Your calls always answered within 5 rings.
If you are flying to China and domestically afterwards on same airline, bags are checked through but you go through immigration and customs/security in Beijing and vice-versa.
The VIP lounge at Heathrow was dreadful! Do not send people there. The tour was excellent and our guides superb. All hotels great apart from HK. Thanks Ivor for organising such a fantastic, once in a lifetime trip!
Have asked for Eric and his team for many years now. Gold star service.
Greg was fantastic - very professional and delivered what he promised
Everything went smoothly. Fantastic 5 weeks. Thanks for keeping in touch.
Just keep doing what you do - it's better than anyone else so carry on doing the same good work
It all worked out very well. Thank you for your help
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Shenzhen Air were good in some respects and terrible in others. The London to Shenzhen flight was good - nice food , any drink you wished ( wine beer , spirits - which helped sleep) However the return trio was the opposite - awful food and they ran out of all alchoholic beverages after 4-5 hours
Unfortunately on the last leg of my trip someone took my suitcase and I still haven’t got it back as yet.
Spot on 100 %
Lufthansa return was a nightmare. Frankfurt airport was disorganised. The airline changed gates 3 times, our seats changed once, they kept us on the transit bus for several minutes as the plane was not ready for boarding. I won’t be flying Lufthansa again.
Excellent service as always
All good - like working with Saf who is very helpful
Stan and his colleagues were instantly responsive whatever time of day we needed anything. Very impressed.
The whole holiday went smoothly from start to finish. Thank you
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Great service as normal
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Although we had great fun in Hong Kong , we would probably have preferred a different hotel simply because of the location
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We had an excellent holiday with superb flights by Cathay Pacific, brilliant hotels in Kowloon and Shanghai and good weather. Thank you so much DialAFlight for such a memorable holiday.
There was just one problem when our very early flight to Guangzhou was cancelled. The rearranged flight worked out fine and we got to London a couple of hours earlier than we would have done otherwise.
Everything went smoothly, flights were on time and the transfer at Hong Kong was easy.
Steven, who arranged the trip to China, is an excellent ambassador for your company.
Excellent service and support
We really appreciated Robert - he was always available and extremely helpful. The flights went very smoothly and were at a good time
Pandas are notoriously elusive - you’d probably get similar odds for spotting a mountain yeti in the wild. Even in captivity, you must time your visit very carefully.
I’m told to get to Chengdu Panda Reserve early as its prized residents tend not to venture out after lunch. So when fog delays my early-morning flight for hours I don’t hold out much hope of coming face-to-face with its star attraction.
For a while all I can see is thick vegetation as I join a group of tourists peering over the barriers at one of the panda enclosures. Then a flash of black and white appears between two trees and a furry form lumbers into view.
He's joined by two of his playmates and the trio ambles sleepily towards us, one behind the other.
We hear shouts from the far end of the enclosure and the pandas prick up their ears, breaking into a trot as they cross the bamboo platform in the direction of the cries.
Another five pandas emerge from their concrete shelter and head for the pile of fresh bamboo that has been thrown by park staff on a spot carefully chosen to give us all a perfect view.
There's a chorus of ‘oohs’ and ‘aahs’ as smartphones and cameras are aimed.
The bad weather may have delayed my flight from Jiuzhai Huanglong, in the north of Sichuan Province, but it's also kept the pandas cooped up and now they’re making the most of the break in the rain.
Chengdu Panda Reserve isn’t China’s biggest such centre (Wolong Nature Reserve is a massive 200,000 hectares) but it does boast the largest captive-born giant panda population in the world, thanks to a successful breeding programme.
Remarkably, techniques to give nature a helping hand include showing the animals videos of other pandas mating - and apparently Viagra is dished out too.
When that fails, researchers turn to artificial insemination and the hi-tech incubators in the Sunshine Nursery House ensure that even the most vulnerable cubs survive.
There are just 1,500 giant pandas left in the wild, a handful of which live in the mountains of Jiuzhaigou National Park, in the province's far north.
It's a major tourist attraction, drawing more than two million visitors a year.
When I arrive at 8am, crowds are spilling out of coaches and queues snake down the hillside.
This 72,000-hectares of forest, lakes and waterfalls in the Min Shan mountains was 'discovered' by the Chinese only in the Sixties. Its preservation is guaranteed thanks to UNESCO World Heritage status.
With my guide, Irish ex-pat Kieran Fitzgerald, we strike out along wooden boardwalks and eventually get ahead of the crowds, pausing in the sunshine at the Nuorilang waterfall.
Jiuzhaigou is Chinese for ‘Nine Village Valley’, which refers to the nine Tibetan villages scattered throughout this region. The main villages sell handicrafts and souvenirs.
After lunch, Kieran takes me on a hike in nearby Zharu Valley. We pass rows of colourful prayer flags, an abandoned Tibetan village and the odd docile yak.
There is a wide choice of hotels in the region - including Zhou Ma’s Tibetan homestay. Billed as the ‘only authentic Tibetan homestay’ in the Shang Si Zhai Valley, it offers three basic but comfortable bedrooms, at around £20 per person per night.
Zhou Ma is the perfect hostess while her mother Amma serves breakfast, lunch and dinner.
The family also owns the excellent A Bu Lu Zi restaurant near the park entrance and you can book Tibetan cooking classes with chef Ke Zhu, Zhou Ma’s brother.
I re-join the crowds at Huanglong National Park, a three-hour drive from Juizhai Valley. This second UNESCO World Heritage Site boasts equally impressive natural beauty; its travertine (a form of stone) bank is said to resemble a huge golden dragon sweeping through the valley.
Here too, the route follows miles of boardwalk and takes around four hours, peaking at 3,580 metres.
As the gradient steepens I become short of breath and seek refuge in an oxygen hut. For a small fee, I can lean back on a large cushion full of oxygen and breathe in its restorative powers through a thin plastic pipe.
Rejuvenated I continue up to the Five-Coloured Pool where I’m rewarded for my efforts; here the beautiful travertine pools are scattered in front of me like giant frilled pieces of jade, stretching down to Huanglong Temple in the distance.
The next day Kieran takes me to Zhi Ma Tibetan eco-tourism village, a remote Tibetan settlement two hour’s drive from Jiuzhai Valley.
After being welcomed with a cup of yak butter tea by villagers, we stroll to the monastery, passing the old village and mountainside barley crops.
The monks greet us warmly as they turn the prayer wheels. ‘Tell people about us’, one monk urges me, ‘tell them to come here.’
First published in the Mail Online - February 2015
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