Your calls always answered within 5 rings.
All worked brilliantly - even managed to download my boarding pass.
I was surprised that the outgoing plane was not the Dreamliner but a Boeing 300. The delay of almost 3 hours on the return flight from Nairobi was irritating but not your fault.
Kenya Airways entertainment system a joke. Boarding in Nairobi chaotic as not regulated properly unlike BA so will factor this in who I fly with on my next trip!
Zoe could not have been more helpful with all our queries. We always recommend her to our friends
Everything went to plan
Callum was very professional and helpful
You got me to Mombasa so efficiently. I got to spend a week in ICU with my sister. She may not make it home but thank you from the bottom of my heart.
Trying to follow up on lost luggage and compensation from Egypt Air - any ideas?
Our outward flight was delayed due to high wind, however we were rushed onto the connecting flight by EgyptAir. Unfortunately our bags did not accompany us and due to the slowness or possibly incompetence of G4S we did not get them until nearly the end of our trip - 11 days later. We shall be taking this up with EgyptAir and G4S.
It would have been better for me to have booked an extra night at my hotel in Malindi rather than return to the UK via Paris. Luckily I was using the special assistance service at the airports which made transfers a lot easier
Air Kenya had a problem with their website but when I contacted Jeff he fixed everything for us in 30 mins and we were in the bush. Fantastic service as always.
I think DialAFlight is doing a good job under the circumstances. I really wanted to change end dates but KLM 'full bookings'made it impossibly expensive due to 'full bookings'. Neither the short flight nor the long flight were fully booked.
Thank you for your good customer care and service
All went smoothly and on time. Now looking forward to upcoming next trip
The only issue, out of your control, was my husband was not allowed as my guest in the BA lounge at NBO. Had to pay. I was told he would be allowed. A minor issue
Pete is always brilliant
Only downside of the trip was BA. Punctual smooth flights but on board was very poor; they offered us roast chicken for breakfast and quickly ran out of fruit. DialAFlight support was great.
We’ll do it again.
Fantastic holiday only gripe is there was no transfer from hotel to airport arranged on way back
I would like to thank Gary Patel for arranging another fantastic trip.
Zoe was excellent. Available and ready to help at every step even when I needed to reschedule my flight dates.
Excellent as ever. Thank you Billy!
Thank you so much DialAFlight. You've been fantastic as always.
Another fabulous safari organised by Stacey. She truly is an expert. If you ever want a high end luxury safari to Africa, definitely give her a call. Thanks again!
Kept me informed about changes
Thanks to Shelley, as ever!
A big thank you to Nicky Degun for making our holiday a great experience. Need more people like her in this world we live in.
Always good service
Air France flight Paris to Nairobi was changed to Portuguese’ charter flight which was an old plane with poor facilities
I was surprised that we made a stop in the DRC en route from Nairobi to Ndola. I would want to avoid that on a future trip but it wasn’t a problem on this occasion. Loved the App for doing check in and being able to see all flights in one place. Many thanks for all of your help. Will definitely use DialAFlight again.
When his daughter stepped on to a plane to Kenya and waved goodbye, the King was too British to tell her he was dying.
The film The Crown takes us back to 1952, when 25-year-old Princess Elizabeth was asked to carry out a Commonwealth tour with Prince Philip for the ailing George VI. She escaped Buckingham Palace for Treetops, a rustic treehouse in the Aberdare forest of Kenya.
Her stay had its dramas, with wild animals sometimes on the rampage below her room and the Princess filmed it, agape at waterbuck goring a rival to death and rhino charging each other.
When Elizabeth was told it was time to come in for tea, she asked to take it on the balcony, saying: 'I don't want to miss one moment of this.' The next morning, she said she'd had such a good time in Kenya that she couldn't wait for her father to visit. In The Crown, she is seen writing a letter to the King requesting that she and Philip live in Cyprus like a normal husband and wife. Then Palace aides track her down to her remote location to tell her that the King has died and that she was now Queen.
Personally I'd have stayed in the tree-house and pulled up the ladder with me.
I set out in the couple's footsteps. Kenya's safari parks still bring British visitors the same blast of friendliness and fresh air, and floating above the green Aberdare, Treetops still looks like a giant bird hide on stilts.
The original shack was commissioned by war hero Eric Walker, who had it built to satisfy his aristocratic wife's desire to have a treehouse like Peter Pan's hideout.
The original treehouse was burned down during the Mau Mau crisis in1954 and the present version has showers and a ramp. But it is very much a tree-house; my gin rested on a giant twig thrusting through the bar's polished wooden floor.
It floats above a watering hole - directly below my room. As the sun dropped, I was unpacking when I saw grey shapes just a few feet below. Dozens of elephants were in a row, drinking. The mums were hiding a baby elephant so small it could probably ride in my car.
As I ran downstairs to get even closer, I passed a huge skull. An elderly regular who died last year, said a guide - it's not impossible he was one of the youngsters putting on a show for the Queen all those years ago.
'When he died the other elephants came to mourn,' the guide said.
'Elephants always do. If they're his relatives, they stand facing away from him, their backs just touching him. For half an hour they stand in silence, then they leave.'
We saw buffalo, warthogs, giant forest hogs and colobus monkeys. The baboons, I suspect, were barred from the animals' pub, so they broke in through the fence.
Amos Ndegwa, 64, is a seasoned Treetops guide, carrying a 100-year-old Winchester rifle that guarded the Queen in 1952. He took us up hills with runways of bare red earth from the top to the bottom. 'The elephants make the tracks,' said Amos. 'They like to sit on their backside and slide down for fun.'
After Treetops, we headed south to Nairobi. At the five-star Sarova Stanley hotel, there's a photo of the Queen and Philip's lunch there with the white-glove set.
The Stanley is named after the man who tracked down explorer Dr Livingstone. Ernest Hemingway sat where I sat in the Stanley's Thorn Tree cafe, writing The Snows Of Kilimanjaro. 'I never knew of a morning in Africa when I woke up that I was not happy,' he also wrote.
I spent Sunday at Ngong racecourse, where Princess Anne once came to watch the turf fly. Princess Margaret was another Royal to visit this area and she headed for the anything-goes Kenyan coastal town of Mombasa.
I did too and stayed at the Serena Beach hotel, with its fabulous lobby where Moorish chandeliers refract the sun under a sweeping 25ft ceiling. On the beach, blue lizards sunbathed.
We dined in the Jahazi Grill, listening to the night animals. The following day I walked along the beach to watch seabirds and enjoy a drink in the Moonshine bar. I had a daiquiri served in a pineapple. The Dawa (the Swahili word for medicine) featured local honey with vodka.
On my last day I woke to the dawn chorus. It starts in the haze with birds, then other animals join in until it's a wall of sound. I was right back in the animal kingdom.
First published in the Mail Online - October 2018
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