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Absolutely incredible, such an easy and helpful process. Can’t recommend enough. Rupert was truly amazing, helped me way beyond what I expected!
I have used DialAFlight for many years because their advice and service is excellent. Their team takes real care in ensuring the travel plans are the best available. I thoroughly recommend them.
Total trust in DialAFlight and in particular Finn. Second holiday he has organised for us and it was wonderful. Thoroughly recommend him and DialAFlight. His colleagues were fantastic in his absence. Excellent company for holidays!
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Perfect service from start to end, along with unbeatable flexibility & pricing. I wouldn't book flights any other way.
Excellent service from our initial call with Robert through to the final flight. He was incredibly personable and helpful in planning the trip of a lifetime for our daughter. So much so that she now wants to take further ‘trips of a lifetime!'
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Excellent service from Ashley as always. Nothing too much trouble to ensure our family has the best trips possible.
Superb planning based closely on our request. Full attention to detail. Wonderful co- ordinated activities between one venue and and another. Very impressed by knowledge of Costa Rica and willingness to consider our selections. Pickups and drivers were always on time in spacious clean cars. All in all, a superb holiday thanks to the commitment of everyone, and especially to Joey who was always there to assist us and for whom we have the greatest respect.
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Many thanks to Ethan. Very helpful and organised everything for me including a hotel as long wait for connecting flight. Definitely recommend
Nick was excellent throughout
Terrific customer service during the COVID year - no easy task!
We had a particularly challenging set of outbound and return journeys for my son during his recent visit to Costa Rica and Mexico and the DialAFlight team were incredibly helpful, friendly and had a real sense of urgency to help us resolve flight changes.
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Wonderful and unstinting support from Ian and Manny. I am so glad we booked through DialAFlight as we had someone on our side when our flights were cancelled.
I am SO glad I booked my flights via an agent, and used DialAFlight. I was able to easily change my flights at the last minute to accommodate covid tests and when my original flight cancelled DialAFlight dealt with the refunds and rebooked me on a flight with another airline. Not only good value, but good service too.
You will always be my first choice when booking flights.
We phoned from Costa Rica worried about returning and were dealt with promptly and given appropriate advice.
As usual all organised very well thank you
We were very impressed with Darryll at DialAFlight who arranged the holiday and answered all our questions before setting off. We will continue to use in the future sure in the knowledge that they will do all they can to make our holiday extra special.
Everything went like clockwork - please pass on our thanks to Swiss Travel for their excellent organisation and customer care.
Excellent customer service and good prices! It is a shame that we had to fly with Iberia on return and I would not recommend this airline to anyone.
When your two sons’ favourite TV programmes are Weird Creatures With Nick Baker and Austin Stevens: Most Dangerous! you have a choice: stick your fingers in your ears and pretend it isn’t happening or go with the flow.
So it was that I found myself crouched on the floor of a hotel room in Costa Rica at 2am, trying to catch a spider the size of a fried egg with a tumbler.
In my imaginary life, holidays are spent on a sun lounger. Back in the real world, I’d travelled to the depths of the Costa Rican rainforest with my sons, nine and six, to look at monkeys, caimans, frogs and, yes, spiders - although I hadn’t bargained on having to share a room with one.
Thanks to the country’s incredibly varied landscape, Costa Rica is one of the most bio-diverse countries on earth - it has rainforests, cloud forests, beaches, hot springs and volcanoes.
It’s anything but a Third World country. The streets of San Jose are clean, the people well-educated and the hotels fantastic. To get a proper sense of the place, you need to travel about, which means a lot of driving, although flying is quicker.
My sons had a wish list of animals they were dying to see. Top of the list were the monkeys and, cruising down the river in Tortuguero National Park, we watched fascinated as white-faced capuchin monkeys leapt from tree to tree over our heads.
Our first stop was the Pachira Lodge in a lagoon in the heart of Tortuguero National Park. It’s an eco lodge with its own dock, boats and guide, but there was no air conditioning or TV. Instead guests gravitated to the pool bar where there was a lovely breeze. It was very friendly and sociable.
The best time to see monkeys was early morning. We also spotted toucans, herons, caimans and even a wild otter.
Our next stop was Tabacon Resort and Spa in La Fortuna. Here you can see the active Arenal Volcano, experience hot springs, and visit Cano Negro Wildlife Park, which you do by boat. The animals were astonishing.
The hot springs are free to guests and you dip into a series of swimming pools with natural waterfalls.
On then to Manuel Antonio on the coast and the Arenas Del Mar Hotel. Here we had a hot tub overlooking a pretty cove, a super-comfortable bed and flat-screen TV. My eco conscience was clear as it is sustainable - even the shampoo is biodegradable.
The boys loved it because it was in the middle of a forest, which meant easy access to more wildlife. It is also useful for visiting the Manuel Antonio National Park where we saw more monkeys, lizards, crabs and very lazy sloths doing nothing but clinging to branches.
The highlight was when a wild deer stepped out of the forest and walked alongside my eldest son. He will never forget it. If you are going to the park at Manuel Antonio, take a swimsuit, because there is a lovely beach. It is sheltered, so ideal for children, and we had a great afternoon playing in the water and collecting hermit crabs.
Our final stop was the Paradisus Playa Conchal Hotel. The Paradisus is all-inclusive with jaw-dropping pool, bars and restaurants and lots of activities.
The best bit, as far as the boys were concerned, was the possibility of having a Playstation, X-Box or Wii installed in your room.
Still, on the flight home, I asked them what their favourite part of the holiday was.
I expected them to say the X-Box, but they didn't. The highlight for them was the Pachira Lodge, with the monkeys hopping about on the roofs. Seeing wildlife on TV is all very well, but when you see it for real, it beats the pants off any computer game.
First published in the Mail Online - February 2015
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