Your calls always answered within 5 rings.
Great service from Darryll again.
The only issue we had was the car pick up in New York. We had to wait almost 2 hrs for our car. This wasn’t ideal as we had a 3.5hr drive to our next destination. Obviously, not your fault but doesn’t reflect well.
Everything went as planned with both hotel and flight. Love the phone being picked up within 5 seconds and whoever you talk to having access to one's booking. All round good experience
We are safely back and all went well. Many thanks.
Todd is always friendly, professional and helpful. I will continue to use DialAFlight and recommend to my friends.
After I booked Arthur responded to every question very quickly and was at hand if I needed assistance. Great service
Arriving at the airport took over two hours just to clear passport control. ThebDialAFlight app was an excellent tool. Overall the booking went well. Thank you Roy.
We have used DialAFlight on several occasions and always been very happy with the service
HUGE thanks to Dylan for pulling together a fantastic package for us, and taking us a little outside our comfort zone. It was a phenomenal experience for all of us, thanks so much
Corrine was very professional and the communication was second to none - she made our trip seamless
Kirsty is so helpful and I know she gets the best deal she can
Everything worked out perfectly and we had a great trip.Thank you Becky and team for a wonderful holiday.
Great service as always.
Amazing service as always
Consistent great service and helpful advice. Many thanks again to Raphael and his team! Will be back for future bookings.
All went well and Ellie was very helpful when we called/needed to ask questions
Great service, thanks.
Olivia is always brilliant and if she’s not around other colleagues provide equally excellent support. Such a joy to know you are there when needed and you remove all the grief and hassle from flight bookings.
Everything went very smoothly. I was very impressed by how quickly I caught my flights. Great flying through Dublin checked straight through to the US just waited for my luggage and then walked straight out of the airport. I will fly this way again. You did a great job.
First class in all aspects. Thank you.
Great flight times and Philippa advised us on MPC app which worked perfectly - so pleased that we got through immigration really quickly while the majority of our flight had to join a queue which looked like it would take at least 2 hours
Both Virgin flights were excellent. Hotel was in great location. Thank you to Colin Barlow for another great holiday
I have used DialAFlight on several occasions. I find the personal service, provided efficiently and courteously on all occasions, is a welcome reassurance during an increasingly digital travel world.
Exceptional service from Gavin Dattani who organised the itinerary for our trip to America. All hotels were of a high standard and in ideal locations.
My Delta flight to JFK was very uncomfortable in an old plane and felt more than budget! The Virgin flight home was excellent, a huge difference.
Michael has been booking my flights and holidays for many years and has always ensured my trips are as expected and stress free.
Always a first class service.
So glad I changed airline to Virgin - this was a much better choice as they looked after me very well.
Responsive prior to flying and when we needed to amend the return flight. Would highly recommend - was great speaking to an actual human!
Thank you so much for booking us an amazing trip to New York to celebrate my sister's 60th birthday. We were central to everything. Hotel was brilliant. The lounge at Gatwick was a great start to our holiday too. Thank you Sam
We arrived in New York on Black Friday, the day after Thanksgiving when the city goes into a retail frenzy.
With hindsight, it was probably not the best day to choose. However, as a professional cricketer, it's not easy to find time to get away for a holiday - we play Tests at home during the summer and head overseas for tours in the winter. Fortunately, I managed to fit in this short trip to New York in between the series against Pakistan and the current one against South Africa.
Neither my wife Alice nor I had been to the Big Apple before so it was a bit of an adventure for both of us. I travel to a lot of countries around the world but I rarely have the chance to do touristy things - usually the most I get to see is a cricket ground, the hotel and the airport.
Alice and I usually prefer to get away from it all at a rural spot somewhere for a little relaxation. As you can imagine, New York was an entirely different prospect. But as we had only four days in which to enjoy ourselves, we thought we would try something different.
We stayed at the Mandarin Oriental at the southern end of Central Park on Columbus Circle. The view from our room was jaw-dropping. It certainly had the 'wow' factor. After dumping our luggage, we set out to explore the city and quickly discovered how easy it is to get from one place to another, whether you want to walk, take the subway or flag down one of the city's famous yellow taxis.
Since this was only a short break, we had to plan our visit pretty carefully to make sure we saw all the places we wanted. First on our list was the Ground Zero memorial at the site of the World Trade Center, where the new Freedom Tower now stands. We didn't have time to visit the museum - the queue was massive - but we were impressed by the poignant memorial, which records the names of all the victims of the September 11 attacks. The memorial consists of a field of trees interrupted by the footprints of the Twin Towers which are filled with water.
Like most people, I can recall exactly what I was doing on 9/11. I was 16 at the time, and watched on TV the horrifying moments when the planes crashed into the towers. I was very shaken, so visiting the site was an incredibly moving experience. Alice and I didn't bring our seven-month old baby Elsie with us this time - we'll take her when she's old enough to appreciate it.
Having a few days without her meant we could take advantage of the New York nightlife. One evening we headed to Broadway to see the musical Chicago, and another night we went to see the New York Knicks lose to the Houston Rockets at Madison Square Garden. I don't claim to know a huge amount about basketball, but the atmosphere inside the stadium was electric.
We had planned to do a little shopping, but having landed on Black Friday, we quickly realised we had arrived at a challenging time for hitting the stores. Still, it was interesting to see New Yorkers rushing to snap up bargains in famous stores such as Saks, Bloomingdale's and Macy's.
One of the most exciting things for me was just standing in the heart of Times Square. It's a place you've seen in films so many times that you feel you've been there before.
Alice and I headed to New York with high expectations and the city more than lived up to them. And having a few days away from the cricket field meant I could eat whatever I wanted. One morning I had waffles and ice cream for breakfast just because I could. Delicious.
You often hear that New Yorkers can be rude and abrupt, but we didn't find that. At the basketball match, for example, we found everyone was very welcoming.
Playing cricket does take to you such wonderful places around the world. They do play cricket in New York - there are a lot of people from the Caribbean living and working in the city - so perhaps one day I might play there too. Like most things in the Big Apple, I'm sure it will be extraordinary and unforgettable.
First published in the Mail on Sunday - April 2016
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