Your calls always answered within 5 rings.
The hotels were beautiful and the recommendations from DialAFlight were faultless. Big shout out to Harry Clarke. Only disappointment was the view of a derelict building from the Banyan Tree in Kuala Lumpur rather than the Petronas Towers which the hotel prides itself on
Brandy is friendly and helpful whenever I call. When she was unavailable, Orlando stepped in to make sure my flight was OK and resolved a seating issue immediately.
Thank you Declan the whole holiday was excellent. It was the trip of a lifetime.
I was impressed with Jessie's quick responses to my queries and efficient arrangements
You have been most helpful and kind in times of urgent travel needs. We are very grateful to you and your team.
All went very smoothly, thank you.
Elliot was brilliant - not only organising our desired itinerary but following up making sure all details correct and changes to flights accommodated and coordinated.
Always had absolutely wonderful service from the friendly Des and his colleagues.
Always sorts us out with a good holiday
Harry was wonderful. We will definitely be coming back for more.
Billy has was excellent and planned a brilliant trip for us…
Efficient, helpful, friendly and professional personnel. Booking service straightforward. Communication was good
Had a fantastic time. Everything was perfect. From the the app check-ins to the choice of hotels. I recommended to my son who has also booked. I will now plan the next trip!
The Malaysian Immigration app was a nightmare. Everyone had problems with it so a heads up on it would be helpful
Keep up the great work.
Excellent communications with Joseph who not only helped with my itinerary but was in touch regularly to ensure the itinerary and details were correct.
A big thank you to Cody, great trip, great service as always
A very good service. Were there when I needed you regarding issues in Middle East.
Maybe would avoid Ramadan as hotel very busy but all in all lovely hotel and holiday
Lauren was extremely helpful throughout our DialAFlight experience.
Marvellous Hhliday. We REALLY appreciated you letting the Singapore Mandarin Oriental and Langkawi Pelangi hotel that it was a special 60th birthday for my wife. The Oriental provided us access to the Club lounge for duration - which was fantastic, and the Pelangi invited us to their lounge for free drinks and nibbles one evening. This made our holiday , even more special - thanks for your efforts.
Brilliant, just brilliant! Thank you!
Only problem we encoutered was at Shangri La Rasa in Penang where there is no longer a beach - it has been totally eroded in the last few months
Reece always does a fantastic job of arranging everything for our holiday trips in a very efficient way
Connie is such a pleasure to deal with. She is friendly, professional and efficient and shows care for her clients. I find her warm and approachable.
Some issues but, in general, the important arrangements went well.
Very pleased with our trip. Thanks
Always a pleasure to book through you. Joey even rang to say have a nice holiday the day before. Thank you for excellent service.
I wasn't aware we needed an electronic visa for Malaysia
This was our first time using DialAFlight and we were recommended to use Lloyd Stevens who was hugely helpful, attentive and we will be using him in the future.
Many a tropical paradise has snakes in the grass – figuratively, if not literally. Maybe there are jet-skis in the bay or biting insects.
You think you've found heaven – but there's a chance of disappointment.
However, The Datai is perfect. This five-star resort is set in lush rainforest on the north-west corner of the Malaysian island of Langkawi, an hour's flight from the capital, Kuala Lumpur.
An impressive place
There are a total of 121 rooms, suites and villas. The main building stands on a steep hill. Below lie the individual villas, hidden among trees that descend a quarter-mile to the beach.
The hotel has recently had an extensive renovation - but under the supervision of the same architect who worked on the original construction in 1993 to make sure the unique 'Datai DNA' was retained. So all the rooms and villas have been delightfully refreshed and there is a new nature centre to underpin the resort's focus on sustainability. And there's also a new health club right by the beach.
We are visiting this fine retreat for the second year running. Nothing is less than wonderful. At The Datai, every day seems better than the last.
What to expect
The weather, outside the rainy season, which starts in April, is hot but not humid; a breeze keeps the sun's effects in check. High season runs from Christmas to the end of March, then resumes in August.
The private beach is one of the most beautiful on Earth, and runs for a third of a mile below the loungers of the beach club, where we sip cocktails and savour seafood linguine for lunch.
There are four restaurants, in which 60 chefs produce a range of European, Malaysian and Thai food which is never less than delicious – and they also have a good children's menu. And there is the Lobby Lounge for light snacks.
Perhaps to celebrate a special occasion, or just if you feel like it, The Datai can also create a personalised candlelit dinner on the beach for you.
Penny, my wife, accuses me of committing genocide on the local prawn population – but my, they are superb, served with a range of spicy sauces that never get boring.
I pig out on scallops and octopus slices, served on a bed of celery puree with tamarind sauce, followed by lobster medallions and... well, I could go on endlessly.
Penny and I are the world's worst golfers, but play a couple of times a year. The Datai course must be one of the loveliest anywhere, with the sea almost lapping some of the greens. Others lie beneath a towering virgin mountain. I lose more balls than I can count by smiting them into the neighbouring rainforest – but recover plenty by wading into streams where other players have not bothered to retrieve them.
Blissful days
We swim a lot. We collect shells. One evening, we embark on a sunset cruise aboard the hotel's delightful replica Malay sailing vessel.
Penny's favourite active outing is our attempt to circle the bay while standing upright on a paddleboard.
Both of us decide this is pretty good going for a 70-plus-year-old. All around us, young things are falling off their boards. Not that I am any better. My giraffe-like frame cannot hold its balance for more than ten seconds.
Many of the guests are British, many of whom have been holidaying here for years. One-third of the hotel's business is repeat, which is always a good sign – and many of the 420 staff have worked at the resort for more than ten years.
Most visitors stay at least a week, and linger for as long as a month.
Penny strolls to the beach and has the thrill of seeing a big sea otter only a few yards distant, up a little creek. The butterflies are fabulous, too, and the hotel offers guided nature walks as part of its package.
A reason (or two) to return
Fantastic food, natural beauty, stylish simplicity and blissful comfort are the selling points of The Datai. The Malaysians are wonderfully friendly hosts and nothing is too much trouble.
I will not be popular with our fellow guests when we return next year – as we certainly will – for whispering The Datai secret. But we love the place, and it seems mean to keep it to ourselves.
I have stayed in few resorts where we have experienced such contentment, and that sensation is worth a king's ransom.
First published in the Mail Online - November 2018
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