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Very pleased with our trip although BA were not great. On the way out I checked in 10 minutes after it opened and could not get two seats together. Checking in online they would not issue boarding passes and we had to get to the airport early. The food on the way back was terrible. Films on board were OK but the music choice was all cheapie covers - like some sort of massive cheapo compilation - bizarre. Confirmed my dislike of BA
All went exactly to plan no problems at all. Rebecca Wilkie was amazing
Our flights with Air France to Ottawa were fabulous. They were all on time even though there was a global "IT glitch" on Friday 19th July, the day we commenced our return journey. The DialAFlight app is handy, a one stop shop for everything you need. Stuart and Graham always available to answer any questions you might have. Would book with DialAFlight again.
The service from Troy was fantastic - he was so responsive and managed to juggle our three different itineraries without problems. He was always good humoured even when we rang him constantly with silly questions - he deserves a medal for patience.
Christian was superb. I've already recommended him and your company to friends and family. So happy I booked my flights with you.
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The service from Air Canada was appalling and you would do well not to recommend them to ANYONE .
Brilliant as always. 1st class info. All helps to make a long haul tolerable. Many thanks to Cody and team.
I would not recommend Air Canada as they cancelled our first flight and on our return put us on standby and split us all up even though we bought our seats together. They were very unhelpful
Hertz desk at Calgary was hopeless as insufficient cars and we had a long wait for cars. Hertz Granville street in Vancouver is in a really rough district so would not recommend drop off in this location
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Your service was recommended and I was very impressed with the service by Oli. Will be using you again. Thank you for all your help.
Everything went smoothly
Gary was very helpful with our Canada trip which included 4 destinations and 3 train journeys. He assisted us from the onset, providing useful information and suggestions on hotels for each stop and also was very helpful with the various flight options available. He was always on hand for any queries we had from the time of booking and up to our departure date. His knowledge and suggestions ensured our trip was thoroughly enjoyable.
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The return trip home was terrible but none of it was caused or contributed to by DialAFlight. In fact, you were very helpful on the emergency telephone. I recommend Roy, Ashley and Claire to everyone.
Contact, communication and arrangements were excellent
Excellent as always. I would strongly recommend DialAFlight to anyone
Fantastic service
Michael was brilliant - nothing too much trouble - he sorted everything hotels and connections
Not a criticism but please note July 1 is Canada Day so Niagara area is particularly busy. We checked out at 11am but weren’t picked up until 1:45 …pick up could have been earlier even if we spent longer at Toronto airport…which was a great airport in our opinion.
All the staff and especially Shelley go out of their way to organise great holidays. I have booked a few now with DialAFlight and will be booking more
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Just before I settle into one of the Datai's four-hour spa experiences inspired by the Malaysian ramuan tradition of holistic potions sourced from rainforest ingredients, my therapist, Eny, asks what I would rather listen to: music or the jungle.
I'm used to hearing a CD during a massage so I assume both would come out of a speaker, so opt for the latter – and am baffled when my ceremonial flower bath begins in silence. But the more I relax, the more I hear: the babbling of a brook that runs alongside; the strumming of cicadas; macaques calling to each other; humming dragonflies.
I'm sitting on the balcony of a simple wooden hut that's open to the warm island breeze on three sides and nestled in a dappled mangrove forest. I'm wrapped in a traditional hand-printed sarong and being sluiced with warm, floral-infused water.
I move to a warm plunge pool strewn with jasmine blossom, where I sip nectar from a fresh coconut and watch vividly-coloured butterflies fluttering around overhanging branches.
To stay at the Datai, on the Unesco island of Langkawi, is to reassess the meaning of luxury. The Datai was built from trees felled by elephants and is all but invisible above the trees, even from the sands of the tranquil bay it occupies – one of National Geographic's Top Ten beaches. It's in elegant harmony with its surroundings.
The Datai was created in 1993 by Australian architect Kerry Hill and has been recently refurbished to even more exacting standards.
My husband and I stayed in a beach villa with its own pool - and tireless butler, Oscar, who specialised in knowing what we required before we knew ourselves: from afternoon tea and pool inflatables to gin and tonics and a deck of cards for when the sun went down.
In touch with nature
The island's white-eyed leaf monkeys paraded along our fence every day. Stepping on to the sands in early morning, we watched the sleek heads of otters swim-ming past and the occasional eagle above.
As well as beach villas there are rainforest pool villas and a new five-bedroom 'Estate', featuring a games room, two pools and a private chef. The other 121 rooms, on a forest ridge, have sea views across to neighbouring Thailand.
A nature centre combines education section, research facility and general chill-out zone for those interested in the surrounding habitats.
Resident naturalist Irshad Mobarak and his team run guided walks around the 750-hectare site to show guests more than 200 species of birds, 49 types of mammal and 400-plus variations of brightly-winged butterflies.
For a better view of such a busy ecosystem, there's a wooden canopy walk winding through the forest. For a true aerial view, there's a cable car rising to 708-metres high Mount Machinchang.
I loved a mangrove safari by boat, skimming through tunnels of leafy branches and stopping to observe zany-hued fiddler crabs on the mudflats.
For dining, the Gulai House offers classic Malay curries, served family-style.
I recommend the fish and chicken cooked in brass tandoors. The open-air Pavilion restaurant sits on stilts with views across the forest and serves Thai food.
Moorish influences
Down the road from the Datai, Langkawi’s Four Seasons is known for its Ikan-Ikan restaurant, which offers a contemporary take on traditional dishes, including a tamarind-glazed red snapper and freshly-caught green lobster.
The building style here takes inspiration from Moroccan riads and Moorish gardens. Vast shallow pools reflect the blue of the sky, while brass pendant lights and outdoor showers bring the medina to the Malacca Straits.
It exudes a sort of souk chic, with ornamental infinity pools with gushing fountains and brass statues. The GeoSpa has relaxation platforms floating on decorative pools.
The beach villas are built right on the sand, their sunbathing platforms and floor-to-ceiling windows facing the sea. There's an inevitable opportunity for celebrity-spotting here – we saw a TV star of the 'national treasure' order arrive just as we were checking out.
For the fearless, water sports include the X-Jetblade, which recreates flying on a vertical jet of water - or more gently, the vast hammam-style marble baths are alone worth adding an extra day to your holiday.
Of course we had to leave eventually – but Oscar came to wave us off at the airport, saying: 'We don't say goodbye here. Only see you later.'
First published in The Times - April 2019
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