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Highest satisfaction rating of any UK travel company. 98% of 5776 reviews say 'EXCELLENT'
Highest satisfaction rating of any UK travel company. 98% of 5776 reviews say 'EXCELLENT'
Helpful sorting out during BA strike
All went very smoothly and we had a lovely holiday. When we compared what our fellow travellers had arranged we thought we had the best package including sensible free days which others did not have.
I was caught up in the chaos of BA with my flight cancelled. Your colleagues were great in trying to re-book with BA but then turning to other airlines.
Jerry is a top guy who has been arranging our holidays over many years. We have never been disappointed. I have recommended him to many of our family and friends.
Best service I've ever received from any company. Will definitely recommend and I will definitely use you again.
Everything went smoothly, all queries answered promptly, excellent service
Our service from DialAFlight was First Class, and we were pleased with the AirTransat flight service to Canada
We were kept informed of our flights all throughout and offered competitive pricing from your staff who knew what they were talking about
The Four Seasons in Vancouver was lovely even though it had had some bad reviews on trip adviser as it's closing down. The service was amazing even if décor was dated. I personally loved it.
Been using DialAFlight for about 10 years, and mostly speak to the same adviser Sophie who always provides a great customer service. She and her team are very friendly and thorough and it's lovely that they call the week before we fly wishing us a happy holiday.
All good, excellent communication
Thank you Greg for all your help and expertise
Very efficient as always .. have recommended you to my friends.
A big thank you to Anton who did an excellent job sorting out our holiday schedule.
I suggest that you think very carefully about recommending Air Transat to your clients or, at the very least, you should be giving a 'health warning'! It maybe cheap but 9+ hours in that environment is pretty tough.
Donovan was brilliant
Great service, helpful and friendly staff. Thanks very much.
101% as usual.
Gavin is always 100% reliable!
Excellent service and staff. First class service for first class travel
Stan is brilliant and I have recommended him to numerous friends already
Everything went smoothly - but BA Business Class was disappointing.
DialAFlight has been amazing. So communicative, responsive and thorough. We couldn’t have planned our trip without them and especially Duncan our travel adviser.
Inform clients of timeline for releasing tickets. More clarity needed.
Zayne got me a great deal on my flight without pushing for a sale. Tried other websites but they couldn’t beat the prices. Itinerary was sent through straight away and they messaged a few days later to make sure everything was OK. Would definitely use them again
Carter (as always) was great in arranging our holiday. My only comment is that, compared to our other hotels, the hotel in Montreal (Versailles) was small and had no lift or bar. The room was tiny, almost "pokey". I cannot understand how they are four-star labelled! This was our only disappointment.
As always we have been well looked after by Reid
Well looked after in all aspects of our trip.
The best holiday we could have wished for - thanks Hudson and the team.
Heathrow service was very poor. I was told to go to terminal 2 and upon reaching terminal 2 was told I should be in terminal 3. If I was not able to walk then it would be a problem. The other thing was Rouge air Canada did not have movie monitor, one has to download the air Canada app before flight which I was not aware of. So it would be good to tell your customers about this.
Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.
Airport Lounges fr £25
Once you’re through security leave the crowds, kids and chaos behind you with a visit to one of our comfortable airport lounges.
All offer complimentary food, drinks, wifi and newspapers with some also including Fastrack through security. Prices from £25.
Use our speedy private transfer service to avoid the stress of finding your way out of the airport terminal and looking for a taxi or bus on arrival.
With our meet and greet service, our driver will meet you in the arrivals hall. They will monitor flight arrival times giving you peace of mind that someone will be waiting for you with a name board even if your flight is late.
They will then assist you with your luggage and organise a private transfer directly to your hotel - there’s no waiting around for other passengers for shared transfers!
So no queues, no delays and less stress.
Curious tourist, culture vulture or sporting addict? Wherever you are in the world we can help you get the most from your trip with sightseeing suggestions, city tours and a variety of leisure activities.
Book in advance through your travel manager and not only will you save an average of 10% over booking locally but you won’t risk missing out if a particularly activity or tour is oversubscribed.
With or without a guide, tours offer a unique insight
Take an escorted small group tour if you really want to find the essence of a country, from a local guide.
Take the open road for a freewheeling self-drive tour - a fantastic way to explore a country at your own pace.
Cruise holidays have come of age allowing you to visit several countries and see amazing places, all on one go.
Bespoke private tours offer you freedom and flexibility without the stress of arranging everything yourself.
All customers can take advantage of exclusive premium rates we’ve negotiated for our portfolio of business clients.
We’ll maintain your preferred airline loyalty programmes
and you’ll have 24/7 support wherever you are in the world.
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