Your calls always answered within 5 rings.
Archie was brilliant - sorted everything out. Will definitely be using you guys and recommending to friends
Great service, especially from Ray Taylor.
Zoe Lane is an excellent travel agent.
It's not until something goes wrong with your travel plans that you realise the benefits of booking with them. After sitting on the plane at Gatwick for a couple of hours our flight was cancelled due to a technical issue. At 11pm there aren't that many people in the airport to help. Fortunately a call to DialAFlight's emergency phone line had me talking to Korinna within seconds. She was able to see there were no flights from Gatwick the following morning but there were spaces on the Heathrow flight and she changed our booking to this flight. She also re-arranged our connecting flight for Dubai to Delhi. All this whilst my husband was trying to talk to the airline's customer call centre who were saying they couldn't do anything as the flight hadn't been officially cancelled! A big thanks to Korinna for her help.
Efficient and helpful
No hitches on the way despite the potential for this to happen. Radisson Blue Hotel in Connaught Place excellent service and very convenient for shopping and restaurants.
Always very helpful and a pleasure to book with.
Other than the changes with the flights everything else was great
Amazing customer care
Excellent service
None. Good service
Alfie was very helpful, as usual and ensured all went smoothly
You didn't have to rearrange a flight home for me after a last minute international flight cancellation on this holiday, as you did on the last, but it was so good to know that - far from home - you were there to help me should I find myself stranded. Thank you so much for being there.
Excellent service and they were there for me when I needed assistance. Will definitely use again.
Always had good customer service from Michelle
Flight suggestions worked really well
All perfect!
Everything was handled promptly, professionally and it delivered an experience in India that was everything we hoped for. Great to have a team that were readily available to support us in both the planning and execution! Particular call-out for Brody Letchfield who was our main contact and ensured that, through liaison with Tamarind Global on the ground in India, everything ran smoothly
Connecting flight from Heathrow was delayed because of fog in Delhi, causing us to miss the connection to Goa. Seven hour wait for the next flight.
Great service yet again
Brody once again has provided excellent service and planned our holiday to perfection
Edward Scudder is a star - above and beyond. Quality service
Absolutely seamless holiday to Goa with all the flights booked with Rosie at DialAFlight Thanks again
As always, excellent service especially by Gino. If only BA could learn a thing or two from you about customer service.
Raphael was very helpful throughout the entire process, from initial booking to just before departure
Aiden is great and always most helpful as are all your team!
Thank you for your attentive services
Service was excellent and what we expected
Keep up the good work
Very helpful and was kept in touch by email and message explaining what needed to be done.
I have been ruined. After
visiting the North Island resort in the Seychelles, I never want to go anywhere
else. It was a holiday that changed me, my husband Paul and our 14-year-old
twin daughters for the better, and at the same time we contributed to making
the island just that little bit better for the locals.
We travelled there during our daughters' half-term. From
the capital Mahe, the easiest way to get to North Island in 15 minutes is by
helicopter. Of course it is!
A SPECIAL PLACE
And of course the island, which measures just five square
miles, has beautiful white sand and the bluest of seas. There are only 11 guest
villas here, all five-star plus luxury, but the wonderful thing is there's
nothing fancy or flashy - no unnecessary in-room gadgets, just simplicity that
enhances the natural beauty of the island.
The combination of barefoot luxury within an exquisite wilderness sanctuary, laden with experiences
and immersive learning about the environment, makes it unforgettable. On our
second night, we'd had dinner on the beach and were heading back to our
villa when, in the dim headlight glow from our buggy, we saw the outline of a
magnificent giant tortoise.
ADOPTING A TORTOISE
What a beautiful creature, almost prehistoric. And there it
was, just a couple of feet from us. There are between 80 and 100 giant Aldabra
tortoises on the island, a breed endemic to the Seychelles. The one we were now
crouching down to admire was about 3ft long and 90 years old.
The next day we were invited to discover more about these
beauties from the passionate environmentalists and scientists who live and work
on North Island.Not only did we learn so much but we also became adoptive
parents to a baby tortoise called Corona. Maybe one day my great-grandchildren
will visit the island and see Corona fully grown.
One night we slept with a telephone next to our beds so we
could be woken if baby turtles, protected within their eggs at several points
around the island, hatched and needed help heading down to the sea. Alas it
wasn't to be on our watch.
NORTH ISLAND HISTORY
In 1997, when The Wilderness Group
bought North Island, it was a wasteland where feral animals and alien plant
species were choking and destroying all indigenous fauna and flora.
The company set out to reverse this
situation, and it has since established a sanctuary where natural beauty, and
threatened flora and fauna, have been saved.
Children throughout the Seychelles
come to stay and experience the island, and there is a constant effort to help
locals improve the environment.
LOCAL ACTIVITIES
I could have spent my week doing very
little but because everything is made so easy we ended up doing things we would
never normally do. I learned to scuba-dive along with the girls, Phoebe and
Theodora - something Paul has been pleading with us to do for years.
One afternoon we went fishing,
trawling from a boat, while Paul and I enjoyed a beer. We caught so many fish
that I barely had time to finish my drink. The chef was waiting to take our
catch straight to the kitchen and an hour later we were eating sushi by
candlelight on the beach.
Each of the 11 villas stretches out on
to powdery white sand and the properties feature a plunge pool, indoor and
outdoor bathrooms, and a kitchen filled with goodies.
Visitors here have included the Duke
and Duchess of Cambridge (on their honeymoon), George and Amal Clooney and
David and Victoria Beckham.
Meals on North Island are what you
want when you want - and more or less, wherever you want to eat them.
On our last night, the team prepared a
surprise for us and led us up a hillside jutting out into the ocean. As we
rounded the hilltop, we found cushions scattered on the rocks, a fire pit, and
tray containing all of our favourite drinks over the past week.
It was a most beautiful occasion in
the most amazing spot, overlooking the sea as the heat faded from the
day.
First published in the Mail Online - September 2018
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