Always answer phone within 5 seconds as they advertise. Very efficient. Email any changes to flights. Will use again
Great communication and very helpful research as always
Outward flight American Airlines were very unhelpful. Virgin were brilliant on the way back..
I wanted my trip to Costa Rica to be as stress free as possible. Your help in booking the flights made this possible.
All flights arranged by Kylie were good and other than a long wait in Miami they were extremely well organised.
The only issue that I had was no vegetarian meal on the homebound longhaul flight. I do, however, suspect that this was an airline issue rather than DialAFlight.
Note that Ibis Styles does not have transport to airport and the buses from airport don't go there. Would stay somewhere else next time.
Great staff, always available to help with queries. Would definitely use again and recommend
Harriet was very helpful and I got my flights for a good price. The connections worked out well so I didn't have to hang around any airport for too long.
Never received such 5* service when booking flights before. Hugely impressed, will definitely use again and recommend to friends - in fact already recommended to friends who have booked!
Richard is a delight to work with. Have been dealing with DialAFlight for over 30 years in my capacity as Personal Assistant to the Executive Director of International Coffee Organisation and now as Consultant for InterAfrican Coffee Organisation. It has always been a pleasure and a peace of mind!
Thak you Joey - we had a great wildlife adventure!
Had a few complications but all worked out in the end and was very glad for the help with cancelling part of my trip to Peru and rescheduling of my flights.
Richard got me out of a tight spot while I was in Costa Rica and saved me lots of trouble for which I am very grateful.
Great customer service and follow up after booking flights. Kept informed and would use again
People need to be aware that this Dreams hotel in Costa Rica is very family oriented. For example children in all pools and playing in restaurants in late evening. People also need to be aware that the hotel is very isolated 18 miles from the nearest town.
First time we have used DialAFlight and will have no hesitation using you again. Package was put together efficiently and professionally. Thanks to Graham.
Dylan always delivers - must have been dealing with him for nearly 10 years now wouldn't go anywhere else
George and his team were first class throughout and are a credit to your brand. I recommend them wholeheartedly.
Excellent communication throughout and I was really pleased with the flights chosen.
Keep up the excellent work
Needed help while on holiday. Neil was brilliant. Wouldn’t travel without DialAFlight now.
If possible avoid Mexico City for transit - have to clear immigration even for transit. No fast track. Took 3 hours one way and 1 hour on way back. One of worst lounges seen. Avoid AeroMexico at moment as still insisting on masks.
I'm really pleased I used DialAFlight and would definitely use them again for our next trip.
I’m so grateful to Glen for arranging my trip to Costa Rica
Super itinerary and excellent service provided by Travis. Thank you.
We have used DialAFlight for several long haul trips and have always received great service and good value flights. Thank you Tara. Always a pleasure speaking with you and receiving your advice and help!
Megan was amazingly helpful - many times
I'm a repeat customer - Christian Burgess is brilliant
She keeps popping into my head. No doubt teenage eco-warrior Greta Thunberg would approve wholeheartedly of Costa Rica's much-heralded efforts to look after its outstanding natural beauty.
But you just wish Greta would smile more, despair less and have some unadulterated fun.
Thank goodness the five-million people in this spectacular country - with Nicaragua to the north, Panama to the south - smile a lot and have fun. Ticos, as Costa Ricans are called, are gentle, welcoming and wear their eco-credentials lightly.
Almost three million people visit every year, with Britons at the forefront.
Despite its small size (roughly similar to Denmark), Costa Rica possesses more than five per cent of the world's total biodiversity, and its disbanding of its army in 1948 means huge financial resources have been ploughed into education, resulting in a literacy rate way above the Central America average.
Its slogan 'Pura Vida' (pure life) is apt considering the ancient rainforests, volcanoes, waterfalls, coffee plantations, national parks, hippy-dippy surf towns, rumbustious Pacific and calm Caribbean coasts, plus, topping the bill, wildlife comprising 250 species of mammals, nearly 9,000 bird species and more than 250,000 types of insect, including a quarter of the world's butterflies.
We flit back and forth between the two coasts and experience ferocious but exhilarating downpours, plenty of clear skies, high humidity and temperatures around 28 degrees.
In the capital San Jose we stay our first night at Grano De Oro, a colonial-style hotel.
Next day we head in our rental car west to the Papagayo Gulf, where Moroccan/French entrepreneur Mehdi Rheljari has opened a five-room eco-lodge called Kasiiya - one of the most exceptional projects I've ever seen, mainly because you might never know it's there.
Such is the minimal footprint of the tented suites that it's howler monkeys who have more of a presence. The young staff are totally committed to Mehdi's vision. A shaman-type character operates from a treehouse spa; barefoot Bruno, originally from Berlin, offers 'movement sessions' (some of which involve taking your cue from animals); and naturalist Manfred leads hikes pointing out the wildlife (with a tear in his eye when an osprey does a fly-past).
Even with Satnav our next drive, south to Santa Teresa, is a challenge on roads sometimes bumpy, sometimes with giant craters.
Perfectly positioned Hotel Nantipa has been open less than a year. Its modern design (teak wood and huge sliding glass doors) is in stark contrast to Santa Teresa's hostels, shacks and yoga retreats.Mel Gibson has a place in town; so does supermodel Gisele Bundchen.
David Cameron has spent Christmas near here, as has Canadian PM Justin Trudeau .
I'm not a surfer, but if I were this must be one of the greatest places to practise one's 'aerials' and 'backsides'. A two-day stay was far too short, but we headed next for Tortuguero National Park and sloths, iguanas, crocodiles, killer frogs and snakes.
We break our journey in La Fortuna and stay one night at the highly-recommended Amor Arenal. A nearby farm has its own nature reserve, concentrating on sloths. By definition they don't do much, spending hours wrapped around a tree branch.
La Fortuna offers white-water rafting, canyoning, zip-lining, horse-riding and hot springs, in the shadow of the country's biggest active volcano, Volcan Arenal.
The main access point to Tortuguero National Park is some four hours away, in La Pavona. Included in the rate at Tortuga Lodge is one morning and one afternoon safari.
Our final destination is Puerto Viejo in the far south-east. It's a colourful, buzzy little town where Jamaicans settled some 100 years ago. They came to Costa Rica to build the railways - and never left.
It's ramshackle but with a growing number of chi-chi shops, bars and restaurants.
We stay just off the main drag at a delightful little place called Aguas Claras, handy for the beach.
'We've left the best until last,' I tell Joanna as we head for supper at a restaurant packed with locals. Puerto Viejo is a glorious fusion of Central American and Caribbean cultures - and reason enough to return to this gentle and engaging country.
First published in the Daily Mail - April 2020
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