A nice touch that Noah called me the day before my flight
Damian provided a great service to us and we had a thoroughly enjoyable holiday.
Samuel was diligent as ever and the flights for my aunt and uncle were perfect - thank you.
Really enjoyed holiday although hotel disappointing
Andrew provided a first class service
Ivor is my go-to guy for any travel arrangements. I look forward to calling him as soon as I have saved up for my next jaunt. Super customer service is standard
Another well managed booking, all ran smoothly. Holiday was fantastic. Galley Bay Antigua was luxurious.
BA plane two hours late taking off. One hour late returning. No apologies, not impressed with their customer care. Missed connection coming home.
Any problem always fixed quickly.
Very impressed with DialAFlight and keeping in touch up to a few days before travelling. Flights are also reasonable with options on payments.
Would not go anywhere else to book my flights. Calls always quickly answered and any problems dealt with swiftly. Thank you again Calvin for sorting very complicated flights with friends and also sorting a problem at the airport so brilliantly.
It was absolutely perfect. Could not have been better. Very grateful and thanks to Raphael and the DialAFlight team in Antigua - Sibel & Rodney. Such lovely people.
Neil...what an absolute legend! He really does know his stuff and so professional.
Very good suggested resort which exceeded expectations
The whole trip was superb. The flight and hotel were exactly what we were wanting and precisely as Dale promised.
Vinnie was super helpful as always
Everything worked like clockwork. Your local rep was excellent
Your service is outstanding and I will be using you again
Simple, easy professional. A pleasure to do business with.
Very pleased with the personal service you provide. I am impressed
Fabulous trip.
Great communication and advice as always
Good communication with 100% delivery
Edward Scudder was a pleasure to deal with and nothing was too much trouble for him to sort.
Great service as always
Brilliant as always
Always a pleasure to use your services
Very helpful. Always book long haul through Reid
Well done Hayley
Great service. I think DialAFlight is a fantastic company and I regularly recommend you to friends. Thank you particularly to Gino for answering a query on a Saturday evening.
The most dreaded words I know are 'closed for refurbishment'.
Whatever they apply to - a favourite hotel, restaurant or bar - they inevitably signify the end of something I love and the beginning of something I will loathe.
Professionally I crave sudden change - I'm in the news business. But personally I yearn for the opposite. I'm a creature of habit.
So for years I've regularly returned for a 'lads'' holiday with my three sons to the same Caribbean resort - Jumby Bay, a 300-acre private island with 40 hotel suites and 50 private homes off the coast of Antigua.
We stay in the same two intercon-necting suites, sit on the same stunning beach all morning, play afternoon cricket on the same 22ft stretch of sand, dine in one of the same delightful three restaurants - and I get mocked in the same merciless manner by my offspring before finally collapsing in the same gorgeously appointed bedroom.
It's been an utterly reliable, gloriously peaceful break from media frenzy.
But as I was booking my most recent trip, back came an email saying: 'New management: Complete Design Transformation'. Even worse, the refurb would be going on while we were there. Nightmare beckoned. We flew there full of fear and trepidation.
One of Jumby Bay's many beauties is that it lies a two-minute drive and five-minute ferry from Antigua's V.C. Bird International Airport. Within 40 minutes of landing, we were at the resort, sipping a rum punch.
There are no cars: every guest gets a bicycle instead. Guests at the private houses have golf buggies. There are no locked doors to suites: the island operates on trust.
I could trust the old 'Jumby Bay', run by Rosewood Resorts under the cultured eye of its brilliant former general manager, Andrew Hedley.
But could I trust the new 'Jumby Bay Island', now run by the Oetker Collection? That was the big question.
My first surprise was the food. It was always good, but this time it was exceptional, especially in the signature Estate House restaurant.
The head chef was trained by French genius Alain Ducasse and it shows. Trust me, you won't eat better than this anywhere in the Caribbean.
Breakfasts at the ocean view Pool Grille were as lean and healthy or as sinful as you desired. And I particularly enjoyed the new lunchtime beach shack barbecue that delivered delicious lobsters.
My second surprise was the general standard of service, everywhere in the resort. It was, astonishingly, even faster and more consistently reliable than before.
The Jumby staff, many of whom have been there many years, take great pride in their work and their enthusiasm for the renovations was infectious.
Once I viewed the extensive 'structural changes', I realised why… and my fears promptly converted to three cheers.
This refurb is more evolutionary than revolutionary, executed by acclaimed Brazilian designer Patricia Anastassiadis. Oetker has introduced a spanking new beachfront infinity pool, a fabulous addition. It has also performed substantial upgrades to the water sports centre and luxury spa.
And the old Veranda restaurant and lobby area has been ripped up and replaced by an elegant new Italian restaurant and bar.
But none of this has changed the 'feel' of the place.
Many big names find peace and solace here. I've seen everyone from Sir Paul McCartney to Mariah Carey and Will Smith strolling along the beach, and no-one bothers them.
Last year, Barcelona football super-stars Lionel Messi and Luis Suarez were both at Jumby the week before we arrived, causing my sons to nearly disown me for not booking us in at the same time.
'Dad,' raged my eldest, Spencer, 'have you any idea how many Insta likes I'd have got for a beach kick-about video with those two?'
More than he'd get for playing cricket with me, definitely.
You can be as energetic or lazy as you like on Jumby. There's a great gym, some excellent floodlit tennis courts, and you can cycle wherever you like.
Or, like me, you can just take a gigantic metaphorical chill pill and do almost nothing. And I feel enthused by the new owner's commitment to preserving the best of Jumby Past, and excited by their vision for Jumby Future.
If I were writing a news headline about it, it would be this: BREAKING NEWS: Jumby Bay's back – better than ever.
First published in the Daily Mail - January 2019
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