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Everything was perfect - the hotel accommodation was in a great location, clean and the staff were extremely helpful. We had a lovely break. Many thanks as always to Michelle and Isaac
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Excellent customer service. Kept informed all the way and everything went as planned. Will definitely recommend and book with you again.
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The Bryant Park Hotel was absolutely exceptional - please do bear it in mind when booking New York hotels for other clients!
You're the best - and we wouldn't go anywhere else. So much humanity, care, personal attention and kind communication
Graham was a great help and DialAFlight did a good job. Hotel Intercontinental is a little tired. Probably wouldn't recommend either AA or the hotel.B A return flight much better.
Came to DialAFlight at short notice for a holiday. Chris and Marie were able to give me options which allowed me to choose New York. Family had a fantastic time. Would recommend.
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Always helpful - Michelle negotiates the best deals and I get support if needed whilst away. Can’t recommend you more highly - used for the last 15 to 20 years
Best trip ever as airport was great - not too vast a hub, delightful support staff and American immigration procedures done on Irish soil! All travel timings worked well too - thanks for your help as ever!
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Absolutely brilliant. Ran like clockwork. Jeff was amazing as always.
Superb service! Hassle free. Lovely people to deal with who knew all about the locations based on firsthand experience. Bradley was superb!
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Molly was very helpful. I had assistance both ways. Now I am 90 not sure of my next trip.
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Once again DialAFlight came to the rescue. My trip to the US last week was beset with cancellations but as a result of their quick intervention I was able to get to LA in time for my appointments with a minimum of disruption.
Phenomenal trip
Love the DialAFlight team - all went swimmingly and an excellent rate on a five star hotel in Times Square
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Excellent details within the initial quote. Really informative advice that lived up to our expectations. Hotel was as described in fantastic location which helped maximise our time in NYC. The app kept us updated and reminded us over check-in/flight details.
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Staff were very helpful and did what they said they would - very good service
Brilliant trip and organisation from Lucas. Once again highlighting the UK’s best travel agent ...
We arrived in New York on Black Friday, the day after Thanksgiving when the city goes into a retail frenzy.
With hindsight, it was probably not the best day to choose. However, as a professional cricketer, it's not easy to find time to get away for a holiday - we play Tests at home during the summer and head overseas for tours in the winter. Fortunately, I managed to fit in this short trip to New York in between the series against Pakistan and the current one against South Africa.
Neither my wife Alice nor I had been to the Big Apple before so it was a bit of an adventure for both of us. I travel to a lot of countries around the world but I rarely have the chance to do touristy things - usually the most I get to see is a cricket ground, the hotel and the airport.
Alice and I usually prefer to get away from it all at a rural spot somewhere for a little relaxation. As you can imagine, New York was an entirely different prospect. But as we had only four days in which to enjoy ourselves, we thought we would try something different.
We stayed at the Mandarin Oriental at the southern end of Central Park on Columbus Circle. The view from our room was jaw-dropping. It certainly had the 'wow' factor. After dumping our luggage, we set out to explore the city and quickly discovered how easy it is to get from one place to another, whether you want to walk, take the subway or flag down one of the city's famous yellow taxis.
Since this was only a short break, we had to plan our visit pretty carefully to make sure we saw all the places we wanted. First on our list was the Ground Zero memorial at the site of the World Trade Center, where the new Freedom Tower now stands. We didn't have time to visit the museum - the queue was massive - but we were impressed by the poignant memorial, which records the names of all the victims of the September 11 attacks. The memorial consists of a field of trees interrupted by the footprints of the Twin Towers which are filled with water.
Like most people, I can recall exactly what I was doing on 9/11. I was 16 at the time, and watched on TV the horrifying moments when the planes crashed into the towers. I was very shaken, so visiting the site was an incredibly moving experience. Alice and I didn't bring our seven-month old baby Elsie with us this time - we'll take her when she's old enough to appreciate it.
Having a few days without her meant we could take advantage of the New York nightlife. One evening we headed to Broadway to see the musical Chicago, and another night we went to see the New York Knicks lose to the Houston Rockets at Madison Square Garden. I don't claim to know a huge amount about basketball, but the atmosphere inside the stadium was electric.
We had planned to do a little shopping, but having landed on Black Friday, we quickly realised we had arrived at a challenging time for hitting the stores. Still, it was interesting to see New Yorkers rushing to snap up bargains in famous stores such as Saks, Bloomingdale's and Macy's.
One of the most exciting things for me was just standing in the heart of Times Square. It's a place you've seen in films so many times that you feel you've been there before.
Alice and I headed to New York with high expectations and the city more than lived up to them. And having a few days away from the cricket field meant I could eat whatever I wanted. One morning I had waffles and ice cream for breakfast just because I could. Delicious.
You often hear that New Yorkers can be rude and abrupt, but we didn't find that. At the basketball match, for example, we found everyone was very welcoming.
Playing cricket does take to you such wonderful places around the world. They do play cricket in New York - there are a lot of people from the Caribbean living and working in the city - so perhaps one day I might play there too. Like most things in the Big Apple, I'm sure it will be extraordinary and unforgettable.
First published in the Mail on Sunday - April 2016
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