Your calls always answered within 5 rings.
China Airlines via Taipei were super! Excellent staff and service. Very, very good food and wines. The lobster dinner was excellent.
Not sure how often you use Korean Airlines but they were excellent! I travelled Business Class and it stood out as one of the best I have experienced.
Thank you so much - just keep up your good work
It's reassuring to know that you can speak to someone should you have a concern. That's so very important for me. The staff are friendly and knowledgeable.
Another trip excellently organised by Owen. Thanks
Logan was amazing. He rang me back when he said he would, he rang me before my holiday to see if I needed anything and also gave me a number to ring if I needed help, I would love him to get this positive feedback and tell him we had the best time
Everything went fine
Business class lounges OK in Heathrow but poor in Taipei and Sydney - China Airlines overall one of the worst airlines I have flown business class.
Listened to our requirements and sorted flights and an initial 4 days in Sydney leaving us to sort the time in Australia as requested.
I am very impressed with your service and will recommend you to anyone.
Whichever staff member I speak to is always polite and helpful especially when I had to change my flight due to a family bereavement.
Excellent service as always, everything went as planned. A trip of a lifetime that we will always remember. I have recommended DialAFlight to so many of my friends. They are friendly, professional and trustworthy. Thank you Marco for all your recommendations and help
We were delighted with our flights and seat choices. I always say that travelling with you is like someone holding my hand all the way. I feel reassured and know you are always at the end of a phone if I have a query. Huge thanks as always to Roger who is so helpful and kind.
Absolutely first class service as always,
Your service was absolutely fantastic. I cannot thank Maisie enough for her help. I will certainly be using you again .
Well organised. Had to be re-routed. Went without a hitch. I always book my flights here. Takes the worry out of long distance travel
Tell Heathrow Airport terminal 5 they need to improve their customer interaction.
Great support when my booking with Qatar was cancelled. I would definitely book again with DialAflight and also recommend China Southern as an airline.
Thank you to John Huff for keeping us updated on the flights, we really appreciate the help and courtesy.
Can’t fault Maisie - she worked hard and fast to find me a last minute flight to Australia. Went off faultlessly.
Nicky is always fantastic
Brilliant service from Gino and colleagues.. thanks so much
Always a pleasure dealing with Vinnie or Reid.
Thank you to Harry and the team for your excellent planning, help and advice. Everything went very smoothly and we thoroughly enjoyed our Australian adventure
Thank you Stevi for always being super responsive to our enquiries, especially as we were in Australia when the Middle East crisis started and had flown via Dubai. Our worries were dealt with quickly and with reassurance.
I would not fly Cathay Pacific again. But needs must this time and they got me to Sydney and home again. Next time I will be flying Emirates
I’ve used DialAFlight for many years and have never been disappointed with the quality of service. This year has been particularly taxing for them but my trip to Australia went without a hitch and although extra busy Stan and his colleagues always answered my questions, however trivial.
The cross over at LAX was very tight due to USA transit via immigration. At least 2 hours 30 minutes should be given.
Kitty is amazing
Great communication. Can always get a helpful human on the line.
It's a sun-drenched morning at the East Perth Terminal and the Indian Pacific train gleams brightly beyond the cool shadows of the station. Two dozen stainless-steel carriages stretch along the boomerang-shaped platform.
Our coaches, dating from the late 1960s and early 1970s, were built in New South Wales by Commonwealth Engineering, which received a licence for the sleek, bullet-like design from Budd, a metal-fabricating company in Philadelphia.
I know this because John Brinkley, one of three train managers on the 1,860ft-long Indian Pacific (it travels from the Indian Ocean to the Pacific Ocean), is on hand to answer any questions. He also points guests towards their carriage for our 2,700-mile journey.
We are departing Perth on a Sunday at 11.55am, and are due to arrive in Sydney on Wednesday at 11.07am.
I'm travelling in gold class for two nights (sleeper cabins and a lounge with free drinks, plus free meals in a smart dining carriage) followed by a night in red (reclining seats and a cafe where you have to pay). There's also platinum class - comfortable cabins with double beds, a swanky dining carriage, and a free cocktail bar.
Brinkley tells me the train hit a camel on the way from Sydney to Perth a couple of days ago. 'There was damage to the loco - we had to repair an air pipe. We blow animal whistles and the horn, but it still happens. Kangaroos keep out of the way generally. Kangaroos are pretty smart.'
We roll out of Perth and into the parched countryside with gum trees, shrubs and orange-tinged soil. After dumping my bag in my cabin, I go to the gold-class lounge to meet my fellow travellers. Many are sitting in burgundy leather armchairs and banquettes drinking Crown lager and glasses of Australian wine, while conversations range from Chinese investment in Hunter Valley coal mines to the quality of the train's gin (deemed top-notch).
It's a jolly train. Meals are substantial: three courses, served in booths separated by frosted-glass partitions.
We stop at Kalgoorlie (population: 31,000) at 10.45pm. Coaches take us past darkened sights including a vast working mine; gold was discovered here in 1893. The town has a frontier feel. A guide points out a Woolworths that has the biggest takings in Australia (gold miners have plenty of cash to spend).
I sleep well, to the rhythm of the tracks, and wake to see copper-gold light illuminating wispy clouds above gum trees and dried-out river beds.By mid-morning, the Indian Pacific draws to a halt at Cook (population: four) and I spot a sign saying: 'If you're crook, come to Cook, Queen City of the Nullarbor.' Crook, of course, is slang for 'ill' in Australia, while the Nullarbor Plain is a region that boasts a wild and rugged landscape. A 297-mile section of track running through it is the world's longest straight stretch. Cook is an outpost of rundown buildings. However, it's a good place to stretch our legs.
Early next morning we pull into Adelaide, and passengers join coach tours of the South Australian city. We are taken to Mount Lofty, though it's shrouded in cloud. We see the Adelaide Oval, where there's a statue of cricket legend Sir Don Bradman.
Back at Adelaide Parklands Terminal I buy a battery-powered beer-bottle cooler that makes train sounds when lifted.
Now I have to switch to red class, towards the front of the train. It comprises 48 seats that look as though they belong in a plane's business-class, but filled with backpackers and retirees.
Our duty manager recommends the breakfasts that he personally cooks. 'I've had phone calls from Gordon Ramsay and Jamie Oliver saying, "I've heard about your breakfasts". I reply, "No, I can't come to work for you. I want the twenty bucks an hour Great Southern Rail is paying me".' Not far out of Adelaide, I glimpse my first and only kangaroos, far in the distance. I also spot an eagle high above.
That evening we reach Broken Hill, a lead and zinc mining town, and I make my way to the Palace Hotel. The venue featured in the 1994 film The Adventures Of Priscilla, Queen Of The Desert, about the unlikely subject of drag queens in the Outback.
I discover a reception area with bright murals, stuffed birds and cabinets displaying leopard-print high heels. On the wall is an advert for the Broken Heel Festival. Its motto? 'Life in the Outback is never a drag.' Back on the train, we clatter through the night and wake to see cows munching grass in the foothills of the Blue Mountains. I eat our carriage manager's Gordon Ramsay-quality breakfast and sit back as we snake into Sydney's Grand Central station. We're a mere 13 minutes late - not bad when you've just covered 2,700 miles.
First published in the Mail on Sunday - September 2016
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