Your calls always answered within 5 rings.
As always super service from Amy and her team. Passed on your name to family member who has booked visit to Australia. Will be in touch for next year. Thanks very much.
Assisted travel was very much appreciated
Kitty was excellent
Flights booked last year - all fine. Car hire booked at the same time but tweaked by Liam a number of times to get a better car and deal – all fine. World Cup experience in Vancouver – brilliant.
Excellent service as always. Thank you
Thank you Paige for your professionalism and kindness. So thankful for your great support, always there to advise. The holiday was incredible and I will continue to recommend DialAFlight to my family and friends.
Why would anyone go anywhere else. Great service as always - thank you Trevor.
Great service
DialAFlight staff are leaders in excellent service. They are consistently helpful, excellent listeners and super friendly. I have recommended you to several friends who are now repeat customers.
Very good service
A big THANK YOU
Nicky organised our flights and accommodation in Toronto and her recommendations were perfect.
Ethan was excellent and provided great customer service.
All flights went very well and the gap between each one was great
Ray was brilliant. The accommodation choices were spot on for what we wanted and everything went smoothly. We will definitely recommend him to friends. Thank you for all your help, patience and knowledge .
Fantastic, friendly service every time. Thank you.
All went to plan and a great holiday
Sean has been fantastic. Great choices and advice.
Full on trip but so good it's hard to put into words and the photos just don't do it justice. Highly recommend DAF especially Colin and the team who sorted everything for us
As usual everything worked out well
Air Canada is not the best airline we've used but then not the worst either. The hotels were of a very good standard but because of the season, Sun Peaks was quite deserted and felt isolated. The hotel in Jasper lacked a restaurant. This was balanced by the amazing hotel in Calgary. Overall we had a wonderful holiday making many new acquaintances and enjoying new experiences. Thanks to Fraser for organising our time so thoughtfully.
As always, Harry helped us create a great holiday which was hassle free. We just turn up to enjoy it. Always use him as it makes for a more personal holiday
Cannot thank Russell and his team enough for assisting me with the original booking and every question I had up until departure!
You are difficult to fault. Kitty Rimmel was magnificent.
Another wonderful holiday booked through DialAflight and especially Darryll, who found us flights that all connected perfectly. I know we can book online but I feel confident that DialAFlight finds the best deals and you can actually speak to a person very quickly. So reassuring. Thank you
A bit more information on hotel's parking charges would be useful. IDPs were not needed.
We were not too happy with the service from Air Canada and the transit time in Vancouver on our return journey was so short that we had to rush to board the plane back to Heathrow.
Arrival at LHR T5 where Assistance had been requested, was not good. Organised chaos? BA (or whoever) need to address this.
Customer service at its best!
Just carry on doing what you do
This is the ideal place for a second wedding,' our guide says, which is a blow for those of us yet to secure a first.
We're in Vancouver Island's glorious Butchart Gardens, which began life as a family-run quarry in the early 1900s.
When the limestone ran out, matriarch Jennie Butchart set about creating this living shrine to nature. Now, with the help of 50 gardeners, nearly 1,000 varieties of plants thrive in its 55 acres.
The gardens are 30 minutes' drive north of Victoria, the state capital of British Columbia at the southern tip of the 300-mile-long island off Canada's Pacific coastline (the bottom quarter of which is below the United States border).
Named after Queen Victoria, its inner harbour is big enough for sea planes, private boats and tiny water taxis, with bright yellow and chequerboard paintwork like New York cabs, but too small for cruise ships.
It's wonderfully genteel. Government Street is downtown's backbone with cafes, restaurants and clothes shops, most of which sell outdoorsy no-nonsense stuff, and running off it, Canada's oldest Chinatown (all two streets of it).
At the far end is homegrown Phillips craft brewery, where a cheery man with a ZZ Top beard arranges a tasting for us.
We're staying in two hotels. First is the vast, grande dame, the Fairmont Empress, which overlooks the marina and the copper-domed British Columbia Parliament buildings. It offers elaborate afternoon teas with cucumber sandwiches and sumptuous rooms.
From here you can pick up the harbour walkway which winds around to Fisherman's Wharf - all craftsy shops, fish and chips and brightly painted floating houses. Nearby is our second hotel, the Inn at Laurel Point, which looks like a cruise ship on the outside. Its rooms are gigantic and all look out over the water.
It's all about The Great Outdoors on Vancouver Island, a short flight or 90-minute ferry from the mainland. The new Malahat skywalk is half an hour north west (there's a free shuttle). It rises gradually through the Douglas fir and cedar forest, dotted with huge driftwood sculptures of lone wolves and eagles - then spirals gently to 820 ft above the Salish sea, looking over the Saanich Inlet, Mt Baker, Washington state beyond. The best way down is the whoosh of the 60ft covered slide (a young girl liked it so much she did it 47 times) before retracing our steps.
We go in search of whales on the ocean waves. Technology helps track them and a marine biologist explains how the orcas operate (the males never leave the pod and 'live their entire lives in the equivalent of their mom's basement'), but regulations mean we have to stay 600 ft away from them and 300ft from a solitary humpback.
Joyfully, we do get close enough to eyeball a colony of ungainly sea lions lumbering about on rocks.
I recall a hoarding I had seen earlier. 'Always believe that something wonderful is about to happen.' That's not difficult on this enchanting Canadian island.
First published in the Mail on Sunday - November 2024
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