!
Pretty good all round
Just perfect service as always! Dave Probert always goes the extra mile. So happy with DialAFlight - a fabulous company that never lets you down!!
Our flight from CapeTown to London H'row was flawless. We left on time on A350 with 3 pilots on board. There was no turbulence and we were the first flight allowed to land the minute Heathrow opened at 4.30 am. Well done everyone especially Jessie Addington who booked everything for us.
As ever, thank you Roy for your professional service
As always your customer service is 100%
Everything as promised
Great flight thanks
A great company to travel with, a special mention to Libby and her team who are always there to help and fix the little things that make a trip hassle free.
The journey was brilliant but unfortunately there were desert rainstorms in Doha so we couldn't land for a long time, neither could any other flights. But Qatar were very good.
We had hoped that we could check our luggage straight through but this was not the case. Despite flying Club with Air France our ticket did not allow access to the Club lounge in London or Paris.
Good work
I even got upgraded on the flight home.
A thoroughly satisfactory service with a good personal touch.
BA changed the plane on the outward flight. Absolutely awful. Business seats were appallingwith no space, stepping over passenger to get out of seat. Having booked well in advance to get a good seat we were reseated next to a bassinet. Baby literally howled all night. Impossible to get any sleep. Return flight on new aircraft perfect
Love dealing with Christian. He is amazing over delivers and cares! Always feel confident when dealing with DialAFlight
Nairobi airport is a shambles, especially for transit passengers - clearly not designed for +300 seater aircraft and a total of 4 replicated security screenings before boarding!
Stan was brilliant. We outlined our desired itinerary and he knew exactly the flights, hotels etc that we needed. More than happy with DialAFlight and will definitely use them again
Great trip - can’t fault the service we received from DialAFlight.
Two of our hotels on the Garden Route were quite a distance from the town centres (20-40 minutes drive) thereby us having to eat at the hotel each night. Overall our accommodation was excellent and everything ran smoothly. We had a fabulous holiday and would definitely recommend the trip and yourselves.
As ever the service was fantastic. One issue was although we were assured that our luggage would be automatically transferred from our Heathrow to Nairobi flight onto our Mombasa flight it was not. This meant that the hour and a half between the 2 flights was not enough time to pass through customs, collect out baggage and get to the domestic terminal and we missed our onward flight. it was no problem in the end as we were transferred onto the next flight. However, a lot of stress could have been avoided by booking the next flight and not trying to make the first flight.
I took BA economy plus. It was slightly disappointing as it seems to be under staffed. And their app did not work for check in on return flight. I thought you might have better feedback forums with them. Next time I might consider an alternative airline.
As always all worked like clockwork.
Over the years I have built a good working relationship with agents at DialAFlight. I feel they will do their best for me
I would steer clear of British Airways
Seamless transfers, another great experience from DialAFlight
Well done. Very professional
Sydney can be summed up by one of its best loved sports - surfing. This city is athletic, daring, dazzlingly sunny and always a breath of fresh air.
We Britons have a long affinity with Australia but it's only when you arrive in Sydney that you appreciate why Charles Darwin said in 1836 that 'ancient Rome in her imperial grandeur would not have been ashamed of such an offering'.
For all Australia's vast spaces and extraordinary wildlife, it is Sydney that leads the way when it comes to iconic architecture, world-class dining and unabashed rivalry with the Old Country. Still, its renowned love of the outdoors is everywhere. On morning runs from our extraordinarily well-sited waterside hotel, the Park Hyatt, we spot power-walking retirees and joggers out in force.
Exertion is a pleasure when it involves such scenery as the spiky Sydney Opera House, the parakeet-filled Royal Botanical Gardens and the smart gastro-wharf at Woolloomooloo.
For less cosmopolitan views, you can walk Sydney's coastline and get some idea of just why Port Jackson is one of the world's greatest harbours. Zipping about on one of the many inexpensive ferries or catching a pricier water taxi from Circular Quay West is a good place to start.
This will take you from the swish waterfront to where you can follow a coastal path wending from Spit to Manly - named after the indigenous manly bearing, according to my guide Ian Wells, of Sydney Coast Walks.
Highlights of our walk include ceremonial aboriginal engravings, more than 1,000 years old, the view of the gap through which British sailors entered the harbour in 1788, and a curious water dragon lizard, which joins us for lunch.
Next day we guide ourselves from one of Sydney's landmarks - show-stopping Bondi Beach - along the Pacific facing east coast to Coogee. It's Anzac Day, a national holiday, and everyone is celebrating, surfing, swimming, loafing. We have a splurge of prawns in the Bucket List cafe behind the beach.
It's an easy walk to Coogee, but we take all afternoon, enjoying the skilful paddle boarders and the swimming pools built into the rocks.
Climbing Sydney Harbour Bridge is hard to beat if you have the head for it. A £20 bet that I won't make it (I'm scared of heights) keeps me on track - just about.
Combining a city break in Sydney with a couple of days in the Blue Mountains, a mere 45 miles away, is a wonderful way to see just some of Australia's hugely varied landscapes. As we toil up Bell's Road, which links Richmond to Mount Tomah, Bell and Mount Victoria, it sounds like the car has developed a worrying whistle. Not at all. It's the bell birds, which make the most enchanting tinkling tones – even more so when we hear them in situ at Emirates One & Only Wolgan Valley Resort.
Surrounded by prairie grasses, rocky plateaus and forest, it's a fine base. We hear a wombat outside our room at night. Wallabies and kangaroos are just a short cycle ride away, and you can take dusk or night safaris.
On our way back to the city, we stop off to gasp at the Three Sisters rock formation in Katoomba. The Queen came here on her 1954 tour and you can gaze at the three rocks from what is called Elizabeth Lookout.
Another great excursion from Sydney is to the Hunter Valley, home to more than 150 wineries and awash with gourmet restaurants and spa retreats.
This area of lush rolling hills is a two-hour drive north of Sydney. While wine tastings are the big draw, the vineyards also organise an array of events throughout the year, including topline concerts and food, music and art festivals.
Also big attractions are rides on the Hunter Valley steam trains and scenic cruises on the Hunter River.
Our final Australian adventure is a seaplane ride in a Cessna Caravan, arcing down Sydney's west coast to Jonah's restaurant overlooking Whale Beach.
After thudding across the waves, we are off into clear sky, looping across the city, which gleams gloriously below. It is a fitting and thrilling final hurrah.
First published in the Daily Mail - October 2019
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