Your calls always answered within 5 rings.
Mike was excellent in helping me out of a tricky situation when I was stuck in an airport in the States. He couldn’t have been more helpful!
Excellent service. The app is useful too
There was one hiccup on a transfer, but that wasn't the driver's fault as his office gave him the wrong destination resort. Otherwise, everything was brilliant and Jonathan at DialAFlight arranged an amazing holiday.
Kennedy always responds to our requests quickly and efficiently. Have used her for years and would not consider going anywhere else for long haul holidays.
Ralph was as helpful as always. Great flight times, no hitches. Need to know in advance if we are going to sit together though as that was about £500 after we thought it was paid for
Massive thanks to Justin
Tristan was great. Very knowledgeable.
Excellent private tour arrangements. Maybe we could have got our return flight from Liberia but very minor point
Great service. Loved the personal touch. Rang with queries twice and immediately spoke to Clarke or Micky who resolved the issues there and then.
Lufthansa food not so good
Clark rang me back when I was struggling trying to pay for allocated seats and was brilliant. Sorted everything in a few minutes.
Worked well. No issues encountered. App is useful.
This was a trip with a lot of flights with different airlines. Everything went completely smoothly and it really took the stress out of being responsible for everything myself.
Having visited over 100 countries this trip rates in the top 10%. Very well organised with all transfers, tours and pickups on time and efficient. The hotels and lodges are 3 to 4 star and most acceptable, especially when in the rainforest. We can definitely recommend this holiday and DialAFlight
My travel companion was so impressed with DialAFlight who helped with her part of my booking. She will definitely be using you again. Thanks George.
Fantastic to have a named point of contact. Really pleased with the service.
Huge thanks to Robbie’s team
Would highly recommend this company and will definitely be using them again - everything was perfect. Thank you George Burke for organising such a great package.
All ran exactly as planned.
Great service as always keeps a holiday stress free
Nearly all good. Time for transit in Madrid from Iberia to BA was not enough, too much walking with multiple security checks on hand baggage.
Kept in touch with me in case I needed any help. Felt secure
We would not choose United Airlines again
Well oiled team at DialAFlight
Thank you so much for arranging a wonderful holiday, everything went incredibly smoothly, the guides we had were very knowledgeable and more than helpful and every transfer happened on time, fantastic service!
Marco and Joe helped us to arrange a two week personalised itinerary to Costa Rica. They were very helpful and accommodating with any queries we had and all the tours including car hire and hotels were a great success. Very friendly company.
Excellent feedback form
Great itinerary providing full coverage of Costa Rica. Swiss Travel local handling excellent and transfers between hotels super smooth and reliable
As we had to take two flights it would have helped to know bag allowances for both flights. We were unaware if we had to claim our luggage going through transit or not and again American Airlines didn’t provide any info
Gavin managed to get us good seats - without even asking.
When your two sons’ favourite TV programmes are Weird Creatures With Nick Baker and Austin Stevens: Most Dangerous! you have a choice: stick your fingers in your ears and pretend it isn’t happening or go with the flow.
So it was that I found myself crouched on the floor of a hotel room in Costa Rica at 2am, trying to catch a spider the size of a fried egg with a tumbler.
In my imaginary life, holidays are spent on a sun lounger. Back in the real world, I’d travelled to the depths of the Costa Rican rainforest with my sons, nine and six, to look at monkeys, caimans, frogs and, yes, spiders - although I hadn’t bargained on having to share a room with one.
Thanks to the country’s incredibly varied landscape, Costa Rica is one of the most bio-diverse countries on earth - it has rainforests, cloud forests, beaches, hot springs and volcanoes.
It’s anything but a Third World country. The streets of San Jose are clean, the people well-educated and the hotels fantastic. To get a proper sense of the place, you need to travel about, which means a lot of driving, although flying is quicker.
My sons had a wish list of animals they were dying to see. Top of the list were the monkeys and, cruising down the river in Tortuguero National Park, we watched fascinated as white-faced capuchin monkeys leapt from tree to tree over our heads.
Our first stop was the Pachira Lodge in a lagoon in the heart of Tortuguero National Park. It’s an eco lodge with its own dock, boats and guide, but there was no air conditioning or TV. Instead guests gravitated to the pool bar where there was a lovely breeze. It was very friendly and sociable.
The best time to see monkeys was early morning. We also spotted toucans, herons, caimans and even a wild otter.
Our next stop was Tabacon Resort and Spa in La Fortuna. Here you can see the active Arenal Volcano, experience hot springs, and visit Cano Negro Wildlife Park, which you do by boat. The animals were astonishing.
The hot springs are free to guests and you dip into a series of swimming pools with natural waterfalls.
On then to Manuel Antonio on the coast and the Arenas Del Mar Hotel. Here we had a hot tub overlooking a pretty cove, a super-comfortable bed and flat-screen TV. My eco conscience was clear as it is sustainable - even the shampoo is biodegradable.
The boys loved it because it was in the middle of a forest, which meant easy access to more wildlife. It is also useful for visiting the Manuel Antonio National Park where we saw more monkeys, lizards, crabs and very lazy sloths doing nothing but clinging to branches.
The highlight was when a wild deer stepped out of the forest and walked alongside my eldest son. He will never forget it. If you are going to the park at Manuel Antonio, take a swimsuit, because there is a lovely beach. It is sheltered, so ideal for children, and we had a great afternoon playing in the water and collecting hermit crabs.
Our final stop was the Paradisus Playa Conchal Hotel. The Paradisus is all-inclusive with jaw-dropping pool, bars and restaurants and lots of activities.
The best bit, as far as the boys were concerned, was the possibility of having a Playstation, X-Box or Wii installed in your room.
Still, on the flight home, I asked them what their favourite part of the holiday was.
I expected them to say the X-Box, but they didn't. The highlight for them was the Pachira Lodge, with the monkeys hopping about on the roofs. Seeing wildlife on TV is all very well, but when you see it for real, it beats the pants off any computer game.
First published in the Mail Online - February 2015
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