BA outgoing flight cancelled, very poor service at Heathrow. Returning flight excellent apart from food.
A very personal and positive experience booking with your company. Everything has always gone smoothly with every trip we have booked and it has been amazing value for money too. We recommend you to everyone we know.
A big thank you to Libby and her team for guidance and helpful suggestions. We will most definitely be booking our next trip with DialAFlight. And will recomend them to anybody planning future trips.
As the booking agent, everything was done as expected. The bad experience I had was with the airline. The flight was on schedule and we had boarded the plane only to be told to evacuate and we then had about 3.5 hours delay before taking off from London Heathrow
Lily was wonderful the whole way through. Great updates and communication.
First Class Service from the first phone call. Highly recommend.
Everything was on point.
The service was excellent, his attention to detail made the trip as smooth as possible. We would certainly use yourself again for more trips and once again ....thanks Owen!
Perfect service and support every time. We recommend you to every one. Thank you Bill and Fiona
Fabulous service as always. Excellent customer service and support.
Samuel is excellent - I heard about DialAFlight via word of mouth and I am so glad I did! Seamless service from beginning to end. Will definitely be booking again.
Samuel is an excellent travel manager! He anticipated what I needed and was available for any questions/ changes throughout. I am very grateful for how diligent he is when providing different options for travel and I can’t wait to book with him again in future.
The staff were friendly, the food was good (for aeroplane food) in particular the children's meal.
Fantastic holiday. Great customer service. Excellent communication with Bobby who booked the holiday.
We were very pleased with the booking process and the range of flights and hotels offered to us. Rob Hutchings gave us the support we needed and was friendly and helpful. Our only criticism is that we were told we had pre-paid for everything but not advised that there would be additional 'destination fee/tax' imposed by the hotel at check-out. These were quite a considerable additional cost and it would have been helpful to have been made aware of them for budgeting purposes. Overall, a very positive experience.
Thank you for your help once again Eric!
Fantastic from start to finish, highly recommend DialAFlight.
Was upgraded on outward leg
Deborah Oliveira was first class, can’t recommend her highly enough - nothing was too much trouble and no questions too stupid! Thank you so much.
Everything went according to plan, excellent service
Only issue was with Thrifty car hire. We had paid for several extras which included a Sat Nav. However, upon collection of our hire vehicle there was no Sat Nav provided. When we queried this with the hire company we were rudely told that this is a problem with UK visitors and that we would have to upgrade to a larger vehicle if we wanted Sat Nav. We declined as didn’t need a larger vehicle but have now incurred data roaming charges due to using mobile phones for navigation which is what we wanted to avoid.
Edward Scudder was excellent. He kept in contact to ensure everything went smoothly. When I needed it he was always there to help me.
Excellent customer service throughout, great advice to begin with and the prices on flights, car hire and hotels couldn’t be beaten.
Sadie was brilliant! Reassuring but at the same time careful not to over promise ... leaving me calm and very satisfied with the result.
Philippa was delightful.
Luke was very thorough and accommodated us as much as possible with pricing
I love your service and recommend it to my neighbours. They booked their flight with you this summer. Great company, well done...
Always friendly and efficient!
Efficient way not only to book flights but also manage any changes. Theo is always helpful and a pleasure to deal with.
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