Mason Edwards was excellent. He worked hard to make sure our holiday was up to scratch and it certainly was. Couldn't ask for a better holiday.
Love using DialAFlight
The only negative feedback would be the area that Stay Pineapple Hotel in San Francisco is located. It is just on the edge of a very dodgy part of town with a lot of homeless people there now. The hotel doesn't offer much in the way of breakfast and the bar is now closed. Everything else was great and we had a fantastic holiday - thank you
I cannot recommend DialAFlight enough - in particular Ivor Savage. He has been incredible. Amazing communication, easily contactable and he helped me out significantly when I encountered an issue on holiday. I’m so thankful to have experienced this company!
Everything went very smoothly - thanks to Ed and his team.
Excellent as always
I have used your services many times before and the service this time was excellent as usual.
Dylan and Dialaflight, were really easy to work with. Dylan especially, was approachable, professional and worked hard to understand my requirements and get me a great package. Brilliant.
Sadie is a star! We had a great trip and would like to thank her for being so helpful and efficient
Connie gave me a first class customer service, thank you
Air France fantastic. Only gripes revolved around Delta charging us extra for an internal flight and the very different landscape revolving around Uber. Chances of securing a car when you need it not as secure as it once was. Many thanks again to Niall who always retains his sense of humour and goes that extra mile. Will be back in touch soon
Everything went as planned, lots to be said for that
I found it confusing that United Airlines seemed to be implying it was obligatory to upload documents onto their Travel Center, whereas in fact there’s no need to (at least, not all of them) and they can be quickly shown at the airport . Conversely, even though my address in the USA had already been entered, I had to do it again at a machine in the airport. It would be helpful if you could make it clearer what one absolutely has to do. This isn’t your fault - it’s to correct the unclarity of at least the UA site).
Bill Naylor is always open, patient, and very helpful with my requests and concerns.
Smooth sailing! The car hire you arranged was excellent - no pressure sales to upgrade the package. Flights were all fine.
I thought Rupert was fantastic and dealt well with all my questions.
Approachable, helpful and knowledgeable. The team and especially Stuart really helped our booking and provided assistance real time during our holiday.
Billy is a real star
DialAFlight staff are always very helpful and take the stress out of travelling!
All went well, happy with hotels. Will use again for future trips
You booked a car hire for me at Avis San Francisco. They were terrible and dishonest. I recommend that you never use them again.
As always, great service all round. Thank you Bill and Fiona
Make sure we get calls in advance to confirm rather than us chasing.
Declan has been brilliant
Great team always on hand especially when things change with flights!
Abbie always available. Super professional and super helpful and understanding to any changes. Brilliant hotels (bar Hilton San Francisco which we knew wasn’t great but went there to meet American friends). San Luis Obispo and Archer hotel Napa both outstanding
I know that providing a travel service must be very difficult right now for agents. Bill Naylor is always extremely patient and helpful.
As always with DialAFlight my experience was excellent. Everything flowed from entering the airport to my flight to San Francisco. DialAFlight is the best travel agent.
It's a pleasure to talk to a person in a few seconds and deal directly to answer any questions as they arise.
As usual Billy and Orlando are a pleasure to deal with.
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