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Highest satisfaction rating of any UK travel company. 98% of 5708 reviews say 'EXCELLENT'
Highest satisfaction rating of any UK travel company. 98% of 5708 reviews say 'EXCELLENT'
All went fine
No issues at all with DialAFlight. Hotel didn't live up to expectations though, 5 star but didn't feel like it. The room was teeny, though we were told it was one of the bigger standard rooms. Hotel staff friendly though, and location excellent.
Thank you to Marie who always works hard to make sure I get the best deal available
Everything worked perfectly as always.
Can't rate your customer service highly enough. Katherine was the most helpful and caring lady I could have wished for
The person who dealt with us was very informative and helpful.
Another fabulous trip...Niall is so wonderful I believe he even changed the weather for us.....went from -15 to 16 degrees in 3 days. Thank you
Brilliant company and also Angus was brilliant, thank you
Third time we've booked with you and we weren't disappointed.
Excellent service
Delighted with the service provided. Jim responded to all requests - even a request to upgrade our return flights during our vacation. His manner was excellent throughout the entire process. DialAFlight will definitely be my go to in the future.
We were blown away with Delta Business Class. We would not have personally flown with them if we did our own bookings but they have really pulled their socks up...dare I say they outshone Virgin Upper Class service.
Thank you for making our trip to New York fuss free and trouble free. It was quick and easy to make the flight and hotel bookings with you. We just had to enjoy ourselves.
Always a pleasure using DialAFlight
Very pleasant journey
Friendly, efficient and excellent service
Great value tickets, would definitely use you again and recommend to others
I was unsure about using your services as this was my first contact but I’m so pleased I did. The customer service couldn’t have been improved on they were so helpful and supportive. I look forward to connecting with DialAFlight again for our next trip.
Excellent service
Did have some problems checking in online to get seats we liked
Customer service is excellent.
The service we receive from Otis is always outstanding.
Everything went well. Thank you. You checked out before I left to make sure there were no problems. The planes even went on time.
Best travel agency. I recommend them 100%. Just back from NYC and loved it. All was booked with ease and perfection.
Gordon was was absolutely terrific. Many thanks to him
Thanks for sorting our travel to USA
I have used DialAFlight for our last 4 family holidays and the service is second to none and a lesson to just about everyone else in customer service. A quick response time, a consistent contact and a great app. And travel at the best prices. Keep it up. I will be back!
Great service and flight!
Excellent service from Gino. Thank so much for making things easy for us, thank you for your professionalism, empathy and for communicating with us each step of the way. Will book with DialAFlight again.
Dale was fantastic and went above and beyond.
We arrived in New York on Black Friday, the day after Thanksgiving when the city goes into a retail frenzy.
With hindsight, it was probably not the best day to choose. However, as a professional cricketer, it's not easy to find time to get away for a holiday - we play Tests at home during the summer and head overseas for tours in the winter. Fortunately, I managed to fit in this short trip to New York in between the series against Pakistan and the current one against South Africa.
Neither my wife Alice nor I had been to the Big Apple before so it was a bit of an adventure for both of us. I travel to a lot of countries around the world but I rarely have the chance to do touristy things - usually the most I get to see is a cricket ground, the hotel and the airport.
Alice and I usually prefer to get away from it all at a rural spot somewhere for a little relaxation. As you can imagine, New York was an entirely different prospect. But as we had only four days in which to enjoy ourselves, we thought we would try something different.
We stayed at the Mandarin Oriental at the southern end of Central Park on Columbus Circle. The view from our room was jaw-dropping. It certainly had the 'wow' factor. After dumping our luggage, we set out to explore the city and quickly discovered how easy it is to get from one place to another, whether you want to walk, take the subway or flag down one of the city's famous yellow taxis.
Since this was only a short break, we had to plan our visit pretty carefully to make sure we saw all the places we wanted. First on our list was the Ground Zero memorial at the site of the World Trade Center, where the new Freedom Tower now stands. We didn't have time to visit the museum - the queue was massive - but we were impressed by the poignant memorial, which records the names of all the victims of the September 11 attacks. The memorial consists of a field of trees interrupted by the footprints of the Twin Towers which are filled with water.
Like most people, I can recall exactly what I was doing on 9/11. I was 16 at the time, and watched on TV the horrifying moments when the planes crashed into the towers. I was very shaken, so visiting the site was an incredibly moving experience. Alice and I didn't bring our seven-month old baby Elsie with us this time - we'll take her when she's old enough to appreciate it.
Having a few days without her meant we could take advantage of the New York nightlife. One evening we headed to Broadway to see the musical Chicago, and another night we went to see the New York Knicks lose to the Houston Rockets at Madison Square Garden. I don't claim to know a huge amount about basketball, but the atmosphere inside the stadium was electric.
We had planned to do a little shopping, but having landed on Black Friday, we quickly realised we had arrived at a challenging time for hitting the stores. Still, it was interesting to see New Yorkers rushing to snap up bargains in famous stores such as Saks, Bloomingdale's and Macy's.
One of the most exciting things for me was just standing in the heart of Times Square. It's a place you've seen in films so many times that you feel you've been there before.
Alice and I headed to New York with high expectations and the city more than lived up to them. And having a few days away from the cricket field meant I could eat whatever I wanted. One morning I had waffles and ice cream for breakfast just because I could. Delicious.
You often hear that New Yorkers can be rude and abrupt, but we didn't find that. At the basketball match, for example, we found everyone was very welcoming.
Playing cricket does take to you such wonderful places around the world. They do play cricket in New York - there are a lot of people from the Caribbean living and working in the city - so perhaps one day I might play there too. Like most things in the Big Apple, I'm sure it will be extraordinary and unforgettable.
Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.
Airport Lounges fr £25
Once you’re through security leave the crowds, kids and chaos behind you with a visit to one of our comfortable airport lounges.
All offer complimentary food, drinks, wifi and newspapers with some also including Fastrack through security. Prices from £25.
Use our speedy private transfer service to avoid the stress of finding your way out of the airport terminal and looking for a taxi or bus on arrival.
With our meet and greet service, our driver will meet you in the arrivals hall. They will monitor flight arrival times giving you peace of mind that someone will be waiting for you with a name board even if your flight is late.
They will then assist you with your luggage and organise a private transfer directly to your hotel - there’s no waiting around for other passengers for shared transfers!
So no queues, no delays and less stress.
Curious tourist, culture vulture or sporting addict? Wherever you are in the world we can help you get the most from your trip with sightseeing suggestions, city tours and a variety of leisure activities.
Book in advance through your travel manager and not only will you save an average of 10% over booking locally but you won’t risk missing out if a particularly activity or tour is oversubscribed.
With or without a guide, tours offer a unique insight
Take an escorted small group tour if you really want to find the essence of a country, from a local guide.
Take the open road for a freewheeling self-drive tour - a fantastic way to explore a country at your own pace.
Cruise holidays have come of age allowing you to visit several countries and see amazing places, all on one go.
Bespoke private tours offer you freedom and flexibility without the stress of arranging everything yourself.
All customers can take advantage of exclusive premium rates we’ve negotiated for our portfolio of business clients.
We’ll maintain your preferred airline loyalty programmes
and you’ll have 24/7 support wherever you are in the world.
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