Your calls always answered within 5 rings.
The hotels were beautiful and the recommendations from DialAFlight were faultless. Big shout out to Harry Clarke. Only disappointment was the view of a derelict building from the Banyan Tree in Kuala Lumpur rather than the Petronas Towers which the hotel prides itself on
Brandy is friendly and helpful whenever I call. When she was unavailable, Orlando stepped in to make sure my flight was OK and resolved a seating issue immediately.
Thank you Declan the whole holiday was excellent. It was the trip of a lifetime.
I was impressed with Jessie's quick responses to my queries and efficient arrangements
You have been most helpful and kind in times of urgent travel needs. We are very grateful to you and your team.
All went very smoothly, thank you.
Elliot was brilliant - not only organising our desired itinerary but following up making sure all details correct and changes to flights accommodated and coordinated.
Always had absolutely wonderful service from the friendly Des and his colleagues.
Always sorts us out with a good holiday
Harry was wonderful. We will definitely be coming back for more.
Billy has was excellent and planned a brilliant trip for us…
Efficient, helpful, friendly and professional personnel. Booking service straightforward. Communication was good
Had a fantastic time. Everything was perfect. From the the app check-ins to the choice of hotels. I recommended to my son who has also booked. I will now plan the next trip!
The Malaysian Immigration app was a nightmare. Everyone had problems with it so a heads up on it would be helpful
Keep up the great work.
Excellent communications with Joseph who not only helped with my itinerary but was in touch regularly to ensure the itinerary and details were correct.
A big thank you to Cody, great trip, great service as always
A very good service. Were there when I needed you regarding issues in Middle East.
Maybe would avoid Ramadan as hotel very busy but all in all lovely hotel and holiday
Lauren was extremely helpful throughout our DialAFlight experience.
Marvellous Hhliday. We REALLY appreciated you letting the Singapore Mandarin Oriental and Langkawi Pelangi hotel that it was a special 60th birthday for my wife. The Oriental provided us access to the Club lounge for duration - which was fantastic, and the Pelangi invited us to their lounge for free drinks and nibbles one evening. This made our holiday , even more special - thanks for your efforts.
Brilliant, just brilliant! Thank you!
Only problem we encoutered was at Shangri La Rasa in Penang where there is no longer a beach - it has been totally eroded in the last few months
Reece always does a fantastic job of arranging everything for our holiday trips in a very efficient way
Connie is such a pleasure to deal with. She is friendly, professional and efficient and shows care for her clients. I find her warm and approachable.
Some issues but, in general, the important arrangements went well.
Very pleased with our trip. Thanks
Always a pleasure to book through you. Joey even rang to say have a nice holiday the day before. Thank you for excellent service.
I wasn't aware we needed an electronic visa for Malaysia
This was our first time using DialAFlight and we were recommended to use Lloyd Stevens who was hugely helpful, attentive and we will be using him in the future.
Kuala Lumpur is often over-looked in favour of a stopover in a more high profile Asian metropolis such as Hong Kong, Singapore or Bangkok. But the Malaysian capital is a city on the up, packed with fascinating art and architecture, top shopping - and some of the best street food in Asia.
From the airport the air-conditioned, wi-fi-enabled KLIA Ekspres Train whisks you to the city centre for you to check in to your hotel. If you're not too jetlagged you can try the sensational street-food scene straightaway.
Strung with red lanterns, pedestrian-ised Jalan Alor is noisy and tremendous fun. Start with sweet-spicy, perfectly charred chicken wings from Wong Ah Wah, then work your way down the street, finishing with a red-hot bowl of curry mee at Alor Corner Curry Noodle, on the corner with Changkat Bukit Bintang. Every dish is incredibly cheap.
Next morning fuel up with a back-straightening cup of Malaysian kopi (coffee) and kaya (thickly sliced toast smeared with butter and coconut jam) from a stall at Imbi Market. Download taxi app Grab – Southeast Asia's answer to Uber – and book a cab to the Batu Caves, an incense-cloaked Hindu temple complex on the outskirts of town (free). You'll see its 140ft gold statue of Murugan, Hindu god of war, long before you arrive at the limestone caves, which house murals, shrines and families of macaques. Don't get too close – they'll steal your phone/food/anything shiny.
Authentic Indian cuisine
Indians are the third-largest ethnic group in Malaysia, behind Malays and Chinese, and while you'll find reasonably good Indian restaurants outside Batu, there are more authentic foodie offerings in Brickfields – KL's Little India. So cab back over to canteen-like Vishal Food & Catering, at 22, Jalan Scott, which serves southern Indian cuisine on banana leaves, and order chicken biryani or mutton varuval. Leave room for extra poppadoms.
Escape the afternoon heat at the air-conditioned Islamic Arts Museum Malaysia. It's set on a hillside and its numerous rooms are treasure troves, filled with 1,000-year-old gold-inscribed Korans, rare compendiums of astronomy and astrology, Mogul daggers with jade hilts, and enough diamonds, rubies and sapphires to sink a pirate ship.
Indonesian flavours
Imagine a cuisine that combines piquant Indonesian flavours with Chinese cooking techniques; that would be Peranakan, gastronomic legacy of Chinese migrants who settled in Java and on the Malay peninsula. Precious Old China, in Central Market, serves some of the best and is one of the town's most charming spots – full of crystal chandeliers, carved rosewood furniture and antiques.
Standout dishes include flaky pastry 'top hats' filled with prawns and shredded vegetables, 'devil curry'chicken and sago gula melaka – palm sugar tapioca.
Ten minutes away is Omakase + Appreciate, the first Malaysian entry to make it onto Asia's 50 Best Bars list, and the size of a shoebox. Order a rum, pineapple, orange and coconut cream Painkiller.
Varied cultural history
Next day explore some more - have a city overview from the 12-metre by 15-metre scale model at the City Gallery, snap a selfie in front of the I Love KL sign, then check out Merdeka Square, the old Royal Selangor cricket ground, the Sultan Abdul Samad Building, with its magical-looking Mogul turrets and domes; and gothic St Mary's Cathedral.
Malaysia's national dish is nasi lemak, coconut milk rice served with sambal, salad, peanuts and egg. You'll find fragrant plates of it for sale on every corner, or try the hipster version – nasi lemak pancakes – at Merchant's Lane, on a fern-filled terrace in the heart of Chinatown.
The neighbourhood is one of the oldest in the city, with garish Taoist temples, colonial-era architecture and souvenir stalls touting faux-silk pyjamas.
Nearby Central Market is the place for smart handicrafts such as batik cushion covers and beaded slippers.
You can't leave KL without visiting 88-storey Petronas Twin Towers - beat the queues by buying a ticket online and sunset's the best time to go.
Take a walk through KLCC Park (take a photo of the towers framed between palm trees) for an aperitif in the SkyBar at Traders Hotel. Happy hour here runs from 5pm to 9pm.
For dinner, move onwards and upwards to the 57th floor of Petronas Tower 3 and Marini's on 57, a low-lit Italian restaurant. Book a table by the window.
Where to stay? The whitewashed Hotel Majestic has a calm atmosphere, with a delightful afternoon tea – white jackets, curry puffs and mango jam – an orchid conservatory and a Charles Rennie Mackintosh-inspired spa.
First published in the Sunday Times - June 2019
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