A very personal and positive experience booking with your company. Everything has always gone smoothly with every trip we have booked and it has been amazing value for money too. We recommend you to everyone we know.
A big thank you to Libby and her team for guidance and helpful suggestions. We will most definitely be booking our next trip with DialAFlight. And will recomend them to anybody planning future trips.
As the booking agent, everything was done as expected. The bad experience I had was with the airline. The flight was on schedule and we had boarded the plane only to be told to evacuate and we then had about 3.5 hours delay before taking off from London Heathrow
Lily was wonderful the whole way through. Great updates and communication.
First Class Service from the first phone call. Highly recommend.
Everything was on point.
The service was excellent, his attention to detail made the trip as smooth as possible. We would certainly use yourself again for more trips and once again ....thanks Owen!
Perfect service and support every time. We recommend you to every one. Thank you Bill and Fiona
Fabulous service as always. Excellent customer service and support.
Samuel is excellent - I heard about DialAFlight via word of mouth and I am so glad I did! Seamless service from beginning to end. Will definitely be booking again.
Samuel is an excellent travel manager! He anticipated what I needed and was available for any questions/ changes throughout. I am very grateful for how diligent he is when providing different options for travel and I can’t wait to book with him again in future.
The staff were friendly, the food was good (for aeroplane food) in particular the children's meal.
Fantastic holiday. Great customer service. Excellent communication with Bobby who booked the holiday.
We were very pleased with the booking process and the range of flights and hotels offered to us. Rob Hutchings gave us the support we needed and was friendly and helpful. Our only criticism is that we were told we had pre-paid for everything but not advised that there would be additional 'destination fee/tax' imposed by the hotel at check-out. These were quite a considerable additional cost and it would have been helpful to have been made aware of them for budgeting purposes. Overall, a very positive experience.
Excellent service
Thank you for your help once again Eric!
Fantastic from start to finish, highly recommend DialAFlight.
Was upgraded on outward leg
Deborah Oliveira was first class, can’t recommend her highly enough - nothing was too much trouble and no questions too stupid! Thank you so much.
Everything went according to plan, excellent service
Only issue was with Thrifty car hire. We had paid for several extras which included a Sat Nav. However, upon collection of our hire vehicle there was no Sat Nav provided. When we queried this with the hire company we were rudely told that this is a problem with UK visitors and that we would have to upgrade to a larger vehicle if we wanted Sat Nav. We declined as didn’t need a larger vehicle but have now incurred data roaming charges due to using mobile phones for navigation which is what we wanted to avoid.
Edward Scudder was excellent. He kept in contact to ensure everything went smoothly. When I needed it he was always there to help me.
Excellent customer service throughout, great advice to begin with and the prices on flights, car hire and hotels couldn’t be beaten.
Sadie was brilliant! Reassuring but at the same time careful not to over promise ... leaving me calm and very satisfied with the result.
Philippa was delightful.
Luke was very thorough and accommodated us as much as possible with pricing
I love your service and recommend it to my neighbours. They booked their flight with you this summer. Great company, well done...
Always friendly and efficient!
Efficient way not only to book flights but also manage any changes. Theo is always helpful and a pleasure to deal with.
Another perfect holiday. From a perfect hotel in New York smack bang in the middle of everything to our perfect hire car and a very relaxing villa in Orlando. 10 out of 10 again. Faultless work by DialAFlight and Larry.
We arrived in New York on Black Friday, the day after Thanksgiving when the city goes into a retail frenzy.
With hindsight, it was probably not the best day to choose. However, as a professional cricketer, it's not easy to find time to get away for a holiday - we play Tests at home during the summer and head overseas for tours in the winter. Fortunately, I managed to fit in this short trip to New York in between the series against Pakistan and the current one against South Africa.
Neither my wife Alice nor I had been to the Big Apple before so it was a bit of an adventure for both of us. I travel to a lot of countries around the world but I rarely have the chance to do touristy things - usually the most I get to see is a cricket ground, the hotel and the airport.
Alice and I usually prefer to get away from it all at a rural spot somewhere for a little relaxation. As you can imagine, New York was an entirely different prospect. But as we had only four days in which to enjoy ourselves, we thought we would try something different.
We stayed at the Mandarin Oriental at the southern end of Central Park on Columbus Circle. The view from our room was jaw-dropping. It certainly had the 'wow' factor. After dumping our luggage, we set out to explore the city and quickly discovered how easy it is to get from one place to another, whether you want to walk, take the subway or flag down one of the city's famous yellow taxis.
Since this was only a short break, we had to plan our visit pretty carefully to make sure we saw all the places we wanted. First on our list was the Ground Zero memorial at the site of the World Trade Center, where the new Freedom Tower now stands. We didn't have time to visit the museum - the queue was massive - but we were impressed by the poignant memorial, which records the names of all the victims of the September 11 attacks. The memorial consists of a field of trees interrupted by the footprints of the Twin Towers which are filled with water.
Like most people, I can recall exactly what I was doing on 9/11. I was 16 at the time, and watched on TV the horrifying moments when the planes crashed into the towers. I was very shaken, so visiting the site was an incredibly moving experience. Alice and I didn't bring our seven-month old baby Elsie with us this time - we'll take her when she's old enough to appreciate it.
Having a few days without her meant we could take advantage of the New York nightlife. One evening we headed to Broadway to see the musical Chicago, and another night we went to see the New York Knicks lose to the Houston Rockets at Madison Square Garden. I don't claim to know a huge amount about basketball, but the atmosphere inside the stadium was electric.
We had planned to do a little shopping, but having landed on Black Friday, we quickly realised we had arrived at a challenging time for hitting the stores. Still, it was interesting to see New Yorkers rushing to snap up bargains in famous stores such as Saks, Bloomingdale's and Macy's.
One of the most exciting things for me was just standing in the heart of Times Square. It's a place you've seen in films so many times that you feel you've been there before.
Alice and I headed to New York with high expectations and the city more than lived up to them. And having a few days away from the cricket field meant I could eat whatever I wanted. One morning I had waffles and ice cream for breakfast just because I could. Delicious.
You often hear that New Yorkers can be rude and abrupt, but we didn't find that. At the basketball match, for example, we found everyone was very welcoming.
Playing cricket does take to you such wonderful places around the world. They do play cricket in New York - there are a lot of people from the Caribbean living and working in the city - so perhaps one day I might play there too. Like most things in the Big Apple, I'm sure it will be extraordinary and unforgettable.
First published in the Mail on Sunday - April 2016
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