Absolutely incredible, such an easy and helpful process. Can’t recommend enough. Rupert was truly amazing, helped me way beyond what I expected!
I have used DialAFlight for many years because their advice and service is excellent. Their team takes real care in ensuring the travel plans are the best available. I thoroughly recommend them.
Total trust in DialAFlight and in particular Finn. Second holiday he has organised for us and it was wonderful. Thoroughly recommend him and DialAFlight. His colleagues were fantastic in his absence. Excellent company for holidays!
Thank you so much to Charlie who helped us every step of the way
Perfect service from start to end, along with unbeatable flexibility & pricing. I wouldn't book flights any other way.
Excellent service from our initial call with Robert through to the final flight. He was incredibly personable and helpful in planning the trip of a lifetime for our daughter. So much so that she now wants to take further ‘trips of a lifetime!'
Teddy kept me informed all the way and ensured I was able to access my flight details
Very friendly staff, answered all my questions swiftly
Excellent communication with notifications, information and updates
Cameron was wonderful. Always on hand to answer my questions. Worked hard on all the flight changes due to covid situation.
Refreshingly efficient and helpful and personal - thank you
I really appreciate Conrad's help when I contact him about flights.
Great communication. Quick to respond Great choice of holiday
Excellent service from Ashley as always. Nothing too much trouble to ensure our family has the best trips possible.
Superb planning based closely on our request. Full attention to detail. Wonderful co- ordinated activities between one venue and and another. Very impressed by knowledge of Costa Rica and willingness to consider our selections. Pickups and drivers were always on time in spacious clean cars. All in all, a superb holiday thanks to the commitment of everyone, and especially to Joey who was always there to assist us and for whom we have the greatest respect.
Awesome beyond professional. Real care. Will only use them in future.
Many thanks to Ethan. Very helpful and organised everything for me including a hotel as long wait for connecting flight. Definitely recommend
Nick was excellent throughout
Terrific customer service during the COVID year - no easy task!
We had a particularly challenging set of outbound and return journeys for my son during his recent visit to Costa Rica and Mexico and the DialAFlight team were incredibly helpful, friendly and had a real sense of urgency to help us resolve flight changes.
Always helpful and give peace of mind
Daryl always does a fantastic job
Wonderful and unstinting support from Ian and Manny. I am so glad we booked through DialAFlight as we had someone on our side when our flights were cancelled.
I am SO glad I booked my flights via an agent, and used DialAFlight. I was able to easily change my flights at the last minute to accommodate covid tests and when my original flight cancelled DialAFlight dealt with the refunds and rebooked me on a flight with another airline. Not only good value, but good service too.
You will always be my first choice when booking flights.
We phoned from Costa Rica worried about returning and were dealt with promptly and given appropriate advice.
As usual all organised very well thank you
We were very impressed with Darryll at DialAFlight who arranged the holiday and answered all our questions before setting off. We will continue to use in the future sure in the knowledge that they will do all they can to make our holiday extra special.
Everything went like clockwork - please pass on our thanks to Swiss Travel for their excellent organisation and customer care.
Excellent customer service and good prices! It is a shame that we had to fly with Iberia on return and I would not recommend this airline to anyone.
It's not necessarily the first thing to draw your attention to a holiday destination - but it was the elegant Costa Rican footballers in the 2014 World Cup that got me thinking about a holiday in Central America.
I knew Costa Rica was famous for its geographical diversity - it has active volcanoes alongside misty rainforests - but as soon as we arrived we also discovered a country extremely and justly proud of its status as a world leader in environmental protection.
It thrives on its image of eco-tourism and is an adventure playground with jungle zip-lines, surfing and many national parks.
Most holidaymakers fly to San Jose in the centre of the country and the very first impression on landing is not so green and pleasant, with crowded highways. But the capital is bustling with street life and has a growing number of good places to eat.
Once you escape the city, the true nature of the country soon becomes apparent.
We hired a rugged 4x4 vehicle, which is definitely needed for the potholed roads and is a must if you want to cross shallow rivers to reach secluded beaches.
Our first car journey was to the Arenal volcano, a couple of hours north. It last erupted, without warning, in 1968 and even now you are requested to park thoughtfully, ready for a quick getaway.
We spent the afternoon of the same day on a horseback trek with the volcano as a backdrop. The Ticos, as the locals are known, like to tell you that you can swim in the Pacific Ocean in the morning, cross the country and then be beside the Atlantic before sunset.
The Guanacaste coastal region in particular, in the north-west of the country, boasts fabulous beaches such as Playa Blanca and Playa Hermosa and is the most visited part of Costa Rica. There’s a diverse range of hotels from small beachfront properties to the high-end all-inclusive in Papagayo Gulf and not forgetting the laid back more bohemian resorts of Samara and Nosara where surfing and yoga are the main activities.
The Santa Rosa National Park and Rincon de la Vieja combines tropical forest and surfing - plus about 250 bird species, there are many beautiful mountain lodges so you can spend time exploring the wildlife in this lush area.
The Pacific and the Atlantic are only five hours apart in this part of the world, and both coasts have lovely beaches.
Anyway, not being in a tearing rush to experience both oceans on the same day we decided to head west to the Nicoya Peninsula in Guanacaste, dreaming of deserted beaches and giant rolling Pacific waves.
Self-styled as the 'black hole of happiness', the area around Samara has the laid-back aura of a 1960s hippy community. We did find many beaches, some nameless with rock pools, and some with crocodiles as well as diving gannets, others with surfers seeking giant walls of water. My favourite was the palm-fringed Barrigona, with its romantic, lingering sunset.
Reluctantly escaping the vortex of Samara we headed back to San Jose, handing in the car and our freedom. We spent the night at the boutique Hotel Presidente before joining a tour group heading to Tortuguero National Park, a Caribbean water world of lagoons and canals on the Atlantic coast.
Although our independence was over, it was good to be looked after and to socialise with fellow travellers.
Our charming accommodation at Aninga Lodge was reachable only by boat. As the river was low, it required some of us to get out mid-journey and push.
Our cabin was set among a maze of paths surrounded by greenery. The organised walks further into the rainforest were a joy with sightings of howler monkeys, colourful toucans, sloths and humming birds.
The best way to get even closer to nature is to take another boat ride down the narrow canals where guides point out creatures that tourist eyes would never spot.
Our next lodgings were on the banks of the Rio Pacuare. Pacuare Lodge is undeniably upmarket but also one of the best eco-lodges in the world. It is candlelit, spacious and deeply romantic.
The staff run the zip-lines, very exciting even for a daredevil like me, cook the delicious food and, at the end of your stay, take you on a white-water rafting experience back to civilisation.
First published in the Mail on Sunday - July 2019
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