Have booked with DialAFlight many times now and never had a problem. They even called me the day before my trip to wish us a lovely time which was a nice touch. I will be booking my next USA holiday with them again very soon.
Harry was fantastic from our first enquiry. Booking was seamless and our hotel was in the most perfect location. His knowledge of New York was second to none, suggesting things for us to do while out there and he seemed genuinley excited for us to take our holiday - that level of customer service is rare.
Service level great. Hotel average
Overall a very good experience. Received a follow up call to ensure that all relevant paperwork had arrived. Offered recommendations for dining and places to visit. Hotel recommended was central and comfortable.
All perfect - well done
Your service was excellent - would definitely use you again
Your colleagues were very helpful, reassuring and efficient
Great flights to New York for a party of seven. Great value, will call you first next time.
No problems at all with travel arrangements and very personal support, thank you.
Very pleased and grateful for all the help and support received from Tara who always goes above and beyond for the customer.
Stephen went above and beyond the call of duty to be helpful. Would highly recommend.
Disabled assistance was excellent -the staff knew exactly what help I needed. Thank you so much for a wonderful trip.
Jake, thank you for all your help. Our trip was made up of several flights and hotels for a very special celebration and everything was perfect
Security at JFK was awful
Every part of our holiday went without a hitch. Crystal Cove deserves 5* listing, staff, food, location, amenities and dine around programme were all excellent..
A very good service
Nick was brilliant and gave good advice. He was very helpful when I had difficulty checking in. No hesitation in booking with you next time.
First class service from the start to the end at a great price. Thank you will certainly recommend and use again .
Working with Bradley is great. No questions unanswered and no holiday idea unexplored. Thanks for being brilliant!
Very pleased to have a personal contact who was excellent
Des always sorts everything out the way I want it
Oli was a real help in finding the right flights and helping when our return flight was cancelled. Great service
Thank you Daniel. We had a magical trip with no worries - all down to his help and advice. Having your app was such a reassurance too.
Great experience from start to finish. We look forward to our next long haul holiday through DialAFlight.
Lloyd fab as always. Hotel was amazing. Always comes up with the goods
Everything went as planned.
Highly recommend Bruce at DialAFlight - could not have been more helpful.
Everything went to plan
Couldn't be more pleased with DialAFlight. Everything perfect
We arrived in New York on Black Friday, the day after Thanksgiving when the city goes into a retail frenzy.
With hindsight, it was probably not the best day to choose. However, as a professional cricketer, it's not easy to find time to get away for a holiday - we play Tests at home during the summer and head overseas for tours in the winter. Fortunately, I managed to fit in this short trip to New York in between the series against Pakistan and the current one against South Africa.
Neither my wife Alice nor I had been to the Big Apple before so it was a bit of an adventure for both of us. I travel to a lot of countries around the world but I rarely have the chance to do touristy things - usually the most I get to see is a cricket ground, the hotel and the airport.
Alice and I usually prefer to get away from it all at a rural spot somewhere for a little relaxation. As you can imagine, New York was an entirely different prospect. But as we had only four days in which to enjoy ourselves, we thought we would try something different.
We stayed at the Mandarin Oriental at the southern end of Central Park on Columbus Circle. The view from our room was jaw-dropping. It certainly had the 'wow' factor. After dumping our luggage, we set out to explore the city and quickly discovered how easy it is to get from one place to another, whether you want to walk, take the subway or flag down one of the city's famous yellow taxis.
Since this was only a short break, we had to plan our visit pretty carefully to make sure we saw all the places we wanted. First on our list was the Ground Zero memorial at the site of the World Trade Center, where the new Freedom Tower now stands. We didn't have time to visit the museum - the queue was massive - but we were impressed by the poignant memorial, which records the names of all the victims of the September 11 attacks. The memorial consists of a field of trees interrupted by the footprints of the Twin Towers which are filled with water.
Like most people, I can recall exactly what I was doing on 9/11. I was 16 at the time, and watched on TV the horrifying moments when the planes crashed into the towers. I was very shaken, so visiting the site was an incredibly moving experience. Alice and I didn't bring our seven-month old baby Elsie with us this time - we'll take her when she's old enough to appreciate it.
Having a few days without her meant we could take advantage of the New York nightlife. One evening we headed to Broadway to see the musical Chicago, and another night we went to see the New York Knicks lose to the Houston Rockets at Madison Square Garden. I don't claim to know a huge amount about basketball, but the atmosphere inside the stadium was electric.
We had planned to do a little shopping, but having landed on Black Friday, we quickly realised we had arrived at a challenging time for hitting the stores. Still, it was interesting to see New Yorkers rushing to snap up bargains in famous stores such as Saks, Bloomingdale's and Macy's.
One of the most exciting things for me was just standing in the heart of Times Square. It's a place you've seen in films so many times that you feel you've been there before.
Alice and I headed to New York with high expectations and the city more than lived up to them. And having a few days away from the cricket field meant I could eat whatever I wanted. One morning I had waffles and ice cream for breakfast just because I could. Delicious.
You often hear that New Yorkers can be rude and abrupt, but we didn't find that. At the basketball match, for example, we found everyone was very welcoming.
Playing cricket does take to you such wonderful places around the world. They do play cricket in New York - there are a lot of people from the Caribbean living and working in the city - so perhaps one day I might play there too. Like most things in the Big Apple, I'm sure it will be extraordinary and unforgettable.