Your calls always answered within 5 rings.
We travel with absolute confidence that you are always there as our travel companion when needed before during and future.
Howard was amazing and we couldn’t have asked for a better holiday. Thank you so much!
Thanks Marco, will definitely be using DialAFlight again.
Lee always delivers excellent service. Our holiday went perfectly with no issues at all. Thank you Lee and the DialAFlight team for making the whole experience stress-free and enjoyable!
Thanks for checking in with me before my flight and being there for all my queries. You are the best.
Damian is consistently good with plans and arrangements
I cannot thank you enough for a your help. We had the most wonderful person helping us, his name is Roy and we will certainly arrange all further travel with him
John and the team were as fantastic as always - a lot of moving parts and they always deliver.
Teddy was amazing but the hotel was poor and very disappointing
The assistance at T3 on both the outward and return journeys was absolutely disgraceful. They lied to us, shuffled my wife between several wheelchairs to the point on both trips I took action and got a chair and took my wife to the gate and to passport control myself. An absolute disgrace.
Riley always does a good job
Thank you Adam. Most impressive performance by you and your colleague. It’s the teamwork that makes the dream work!
Ross and team did a great job as always and would highly recommend which we have done to family and friends.
Great to deal with
Harvey and his team are helpful and efficient - we always call them first for our holidays and recommend them to our friends and family
Not impressed with American Airlines
Nicholas is a great agent. I have booked with him for the last three years with no issues. My last trip had my flight home cancelled. I rang out of hours and yet again another great response. Really pleased with everything.
Fantastic support to rearrange cancelled United Airlines flights from Miami via Newark back to LHR. Many thanks for repeatedly resolving stressful situations complicated by an inanimate airline app interface and underperforming internet connectivity in Miami airport. Your team was brilliant!
All worked out well
Thank you Ash. 5 stars
Joe provided excellent service - very good communication before we travelled including a call a week before we travelled to check we had visas. We also requested a change of flight whilst we away and he handled this quickly and efficiently
As usual, the arrangements worked brilliantly and all hotels, car hire and flights went smoothly.
Hertz were very slow with our car hire. We waited an hour to be checked in and then another 30 minutes outside waiting for the car.
Superb customer service. Every detail was explained thoroughly and any questions answered in great depth with excellent knowledge. Extremely happy customer.
As always friendly and helpful service and no issues
Disembarked cruise 9am, flight home 5pm. Could have done with less gap. Also, Fort Lauderdale hotel not greatest and would have been better in centre of FL not near cruise terminal
Be careful recommending American Airlines. The cabin service in premium economy is poor and the food is inedible
Once again, Gavin and his team delivered a quality flight and car rental experience for good value! Well done.
Excellent, only issue was American Airlines moved the gate 4 times, my wife is disabled and I had to arrange a wheelchair each time.
As always excellent service. Thanks again to Christian for all his help
I remember the first time I went to Miami Beach. It was to film an American version of Trigger Happy TV and I was not really looking forward to it.
I thought it would be a combination of Miami Vice flashiness coupled with theme parks. How wrong I was.
The moment I got out of my cab in South Beach, I was hooked. The heady mix of wonderful weather, glorious Art Deco buildings and a blend of American optimism and Cuban joie de vivre made the place crackle with excitement.
I stayed at The Tides on Ocean Drive and just down from the glitzy hacienda where Gianni Versace lived and died. South Beach was on a resurgence, having almost nosedived into a no-go zone in the 1980s.
One of the opening scenes in the movie Scarface shows a drug deal go terribly wrong by way of a chainsaw, and the dilapidated street this happens on is Ocean Drive.
Then the fashion and music industries started to use it as a location because it was cheap and looked amazing. Everyone else followed.
I'd sit on the terrace of The Tides and watch the glamour pass by. One morning I was joined, at neighbouring tables, first by Mike Tyson and an entourage of eight, followed by the rapper Ja Rule and his pet lion. SOBE, as South Beach is known, had truly arrived.
I hadn't been back for a while and wanted to introduce my family to it. I hoped they'd love it as much as I did.
I opted for an old favourite hotel called The Albion. I'd stayed there while filming another show and it is ideally placed at the top of Lincoln Road Mall, the pedestrianised street that cuts through South Beach and is packed with stores, restaurants and bars.
The Albion has a fabulous bar, Repour, and a pool that is a refuge from the bustle of the city.
We normally breakfasted at News cafe, an Ocean Drive institution where you get some of the best people-watching in the world. Then we'd head off for the day's activity.
One day we visited the Wynwood Walls, a must-see in Miami. Another formerly dilapidated area, it has been transformed by street artists from around the world invited to use the neighbourhood as their canvas. It is now fast becoming gentrified and is packed with hipster stores and cafes along with the extraordinary art.
Cycling is the best way around South Beach. We rented bikes for a couple of days and zoomed around soaking up the street life and never, ever seemed to have to go uphill.
Having reached the southern tip of Miami Beach and wandered out to the end of the pier to get a fabulous boat's-eye view, we would often lunch at Monty's, a relaxed place on the Miami side of the island that's great for sunsets and cocktails.
Or we'd hop in a cab and head to Coral Gables. This ridiculously wealthy community has a little jewel in its crown - The Venetian Pool. It's an oasis, a public swimming pool made from a former coral quarry in the 1920s - the most beautiful swimming pool I've ever been to.
Then it was back to SOBE, gawping at the fabulous seaside properties on Star Island.
Come the evening, we'd normally wander down Lincoln Road Mall to one of our favourite places - Rosinella, an authentic Italian trattoria where we could sit outside and watch the world go by.
For a treat, we'd head south to Jo's Stone Crabs, a SOBE institution. You can't reserve a table so you put your name on a list and then sit down for a drink to wait your turn.
The food is extraordinary. Huge stone crab claws dipped in mustard sauce, wonderful aged steaks that melt in your mouth.
SOBE is the place to be - take it from me. As my daughter Parker put it, it puts you in a 'Sunshine State Of Mind'.
First published in the Mail on Sunday - August 2018
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