Your calls always answered within 5 rings.
China Airlines via Taipei were super! Excellent staff and service. Very, very good food and wines. The lobster dinner was excellent.
Not sure how often you use Korean Airlines but they were excellent! I travelled Business Class and it stood out as one of the best I have experienced.
Thank you so much - just keep up your good work
It's reassuring to know that you can speak to someone should you have a concern. That's so very important for me. The staff are friendly and knowledgeable.
Another trip excellently organised by Owen. Thanks
Logan was amazing. He rang me back when he said he would, he rang me before my holiday to see if I needed anything and also gave me a number to ring if I needed help, I would love him to get this positive feedback and tell him we had the best time
Everything went fine
Business class lounges OK in Heathrow but poor in Taipei and Sydney - China Airlines overall one of the worst airlines I have flown business class.
Listened to our requirements and sorted flights and an initial 4 days in Sydney leaving us to sort the time in Australia as requested.
I am very impressed with your service and will recommend you to anyone.
Whichever staff member I speak to is always polite and helpful especially when I had to change my flight due to a family bereavement.
Excellent service as always, everything went as planned. A trip of a lifetime that we will always remember. I have recommended DialAFlight to so many of my friends. They are friendly, professional and trustworthy. Thank you Marco for all your recommendations and help
We were delighted with our flights and seat choices. I always say that travelling with you is like someone holding my hand all the way. I feel reassured and know you are always at the end of a phone if I have a query. Huge thanks as always to Roger who is so helpful and kind.
Absolutely first class service as always,
Your service was absolutely fantastic. I cannot thank Maisie enough for her help. I will certainly be using you again .
Well organised. Had to be re-routed. Went without a hitch. I always book my flights here. Takes the worry out of long distance travel
Tell Heathrow Airport terminal 5 they need to improve their customer interaction.
Great support when my booking with Qatar was cancelled. I would definitely book again with DialAflight and also recommend China Southern as an airline.
Thank you to John Huff for keeping us updated on the flights, we really appreciate the help and courtesy.
Can’t fault Maisie - she worked hard and fast to find me a last minute flight to Australia. Went off faultlessly.
Nicky is always fantastic
Brilliant service from Gino and colleagues.. thanks so much
Always a pleasure dealing with Vinnie or Reid.
Thank you to Harry and the team for your excellent planning, help and advice. Everything went very smoothly and we thoroughly enjoyed our Australian adventure
Thank you Stevi for always being super responsive to our enquiries, especially as we were in Australia when the Middle East crisis started and had flown via Dubai. Our worries were dealt with quickly and with reassurance.
I would not fly Cathay Pacific again. But needs must this time and they got me to Sydney and home again. Next time I will be flying Emirates
I’ve used DialAFlight for many years and have never been disappointed with the quality of service. This year has been particularly taxing for them but my trip to Australia went without a hitch and although extra busy Stan and his colleagues always answered my questions, however trivial.
The cross over at LAX was very tight due to USA transit via immigration. At least 2 hours 30 minutes should be given.
Kitty is amazing
Great communication. Can always get a helpful human on the line.
Sydney is one of the best cities in the world to fly into. It always makes me smile. You see Sydney Harbour in all its radiance and prepare yourself for a beauty fest. In this perfect city, the sun shines, the water sparkles and superb sights abound. We were treating ourselves to five days there to celebrate my husband Jonathan's birthday, and had splashed out on the Park Hyatt Hotel, perfectly located for the historic Rocks district and busy Circular Quay, and boasting ravishing views of the pearly white Opera House. It was also handy for climbing the Harbour Bridge.
On the big day, clad in the special blue and grey bridge suits, having taken the required breathalyser test and signed the necessary forms, we joined the eager climbers aiming for a 360 degree view of the city. Not only was the climb brilliantly organised, but the views from the 440ft vantage point at the top were astounding. I'd booked Nomad in the Surry Hills for Jonathan's birthday dinner. Think old warehouse with lots of light, chic yet intimate. Also think glossy goat's cheese drizzled with truffle honey, juicy roast pork with cheese and sweet potato gratin, and feather-light doughnuts dipped in rosewater and cardamon custard.
The meal was outstanding. We ended the evening with champagne on our hotel balcony, humming Lou Reed's Perfect Day and drinking in the view of the shimmering Opera House. I wanted to book something extra special for my car-loving husband's birthday gift. So, the next day, a lovingly polished 1964 EH Holden Premier picked us up. Even at the Hyatt, where flash cars are common, this gleaming motor icon caused quite a stir.
We cruised around the boho Redfern district and were charmed by Bronte Beach. We sipped flat whites on a grassy knoll overlooking the rolling waves of Bondi Beach and lunched at Kitchen by Mike, a fab favourite with Sydneysiders.
A must-do is a trip to the Blue Mountains, so named due to the blue haze from sunlight interacting with eucalyptus oil particles in the air.
A two-hour drive from the city brings you to views that blow you away. There are hundreds of uncrowded lookout points, cascading waterfalls, steep ravines and rain forests. The area is steeped in Aboriginal history. We checked into the stylish Lilianfels Resort & Spa, a five-star hotel renowned for fabulous food and adjacent to the awesome rock formation called The Three Sisters.
Lilianfels is also next to Scenic World, with the world's steepest incline railway, a cableway to and from the rain forest floor, and the Scenic Skyway, a glass-bottomed cable car gliding between cliff tops across the stunningly rugged Jamison Valley. We'd been told nearby Leura village was flush with restaurants and coffee houses.
We strolled down the tree-lined main street, popping into quirky boutiques, and picnicked on Leura Bakehouse fresh-from-the-oven pies in the idyllic grounds of the renowned Everglades Gardens. And so to the highlight of our New South Wales adventure. The drive from the Blue Mountains to the Wolgan Valley was scenic and relatively short. We arrived at the One&Only Wolgan Valley Resort & Spa, where red sandstone rocks towering above this most tranquil of private valleys gleamed in the evening sun, kangaroos and wallabies grazed peacefully, and the beautiful, scattered resort cottages were barely visible. In ours, a double-sided cosy fireplace separated the lounge and bedroom, the shower had a glass star-gazing roof, and we had our own 25ft heated pool.
Mountain bikes are parked outside and hiking and horse riding are included, as are all meals. The dining experience, from breakfast to dinner, was superlative. The spacious spa is private and akin to pampering heaven. If you want some serious spoiling, fantastic bush walking and wildlife spotting, this is the place. The only downside? We booked three nights and wish we'd opted for six.
First published in the Mail on Sunday - September 2015
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements