Your calls always answered within 5 rings.
We were not expecting to have to pay for entertainment on a seven-hour flight on Fly Dubai, which offered very limited service in cramped conditions.
My only criticism is that the DAF team should have had better info about Singapore Airlines A380 business class seating, which is seriously awful and frankly a disgrace for the money.
We have been looked after by Kylie for over 25 years. Simple or complicated travel, she has always helped to craft our holidays beautifully
Jade Williams who planned our trip was amazing, friendly and very professional.
Everything worked to plan - lovely hotels and transfers excellent. Weather in Langkawi was disappointing but that’s nothing you could Influence!
Everything worked out perfectly for our twin centre trip to Malaysia, from flights, all transfers to resorts and airports. Holiday overall was great including both hotels. Would definitely go again. Thanks to all at DialAFlight.
Everything went smoothly, very impressed with Arthur's communication. It was our first time using your company but won't be the last.
Lee is always very quick to respond and very helpful.
Great trip and well done Ashley and Alex for all your help, would recommend and book again through DialAFlight.
Keely was brilliant - we had some issues with the flights which were not DialAFlight's fault and she was very helpful
Fantastic people to book with. You speak to an actual person and they don't mind you asking silly questions. Also much cheaper than going to travel agents. Great to deal with and will definitely use again.
Always responded promptly with any queries. Our holiday ran very smoothly with everything going to plan. Thank you.
Very impressed with the service and attentiveness from Marco and the team. We had a great trip with the reassurance of support if needed. Well done!
First Class Service as always - thanks Finn
Ross was brilliant in every way. We have already booked again with DialAFlight.
A good deal
Saf Patel - brilliant!
Been using Stuart for over 10 years and I would never change him! Great support, reliable, friendly and always an outstanding 12 out of 10 service!
Fantastic service! Always keeping me updated and fully informed. I felt that Amelia was on holiday with us, making sure that we had the best possible experience at all times! Thank you so much
The visa entry form on arrival at Singapore is lengthy and not easy to complete on a phone. Why not advise clients in advance of the need to complete AND that it has to be completed every time you enter the country?
Everything worked out well and it was nice to receive emails from DialAFlight just to confirm everything was on track
Really great holiday and Jonathan has been very helpful throughout
Great job Vinnie! A fantastic trip brilliantly organised by DialAFlight!
Robert organised everything for a special birthday present for my husband. I gave an idea of which hotels and places we'd like to visit and Robert came back with amazing itinerary and price. Kept up to date on every aspect even when away. Service and support is outstanding and highly recommend using DialAFlight.
Excellent, personalised service.
Fantastic recommendations on hotels and structure of flights. Really happy with our holiday and we will use you again.
As usual Stacey was fantastic. Another unforgettable holiday!
Everything worked like clockwork
You are the best - that’s why we keep coming back for all our holiday needs.
Overall our flights and holiday were excellent. The arrangements for transfers put into place by DialAFlight took place without a hitch and the drivers were professional. The only change I would have made was our hotel in Kuala Lumpur. The Ritz Carlton is very much in the business district of the city and consequently taxis were needed to visit the various places of interest. Whilst taxis are very inexpensive in KL the traffic is congested most of the time! However, an excellent holiday and we will be booking again with DialAFlight
My wooden villa stands on stilts, surrounded by towering trees that obscure the view to the ocean 200 yards away. At night, giant squirrels thud on to the shingle roof. By day, long-tailed macaques perch overhead, throwing jungle debris at each other. They are ever hopeful that I might leave my balcony door open.
'Macaques appreciate creature comforts,' warns my host, 'and wouldn't hesitate to raid your minibar and throw a party in your villa.'
I am on the Malaysian island of Langkawi, staying at The Datai, which just celebrated its 30th anniversary, having set the bar for luxury when it opened.
The 65-acre site lies deep within a rainforest and mangrove swamp that creep up to a crescent of caramel sand on the Andaman Sea, home to more than 250 bird and 500 butterfly species.
Like most guests, I barely venture beyond the hotel grounds, a pristine microcosm of an island that became a Unesco Global Geopark in 2007.
That Langkawi has not been overdeveloped is due in part to the legend of Mahsuri's Curse.
'In the late 1800s, a beautiful bride was wrongly accused of adultery by jealous villagers and put to death,' explains Irshad Mobarak, Datai's head naturalist, during a walk to a rockpool for an early-morning dip. 'With her dying breath she cursed the island for seven generations.'
Fearing the curse, people stayed away until it 'expired' in the mid-1980s - and then tourism took off.
Conservation of this environment is central to The Datai's philosophy, with initiatives covering land, sea and local community. So it is that one day I find myself with Dr Ravinder Kaur from Gaia, a social enterprise which has teamed up with The Datai for the protection of hornbills on the island. The birds - known as nature's gardeners for their habit of regurgitating seeds - are threatened by poachers and deforestation.
We spot a male and wait for him to visit his nesting partner, bringing her the choicest fruit he can find. She has enclosed herself in the hollow of a tree, but the cautious bird, having spotted our presence, does not want to reveal its location.
When I do see one it is by chance, over breakfast.
An oriental pied hornbill is making a flurry of trips to a keruing tree by the main pool. It starts a rush for cameras among guests - and opens up opportunities for the thieving macaques. A walk through the ten million-year-old rainforest with nature centre manager Dev Dass reveals more wonders.
Trying not to trip over roots in the shaded forest floor, I see tiny orchids and hardwoods rising over 100ft. Wedged in the cleft of one tree, a rare colugo - the only 'flying' primate - slumbers, his fur blending with the bark. 'Poachers hunt for critically endangered animals and cut down precious agar trees as the wood fetches £2,500 per kilo,' says Dev. 'We employ 35 security guards to protect our rainforest.'
It is midday now and I have an appointment to go kayaking in the mangroves. Through a narrow channel I paddle into another world - sun-dappled and still but for the insistent whirr of cicadas and the squawk and trill of birds. I glide and duck under branches. A collared kingfisher takes flight as a spectacled langur leaps through the canopy. Less cuddly are reticulated pythons, which also haunt the mangroves.
The next day, I feel the call of the ocean. I have the freshest catch - grouper, snapper, pomfret - for lunch at the Beach Club. As the tide ebbs, I watch tiny sand bubbler crabs set to work, creating their granular artworks, like a mantilla of lace. 'Heaven is under our feet as well as over our heads,' proclaimed American naturalist Henry David Thoreau. I would agree with that.
First published in the Mail on Sunday - February 2024
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