Your calls always answered within 5 rings.
Great personal service.
DialAFlight always delivers a first class service and is always at the end of the phone whenever you need advice or help. I have recommended them on several occasions to friends and family. A big thank you to the team, especially Shelley
Always good with Darren
Always answered phone quickly. Excellent at reminders and links. Friendly and reassuring
The only thing was transfer from Orly to CDG on the way back - there is no transfer bus any more so you have to get the train/tube and change once - also the cases didn't go through all the way - you had to pick them up at Orly and then put them in again.
Always very prompt and professional service from Marshall Finnimore and his team at DialAFlight
Used DialAFlight for a few years now, never had a problem. We always do a group booking - all family members and longhaul. Ashley is always on the other end of the phone to advise no matter how big or small the enquiry.
The hotel was faultless - apart from a daily umbrella war as not all pairs of seats had an umbrella.
Always very helpful in finding what we need. Recommended you to many friends for both flights and holiday packages.
Everything worked out perfectly. Huge thanks go to Bobby for making all the arrangements and for his cheerful and efficient help throughout.
I recently had the pleasure of receiving excellent customer service from Andrew. His service was exceptional from start to finish. He listened attentively to my travel preferences and budget, providing expert recommendations tailored to my needs. The attention to detail, knowledge and professionalism made me feel confident and excited about my trip. I highly recommend Andrew and DialAFlight for anyone seeking personalised and top-notch travel assistance.
The team and their service was brilliant. On point and very helpful
Well done Cody
Great as always
Michelle Dooler is excellent
Orlando Spragg couldn’t be more helpful. We always recommend him to our friends .
Always there to help
All went like clockwork
Will definitely book with DialAFlight again
We've been booking with DialAFlight for over 10 years, specifically with Jenson but others alongside. They're always efficient, very friendly and knowledgeable. We'll continue to use them ongoing
Hope was very helpful much appreciated
All smooth and efficient.
Your service was impeccable as always. Lufthansa lost the luggage again! Hotel was a bit hit and miss.
Thanks for organising our flights. It has now been 21 years that you have been arranging our flights and resolved any issues to our complete satisfaction.
As always Kylie was attentive and helpful.
Have booked several holidays with Leah. Excellent service thank you. Recommended you to my friends
No problem, thanks
Excellent customer service from Seymour
Many a tropical paradise has snakes in the grass – figuratively, if not literally. Maybe there are jet-skis in the bay or biting insects.
You think you've found heaven – but there's a chance of disappointment.
However, The Datai is perfect. This five-star resort is set in lush rainforest on the north-west corner of the Malaysian island of Langkawi, an hour's flight from the capital, Kuala Lumpur.
An impressive place
There are a total of 121 rooms, suites and villas. The main building stands on a steep hill. Below lie the individual villas, hidden among trees that descend a quarter-mile to the beach.
The hotel has recently had an extensive renovation - but under the supervision of the same architect who worked on the original construction in 1993 to make sure the unique 'Datai DNA' was retained. So all the rooms and villas have been delightfully refreshed and there is a new nature centre to underpin the resort's focus on sustainability. And there's also a new health club right by the beach.
We are visiting this fine retreat for the second year running. Nothing is less than wonderful. At The Datai, every day seems better than the last.
What to expect
The weather, outside the rainy season, which starts in April, is hot but not humid; a breeze keeps the sun's effects in check. High season runs from Christmas to the end of March, then resumes in August.
The private beach is one of the most beautiful on Earth, and runs for a third of a mile below the loungers of the beach club, where we sip cocktails and savour seafood linguine for lunch.
There are four restaurants, in which 60 chefs produce a range of European, Malaysian and Thai food which is never less than delicious – and they also have a good children's menu. And there is the Lobby Lounge for light snacks.
Perhaps to celebrate a special occasion, or just if you feel like it, The Datai can also create a personalised candlelit dinner on the beach for you.
Penny, my wife, accuses me of committing genocide on the local prawn population – but my, they are superb, served with a range of spicy sauces that never get boring.
I pig out on scallops and octopus slices, served on a bed of celery puree with tamarind sauce, followed by lobster medallions and... well, I could go on endlessly.
Penny and I are the world's worst golfers, but play a couple of times a year. The Datai course must be one of the loveliest anywhere, with the sea almost lapping some of the greens. Others lie beneath a towering virgin mountain. I lose more balls than I can count by smiting them into the neighbouring rainforest – but recover plenty by wading into streams where other players have not bothered to retrieve them.
We swim a lot. We collect shells. One evening, we embark on a sunset cruise aboard the hotel's delightful replica Malay sailing vessel.
Penny's favourite active outing is our attempt to circle the bay while standing upright on a paddleboard.
Both of us decide this is pretty good going for a 70-plus-year-old. All around us, young things are falling off their boards. Not that I am any better. My giraffe-like frame cannot hold its balance for more than ten seconds.
Many of the guests are British, many of whom have been holidaying here for years. One-third of the hotel's business is repeat, which is always a good sign – and many of the 420 staff have worked at the resort for more than ten years.
Most visitors stay at least a week, and linger for as long as a month.
Penny strolls to the beach and has the thrill of seeing a big sea otter only a few yards distant, up a little creek. The butterflies are fabulous, too, and the hotel offers guided nature walks as part of its package.
A reason (or two) to return
Fantastic food, natural beauty, stylish simplicity and blissful comfort are the selling points of The Datai. The Malaysians are wonderfully friendly hosts and nothing is too much trouble.
I will not be popular with our fellow guests when we return next year – as we certainly will – for whispering The Datai secret. But we love the place, and it seems mean to keep it to ourselves.
I have stayed in few resorts where we have experienced such contentment, and that sensation is worth a king's ransom.
First published in the Mail Online - November 2018
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