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Our flights were on time, smooth, and comfortable, although we are getting a bit too old to travel long-distance! We very much appreciated the texts and emails reminding us to check in and telling us which departure gate to go to. We felt cared for and valued - thank you.
Thank you so much DialAFlight. You've been fantastic as always.
Amazing service as per usual
BA shocking flight. Have complained. Gave me wrong seats even though I had booked. Flight overbooked, food dreadful on way out but better coming back to UK. Will never travel BA again. Lots of complaints.
Great to know we had a name to talk to if something happened. Very reassuring
Kylie Budinger invaluably alerted me to the fact that BA had cancelled my flight. And managed to get me back on Lufthansa, which in every respect, including the all important legroom, turned out to be far better than British Airways. I would have been very stuck if I had booked only online.
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Connection on outward journey a bit hairy,
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Just as well I emailed before my flight and was given my seat number because when checking in the airline decided to change it. So a very big thank you to Les .
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I couldn't ask for anything else. Donovan and his team were simply awesome
Great help at the airports
Not sure what happened to the car hire. We were going to be given a pretty small Toyota when I thought I’d booked a larger one. They were gracious and upgraded us to a mini SUV - which we definitely needed!
Gavin put together an amazing holiday for us, we will definitely be booking with him again.
Fast and accurate.
A log fire is casting soft shadows across cocktail hour and I can hear the chink-chunk of my sons playing a gentlemanly game of billiards. Next door, an elegant dining room is being laid by candlelight, just for the four of us.
Later, in the library, there'll be time to dip into The Southern African Household Guide, which is like Mrs Beeton but with added emergency bush medicine.
Staying at Mantis Founders Lodge, an hour-and-a-half from Gqeberha (formerly Port Elizabeth) on South Africa's Eastern Cape, is like being in the country house of grand but kindly relatives, not least because this was, until recently, a private home. Built in the 1940s for the godfather of South African conservation, Adrian Gardiner, it's now a seven-suite hotel with rhinos at the end of the garden.
The library was originally Mr Gardiner's office, where he created the pioneering private game reserve Shamwari (beloved of Brad Pitt and King Charles).
He doesn't live here any more but still phones at 8pm most nights to ask after his guests. Founders is about as personal as a safari gets.
Bump down a track for a few minutes and you'll find the private railway carriage in which earlier generations of Gardiners once criss-crossed southern Africa. The glorious exterior livery has been flawlessly restored while inside there's enough burnished brass and velvet drapes to keep the Dowager Countess of Grantham happy.
Before we move into the main Lodge, (it's ours for one night), with dinner by chef Lloyd and served on the deck by butler Bongiwe, Ranger Sikhumbuzo has got a fire blazing and around us and the sound of animals is turned up to the max.
Founders is how Mr Gardiner continued to build sustainable tourism after his Shamwari years - rewilding exhausted farmland, reintroducing the Big Five - rhinos, elephants, lions, leopards and buffalo - and the smaller creatures with which they cohabit: the red-billed oxpeckers that pick out their ticks, for instance, as well as dung beetles to fertilise the orange earth.
His ambitious eco-project is the antithesis of a 'Ferrari Safari' - ticking off animals at high speed. At Founders you can watch a pride of lionesses take down a warthog or a dozen orange-eyed hippos singing in their mud bath.
But you'll stop for the marigold flash of a Cape Daisy, too, the distant flap of a martial eagle's wings or to inhale the super-stink of a patrolling hyena. It's such an intimate place that only the leopards prove more elusive than the sight of other tourists.
Founders is also an outpost of Bear Grylls's empire, offering a survival masterclass for young guests. Parents are supposed to disappear but, like the nosy giraffe watching on, my husband and I, and our eldest son, 16, were far too interested in what our 12-year-old was doing.
Stuck in the South African bush?
Lash up a shelter with rope made from the bark of an acacia tree.
Later we use some of the acacia bark rope to make bracelets, with happy memories woven in.
We return to Gqeberha, a historic, sunny city that is well served by short flights from Johannesburg an hour-and-a-half away.
Here you can book-end your safari with whale and penguin watching, surfing and sailing out of the Lodge's sister hotel Mantis No 5. It's a white and blue Miami-lookalike just 100 metres from Gqeberha's Indian Ocean beach. No 5 has one of the city's best restaurants, The Jazz Room, a private cinema modelled on the one in Clarence House and 200 pieces of art, many from Mr Gardiner's collection.
But amid the city's urban cool we have only to glance at our bracelets to feel the tug of the immersive natural world of Founders - and what a privilege it has been to experience it.
First published in the Mail on Sunday - February 2024
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