Your calls always answered within 5 rings.
Riad Esprit du Maroc was impossible to find even for our local bag carrier. Where we should have gone was next to a taxi rank and walkable restaurants. Hivenage boasted a roof top bar which was closed due to building work. Luckily Nobu opposite has a terrific bar and view of the city.
Thank you for arranging a great trip. DialAFlight is the best!
Usual 5 star service
Les knows the standard of accommodation we are after and delivers each time. We are reassured that if anything goes wrong DialAFlight are there for us. A big thank you to him and the team.
The transfer from the airport to the hotel is quite difficult to find which makes the arrival stressful.
Friendly and helpful service especially from Dennis
Nicholas Brew, as always, helped organise the trip terrifically and I have recommended DialAFlight to a number of friends already. Our trip was fantastic!
Big thanks to Darryl
Awful taxi company
Excellent service from Dylan yet again. He found the perfect hotel and made all the arrangements leaving us to enjoy our trip.
For visitors going to Marrakech and staying in a Riad in the Medina it may be worth advising them to find one near the city walls or near a vehicle access road. There are many Riads which are unaccessible by vehicle.
Gino and his team delivered perfectly on every front. They even completed some transfer tasks whilst we were away regarding our homeward journey and achieved everything we’d hoped for. It’s 10/10 from us!
The pick up drivers need to display company name if not using company vehicle. Also they need to know pick up is the small pharmacy near the riad Jozanne not the big pharmacy.
Am a regular user and always receive fast and professional service
Great service. Everything was in place and what I wanted
Fantastic holiday and good resort
Excellent service as always from Amelia and the team
The two hotels were rather disappointing - and I would not recommend to other clients.
Thank you Helen and team. You were stars as always. We cannot wait to book with you again.
Kylie Budinger is fantastic - responsive and helpful
Good of Joe to message me whilst we were on our trip to make sure everything was OK.
Our time away was exactly what I was looking for. Thank you.
Very good. Have used this company several times - slick, efficient, listen to any comments, get good seats, speedy check in even for EasyJet flights, when BA flights went wrong due to Heathrow closure. Dealt with refund by the end of the day, advised on how to claim further expenses - very good back up all round. Even informed me of Heathrow closure before BA - they rang me by 6.30am having been in the office since 4.00am helping passengers like me,
Katie Wallis looks after us so well - thank you. It was all very easy, we had the front row seats and were notified of flight time changes very promptly. Looking forward to our next trip…
Two of the 6 hotels did not have heated swimming pools as requested..
Thank you for excellent service. However I will take Vernon's advice and fly business class next time!
I never use anyone other than DialAFlight. I have used you for years and will continue to recommend you to family and friends.
Have passed your details to friends
Very happy with our holiday and how it was organised for us.
Great break
At just after 11pm on September 8 last year, the High Atlas Mountains of Morocco were struck by an earthquake measuring 6.8 on the Richter scale - the strongest to hit the North African kingdom in 120 years.
Nearly 3,000 people died, 19,000 homes were destroyed and 60,000 suffered significant damage. The worst effects were in mountain villages, but buildings were even felled 45 miles away in Marrakech.
Also badly affected was the Kasbah Tamadot, Sir Richard Branson's boutique hotel in the foothills of the High Atlas.
'I've seen pretty much everything - hurricanes, fires, earthquakes, diseases, you name it,' says Sir Richard. 'My approach is that the next day I get out a big sheet of paper and plan out how we can come back better and stronger than before. As long as you think positive, you can put these things behind you.'
And so it has proved when I arrive for the official reopening of this former Berber fortress, dating to the early 20th century.
The Virgin boss, who is now 74, purchased Tamadot in 1998 on the instructions of his formidable mother, Eve, who fell in love with the place when her son was on one of his ballooning adventures in Morocco. 'She would have disowned me if I'd said no,' he says.
Perched on a promontory less than an hour's drive from Marrakech, the decor takes its inspiration from the Berber people - nomads who came in from the Sahara and ruled here before the Arab conquest.
At 4,330ft above sea level it sits at a similar height to the summit of Ben Nevis, so hardly nosebleed territory. But the air is thin and clean and the temperature a few degrees lower than in Marrakech - a blessing in high summer.
Keeping up with Sir Richard is no easy task. As he marches through the Kasbah at a military pace, we are left trailing in his wake. By the time you reach him at one location, he's already yomping off to the next. The main fortress is a series of interconnected castellated towers, built around a square, open courtyard.
There are rounded Islamic arches, elegant water features and a roof terrace for those who wish to dine al fresco.
To the rear are expansive grounds with an infinity pool, two restaurants and plenty of nooks and crannies.
There are secluded Berber 'tents' with sun terraces looking down into a steep river valley, and six traditional riads with three bedrooms, private pool and roof terrace.
I'm billeted in one of the tents, which are considerably more sumptuous and certainly more solid than anything the Berbers could have imagined. It's a driver and full nine-iron distance from the main reception, so nicely tucked away.
The riads and impressive high-ceilinged Asayss restaurant (formerly a cowshed) have been added since the earthquake. Only the library was irreparable, and that has been converted into an arched internal courtyard with reflection pool.
Sir Richard invites a group of us to join him on a bike ride - but I peel off and take a more sedate mountain walk with a guide, Abdul. We meet up at Imlil, a town comprising 12 Berber villages about 20 minutes' drive up from Tamadot.
Looking down into the valley from 6,500ft, the effects of the earthquake are still clearly visible. There are obvious gaps where houses once were. 'Only about 60 houses were destroyed here but almost all suffered cracks,' Abdul says. 'We are just about getting back to normal.'
Imlil is the base for hikers, mountain bikers and climbers. From here we can see the upper slopes of Mount Toubkal, at 13,670ft, the highest peak in North Africa. If you have three days to spare and some climbing experience, Abdul will guide you to the top.
Sir Richard has, of course, scaled it. After all, he has looked down on Everest from a hot-air balloon, plumbed the deep ocean trenches and travelled by rocket to the edge of space.
But Tamadot is his passion project, and Eve Branson, who died from Covid-19 complications during the pandemic, adored this place. Her influence is plain to see still today - she set up local schools to teach English and crafts such as weaving and embroidery, providing skills and employment.
Tamadot is not cheap, and there isn't a lot to do outside if you aren't the hiking or biking type. But two or three nights of pampered luxury within a broader holiday taking in Marrakech and perhaps Essaouira, three hours away on the coast, would be a proper treat.
Sir Richard was one of the first to arrive after the earthquake, providing tents, food, water and other aid to the affected villages.
'I think of this community as family,' he says. It shows - and his mother would be delighted.
First published in the Mail on Sunday - November 2024
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