Your calls always answered within 5 rings.
It all went really well. I'll give feedback on the hotel so you can inform other clients of the pros and cons in more detail
Hannah has been amazing with her customer service throughout
A very reliable travel company. Wouldn't use anyone else now that I have discovered DialAFlight.
We were surprised by the resort fees, completely unaware that there would be extra charges of $36 per day!
Orlando Spragg always supports the client and provides an excellent service.
Glen did a great job!
This was a perfect holiday thanks to your attention to detail
No complaints about DialAFlight and all arrangements, especially the help on getting our room changed. However the hotel far very short of what we expected.
Many thanks to Curtis for arranging transport during our recent trip to Antigua. It made all the difference to our holiday.
Marshall Finnimore is the greatest
The only disappointment from DialAFlight was securing a room for late checkout, which was discussed. Albeit at the discretion of the hotel.
Not impressed with airport transfers with BO tours, drivers are maniacs.
Great service
Our Virgin Economy delight seats were very uncomfortable and too far back otherwise all good
More help or info with managing seat booking would be useful.
Excellent friendly service - always someone to talk to with no waiting time - brilliant
We were a bit frustrated by the flights, but not sure you could help. We couldn’t check in online or change our seats until we got to the gates. All went well at the resort and we had a lovely time.
Always gives us all we ask for. Highly recommend
Harvey put together a twin centre package for us in Antigua at short notice which was a perfect fit for our needs. This is the second time we have used DialAFlight and would definitely recommend them.
Food in Virgin business class not good.
Excellent service as usual from Sean Furnival.
Milo was incredibly helpful in researching all my requests and providing the information clearly for me to make my decisions, in a non pushy, professional manner. We therefore had a perfect trip
We had a fabulous holiday and just wanted to say One Big Thank you to Reggie for organising everything from our flight seats, to transfers to our special request for a specific room in our hotel.
Always happy to book with you.
Our travel to Antigua was stress free and well organised. Good old fashioned personal service. Thank you
We had a wonderful holiday. Reece got it just right. However, the first hotel, The Savannah Beach in Barbados was much inferior to the second, Galley Bay Resort, in Antigua, which was the right way round and as expected.
Always a first class service.
Orlando and his team are always excellent
Philip as always fantastic. Although there was a huge saving on our flights to Antigua flying Virgin I would be hesitant in travelling on Virgin again. Planes were old, service fair and food awful.
You did more than enough. All went as planned
The most dreaded words I know are 'closed for refurbishment'.
Whatever they apply to - a favourite hotel, restaurant or bar - they inevitably signify the end of something I love and the beginning of something I will loathe.
Professionally I crave sudden change - I'm in the news business. But personally I yearn for the opposite. I'm a creature of habit.
So for years I've regularly returned for a 'lads'' holiday with my three sons to the same Caribbean resort - Jumby Bay, a 300-acre private island with 40 hotel suites and 50 private homes off the coast of Antigua.
We stay in the same two intercon-necting suites, sit on the same stunning beach all morning, play afternoon cricket on the same 22ft stretch of sand, dine in one of the same delightful three restaurants - and I get mocked in the same merciless manner by my offspring before finally collapsing in the same gorgeously appointed bedroom.
It's been an utterly reliable, gloriously peaceful break from media frenzy.
But as I was booking my most recent trip, back came an email saying: 'New management: Complete Design Transformation'. Even worse, the refurb would be going on while we were there. Nightmare beckoned. We flew there full of fear and trepidation.
One of Jumby Bay's many beauties is that it lies a two-minute drive and five-minute ferry from Antigua's V.C. Bird International Airport. Within 40 minutes of landing, we were at the resort, sipping a rum punch.
There are no cars: every guest gets a bicycle instead. Guests at the private houses have golf buggies. There are no locked doors to suites: the island operates on trust.
I could trust the old 'Jumby Bay', run by Rosewood Resorts under the cultured eye of its brilliant former general manager, Andrew Hedley.
But could I trust the new 'Jumby Bay Island', now run by the Oetker Collection? That was the big question.
My first surprise was the food. It was always good, but this time it was exceptional, especially in the signature Estate House restaurant.
The head chef was trained by French genius Alain Ducasse and it shows. Trust me, you won't eat better than this anywhere in the Caribbean.
Breakfasts at the ocean view Pool Grille were as lean and healthy or as sinful as you desired. And I particularly enjoyed the new lunchtime beach shack barbecue that delivered delicious lobsters.
My second surprise was the general standard of service, everywhere in the resort. It was, astonishingly, even faster and more consistently reliable than before.
The Jumby staff, many of whom have been there many years, take great pride in their work and their enthusiasm for the renovations was infectious.
Once I viewed the extensive 'structural changes', I realised why… and my fears promptly converted to three cheers.
This refurb is more evolutionary than revolutionary, executed by acclaimed Brazilian designer Patricia Anastassiadis. Oetker has introduced a spanking new beachfront infinity pool, a fabulous addition. It has also performed substantial upgrades to the water sports centre and luxury spa.
And the old Veranda restaurant and lobby area has been ripped up and replaced by an elegant new Italian restaurant and bar.
But none of this has changed the 'feel' of the place.
Many big names find peace and solace here. I've seen everyone from Sir Paul McCartney to Mariah Carey and Will Smith strolling along the beach, and no-one bothers them.
Last year, Barcelona football super-stars Lionel Messi and Luis Suarez were both at Jumby the week before we arrived, causing my sons to nearly disown me for not booking us in at the same time.
'Dad,' raged my eldest, Spencer, 'have you any idea how many Insta likes I'd have got for a beach kick-about video with those two?'
More than he'd get for playing cricket with me, definitely.
You can be as energetic or lazy as you like on Jumby. There's a great gym, some excellent floodlit tennis courts, and you can cycle wherever you like.
Or, like me, you can just take a gigantic metaphorical chill pill and do almost nothing. And I feel enthused by the new owner's commitment to preserving the best of Jumby Past, and excited by their vision for Jumby Future.
If I were writing a news headline about it, it would be this: BREAKING NEWS: Jumby Bay's back – better than ever.
First published in the Daily Mail - January 2019
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