Your calls always answered within 5 rings.
The hotels were beautiful and the recommendations from DialAFlight were faultless. Big shout out to Harry Clarke. Only disappointment was the view of a derelict building from the Banyan Tree in Kuala Lumpur rather than the Petronas Towers which the hotel prides itself on
Brandy is friendly and helpful whenever I call. When she was unavailable, Orlando stepped in to make sure my flight was OK and resolved a seating issue immediately.
Thank you Declan the whole holiday was excellent. It was the trip of a lifetime.
I was impressed with Jessie's quick responses to my queries and efficient arrangements
You have been most helpful and kind in times of urgent travel needs. We are very grateful to you and your team.
All went very smoothly, thank you.
Elliot was brilliant - not only organising our desired itinerary but following up making sure all details correct and changes to flights accommodated and coordinated.
Always had absolutely wonderful service from the friendly Des and his colleagues.
Always sorts us out with a good holiday
Harry was wonderful. We will definitely be coming back for more.
Billy has was excellent and planned a brilliant trip for us…
Efficient, helpful, friendly and professional personnel. Booking service straightforward. Communication was good
Had a fantastic time. Everything was perfect. From the the app check-ins to the choice of hotels. I recommended to my son who has also booked. I will now plan the next trip!
The Malaysian Immigration app was a nightmare. Everyone had problems with it so a heads up on it would be helpful
Keep up the great work.
Excellent communications with Joseph who not only helped with my itinerary but was in touch regularly to ensure the itinerary and details were correct.
A big thank you to Cody, great trip, great service as always
A very good service. Were there when I needed you regarding issues in Middle East.
Maybe would avoid Ramadan as hotel very busy but all in all lovely hotel and holiday
Lauren was extremely helpful throughout our DialAFlight experience.
Marvellous Hhliday. We REALLY appreciated you letting the Singapore Mandarin Oriental and Langkawi Pelangi hotel that it was a special 60th birthday for my wife. The Oriental provided us access to the Club lounge for duration - which was fantastic, and the Pelangi invited us to their lounge for free drinks and nibbles one evening. This made our holiday , even more special - thanks for your efforts.
Brilliant, just brilliant! Thank you!
Only problem we encoutered was at Shangri La Rasa in Penang where there is no longer a beach - it has been totally eroded in the last few months
Reece always does a fantastic job of arranging everything for our holiday trips in a very efficient way
Connie is such a pleasure to deal with. She is friendly, professional and efficient and shows care for her clients. I find her warm and approachable.
Some issues but, in general, the important arrangements went well.
Very pleased with our trip. Thanks
Always a pleasure to book through you. Joey even rang to say have a nice holiday the day before. Thank you for excellent service.
I wasn't aware we needed an electronic visa for Malaysia
This was our first time using DialAFlight and we were recommended to use Lloyd Stevens who was hugely helpful, attentive and we will be using him in the future.
When Pavarotti first went to Pangkor Laut, he arrived with 26 suitcases – 20 for his clothes and six for his food. He then declared it the most beautiful place he’d ever seen. 'It's enchanting, it's a paradise,’ he gushed. ‘I almost cried to see what beautiful things God had done.’
But I don't know what the Italian opera star was doing with all those clothes.
If he were alive today, he’d need only one case for shorts and T-shirts - and definitely no nibbles. Pangkor Laut Resort, set on its own little island, now has six high-end restaurants, all open to the balmy sea air.
Smart casual is required at the adults-only Fisherman’s Cove. Male diners underdressed are discreetly handed a sarong.
This tropical haven of beaches, rainforest and five-star pampering three miles off the west coast of Malaysia has also been a favourite of Michael Schumacher, Eric Cantona, Tony Blair and British actress Ruth Wilson (from the TV thriller The Affair). Bond girl Michelle Yeoh (Wai Lin in Tomorrow Never Dies) is a regular. And Joan Collins took her fifth and current husband, Percy Gibson, there on honeymoon.
However, you don’t need to be a celebrity to experience Pangkor Laut Resort's many delights.
From the airport at Malaysia's capital of Kuala Lumpur, Pangor Laut Resort can arrange for a car to take you to Marina Island Pangkor - the jetty near Teluk Batik from where boats to the island depart.
Even the transfer is a great sightseeing experience, with palm plantations, which have mostly replaced traditional rubber ones, as well as countless villages and their residents.
The 300-acre island is a short boat ride away - the first glimpse of it is little wooden villas perched on stilts above the ocean. These are individual luxury air-conditioned villas, connected by wooden walkways to the main resort, nestled between the beaches and gentle hills of the island’s north coast.
Below and all around you in your stilt villa is azure ocean; above is sun and sky. Each villa has a deck with sun loungers. Just five minutes of lying back - waves lapping beneath and the calls of tropical birds carried across by sea breezes - will melt your stresses into the sea.
If you're lucky, from your deck you might see eagles, hornbills, sea otters, turtles and other wildlife.
On a wildlife tour with resident expert Aris, expect to see fruit bats, monkeys (long-tailed macaques, which are very cheeky), wild boar, two types of snake - both non-lethal to humans - and very rare pangolins. These look a bit like anteaters and have been hunted to near-extinction by the Chinese and Vietnamese, who deep-fry the skin and eat it as crackers. Pangkor Laut Resort is working to start a pangolin breeding programme - one of its many eco-projects.
During my trek I was lucky enough to see a tiny paradise tree snake, a huge two-metre dragon-like monitor lizard and hollow crickets (known as skeleton cicadas).
Guests can enjoy yoga and tai chi sessions, fishing, snorkelling trips, golf, private cruises, gourmet picnics, kayaking, gym, jogging trails and cooking classes.
Treatments at the spa include one for men, the Bukit Gantang Warrior Treatment. It's far more relaxing than it sounds, and promises vitality, structural alignment and flexibility.
I had the two-and-a-half hour Campur Campur signature treatment, which began at the Bath House, where my feet were washed and the soles tapped with a wooden hammer. Then I was dressed in a sarong and guided through cold and hot pools and a Japanese washing hut before having my first massage, which also involved water, and was very refreshing.
The main massage, which lasted 105 minutes and took place in a dry spa room, was out of this world - the best I've ever had.
My masseuse, Putri, said the technique was unique to Pangkor Laut and that she and her colleagues had undergone special training. I thought I was very relaxed before I went in, but afterwards I was on a never-experienced-before level of chilled-out-ness.
The resort is a glorious feast for the senses – and a chance to be utterly pampered. No wonder Pavarotti sang its praises.
First published in the Mail Online - September 2016
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