Your calls always answered within 5 rings.
Good service as always
Seat allocation on the plane was bad. In future I would pay a fee earlier to book seats. Also a mix up with rooms meant that certain members of the family could not eat breakfast with the rest in the same restaurant Overall it was a fantastic place and a great holiday
Everything went smoothly. Good human touch. Why go anywhere else?
Excellent service as always. Thank you
All ran smoothly thanks
Everything was good apart from the flight cancellation. Hotel very nice. Staff friendly.
Another great trip organised by the good people at DialAFlight. Can’t fault the service!
Excellent and most helpful
I always find DialAFlight very helpful and easy to deal with
Hotel Matabi ecellent for overnight and dead opposite the railway station. Very good advice to check in on receipt of tickets.
The outbound flight left an hour late and the inbound flight arrived an hour and a half late. The mobility assistance prior to departure was excellent. The assistance on return was a total shambles: 'Sorry mate, I finish at 8.00pm.' So I walked to Baggage Reclaim
Fraser was exceptionally helpful booking aisle seats both ways for me.
Callum did well for us, as always
Advance info about rental cars and Gibraltar would have enabled better pre-planning. Some of the hotels were severely lacking in basic services I.e. parking, a bar, room service. And as they were all 4star, some were 3 star at best.
As usual great service
Excellent as ever.
Excellent service from Jarvis as always. Great to have the check in call 24 hours before the trip
Excellent hotels in Rome and Germany but would not recommend Duca d'Este Hotel, Tivoli for single travellers. They prefer delegates to big conferences.
Ethan was extremely helpful. Planned everything perfectly and was easily available to speak to on the phone. A wonderful trip to the paradors of Spain!
Ian Newton is nothing short of a miracle worker. I regularly share his contact details with family and friends and was delighted to be able to use his professional knowledge and efficient services when I joined STM two years ago. Thank you DialAFlight!
Service is excellent but not very happy with the holiday location recommendation. The hotel was good but St Julian’s is very built up and it felt like a city break not a resort holiday
Tristan was great - as always - thank you so much
Always prompt and helpful replies to all queries. App extremely helpful while abroad, especially in flight check in procedures.
Every thing went perfectly!
Jeff is very helpful!
Colin Barlow did us proud yet again! Using him and this company for many years now and always excellent service!
Tristan and Jerry were great as usual in supporting and arranging our holiday plans with a last minute change.
Libby was super helpful and shared all the information I needed really promptly, thank you
Hotel in Florence was not as nice as Venice and Rome ..
Another great job by Ross
A hand-written card has been left on the table in our room. It urges us to 'pause, listen, smell, taste, feel and see' while staying at Singita Ebony Lodge in South Africa.
Whoever wrote the note could easily have added: learn.
Because for all the game drives, sumptuous late breakfasts, sundowners in the bush, brandies by the pool, massages in the spa, a safari is a crash-course in animal welfare, a tutorial into the workings of nature. At least it is in the Sabi Sands Reserve near the Mozambique border, where Singita covers 18,000 acres.
Even the daftest of questions from the back of the Jeep are taken seriously. My ignorance knows no bounds, but our guide, Andries, and his spotter companion, Martin, never make you feel a dunce.
And I pick up a few nuggets along the way: impalas are born with 90 per cent of their brains fully formed, giving them a sporting chance of surviving into adulthood; lions see in black and white (which must be infuriating for zebras); two-thirds of a termite mound is underground; giraffes have hearts the size of footballs; elephants flap their ears for ventilation.
BATTLE FOR SURVIVAL
But the most important thing I learn is that it's brutal out there. It may be a bewitching landscape as the sun rises and falls on the greatest show on earth – but it's also one big battle for survival.
You feel the tension everywhere, as the tails of the buffalo twirl furiously when danger lurks and a female elephant hurriedly scrunches through scrub. You see it as vultures perch on a branch ready to cash in on a kill.
The fear of death is omni-present. Survival of the fittest is not an evolutionary theory but a day-to-day reality, where one lapse in concentration, one misguided stop at a watering hole and you're finished.
I can see why honeymooners are drawn to safaris. A few days in the bush sets you up nicely for a partnership in marriage. The habits of males and females are often at odds, but they need to get on. You have to be patient, too - and it's so primal that passion is never far away.
Singita's story began in 1925 when James Baines bought land in what would later become the Sabi Sands Reserve. It started as a hunting opportunity, but today it's all about protecting the bush. His grandson, Luke Baines, now runs lodges and camps across five African countries and is regarded as one of the great protectors of the wild.
He's also practical. Realising that the reason poachers kill animals is to make money, he encouraged them to become gamekeepers instead, and it seems to have worked. Most of his 120 or so scouts are former poachers.
'If they started protecting the animals rather than killing them, then tourism would flourish and they could have jobs for the long term,' says Luke. 'The success has been remarkable.'
Certainly, his lodges are remarkable. Singita Ebony Lodge and nearby Singita Boulders have just been refurbished and must be two of the most stylish and yet authentic safari lodges in the world.
With their soaring thatched roofs held aloft by a combination of trees and wooden posts, the main lobby, bar and restaurant areas look out over a river and mile upon mile of bush beyond, as do almost all 12 suites in each lodge.
OUT OF AFRICA
You get your own little pool, four-poster bed, outside shower, freestanding bath, a watercolour paint palette, fabulous food and drink (it's all inclusive so you don't have to sign for anything) and a licence to imagine you're Robert Redford and Meryl Streep on the set of Out Of Africa.
On our first 6am game drive we come across a pride of 12 lions lounging by a watering hole occupied by a hippo.
Andries assures us that the lions are not hungry – which is comforting because by the time he turns off the engine we are a mere 10 yards from them. Occasionally one of the lions stands up and looks at us intently before flopping back down on the baked ground much in the same way as a dog might spread itself out by the fire at home.
We get up close and personal with rhinos, elephants, giraffes, hyenas, water hogs, antelope, eagles – and closer than I could ever have imagined to a leopard.
But not just any leopard. Andries remembers Nhlhbankunzi - as she has been named - as a cub and now she's a mother herself, out looking for food for her charge. She's regal and ravishing in equal measure, treating the rough terrain like a catwalk, moving elegantly, seductively.
They say nothing prepares you for the moment you see your first lion or leopard in the wild – and they're right.
First published in February 2017
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