Your calls always answered within 5 rings.
Kylie and Kennedy dealt with our booking. They were both helpful and efficient. I was very impressed with the service and will be in contact soon to discuss options for our next family vacation.
Can’t wait to book my next flight with you.
Both Howard and Russell were excellent in support and no query was ever too much for them. A brilliant service.
Another fantastic trip organised by Kieran Greenfield at DialAFlight. Already planning the next one
Les is brilliant, very customer-focused and helpful...
First class attention. Very pleased with the support and information given by Emma. Very impressed
Matthew and the team are first class in every respect
Thanks Nicole and Theo for your excellent service and making it a smooth trip
We’ve relied on DialAFlight for decades now and wouldn’t go anywhere else
Great communication. Whole process was very smooth.
I tell all my friends about DialAFlight - for longhaul they are the best and Dennis takes the time to follow up on all bookings with a personal touch. No long waits for the phone to be picked up, always better rates than websites can offer and I can’t recommend them highly enough!
Excellent service and would recommend to anyone. Thank you Billy
Jerry always does a brilliant job for me
Great service
Sam was excellent and we would definitely return to book flights with him
As always, 5 stars
The connecting flight time was too short as BA was 45 mins delayed on take off ! Collecting suitcase at Joburg took 40 mins leaving a very tight time scale to go through security and check in so had to push in front of queue to get to flight before gate closed. Although this wasn’t your problem it was still a stressful 30 mins to get to plane on time through no fault of yours or mine
Thank you. 5 stars
We appreciated your help, however we will do everything to avoid flying with BA ever again. Their cost relative to performance is expensive in comparison with other airlines. In addition their service is also poor.
So much more than I could have asked for. So pleased I worked with DialAFlight
Excellent service from Shane and all at DialAFlight. I only ever use them as they are highly reliable, efficient, kind, go over and beyond to assist in all your travels
Leah Jessop, thanks for finding me a break despite my goalposts changing! All the help appreciated, definitely continue to use the agency, love the app, keeping in touch and knowing if things get delayed, you are on it.
BA outbound flight was on old aircraft - no centre toilets, door broken, no headphones plug broken, no blankets. Not your fault but a different experience coming back on a newer aircraft with more room
Sadie is so helpful - every mistake I make she comes to the rescue. Brilliant
Thank you so much for a very enjoyable experience. I was impressed with the professionalism and care by the staff. I would highly recommend DialAFlight.
Tommy is great, although I didn’t get a chance to call him back when he left a voicemail checking I was all sorted and ready to go. I always recommend DialAFlight to everyone I know. Staff are always so helpful and friendly.
Thank you very much indeed for a hugely successful holiday. All DialAFlight arrangements were brilliantly executed. We are very grateful.
Johannesburg airport shambolic but not your fault
Overall very pleased with your offering. Nice to talk to a real person and know that what was agreed will be dealt with promptly
Very well organised holiday.
It's not so much that 12-year-old girls know what they want to do when they hit California, it's that they know what they don't want to do - and that includes any form of sightseeing.
This meant planning our month-long road trip was a challenge. I love adventure, my husband Paul loves luxury, and our daughters Phoebe and Dora love access to wi-fi.
Our first stop was San Francisco, where we stayed at the Fairmont - lots of luxury to relax in after the flight. Our three days in the city were busy as we checked things off our must-do list: bike ride over the Golden Gate Bridge to Sausalito and ferry back via Alcatraz; window-shopping in the arty Mission District and queuing with locals for a wonderful lunch at Tartine.
As we eventually left San Francisco in our monster truck, I directed Paul to the infamous bends of Lombard Street. The girls whooped almost as much as he whinged.
Next stop was Napa Valley, where we had booked the Carneros Inn - which turned out to be one of the finds of the trip. Detached cottages are positioned around an organic farm. Cool restaurants, hilltop swimming pools, and outdoor bar areas with night-time fire pits are the only places where you notice that you are not the only guests.
NAPA VALLEY
We dipped in and out of Napa's famous vineyards, before heading 120 miles east to Nevada County and Grass Valley, where in the foothills of the Sierra Nevada you find the richest gold mines in California.
I find California's gold pros-pecting history fascinating, and as we traced the path down Highway 49, I tried to imagine the emotions of those tens of thousands who came to seek their fortune.
My commentary from the passenger seat was sporadically interrupted by Phoebe or Dora demanding that we stop to take photos at stunning vantage points, or capture the signs for improbably named towns such as Rough And Ready.
Our trip to Yosemite National Park was magnificent. Yosemite is definitely at its best when seen in a swimming costume at 7am from the middle of a glacial lake.
Heading west, we spent two days fascinated by the geek chic of the city of Palo Alto, where our girls worshipped at the altars of technology giants such as Apple. But before they got too used to the wi-fi forcefield that surrounded them, it was time to move to the coast.
SANTA BARBARA
We took a leisurely drive south to Carmel, where we had magical sunset picnics on the beach and watched whales off Point Lobos. Then it was on through the beautiful, rugged coastline of Big Sur to the El Capitan campsite near Santa Barbara. Paul was chuffed I had taken an executive decision and booked a luxury cabin.
We had a barbecue on our private terrace before witnessing the most magnificent sunset cloak the sky like a night-time rainbow - a truly special moment.
HOLLY WOOD
From the moment we turned on to Highway 1 the car was filled with cheers from the back every time we passed a sign counting down the distance to Hollywood. Twelve, it seems, is the age where the magic of the movie industry hits hard. My girls lap up everything Tinseltown. They loved the fact we were hanging out in the same town as Hunger Games star Jennifer Lawrence, or that any nailbar could be full of Kardashians, or any juice bar packed with Beckhams.
We pandered to them, searching the internet to see where the stars dined, and then booked a table at the same spots.
The anticipation made for fun dinners, and rubbing shoulders with Hollywood royalty such as Di Caprio, Clooney and even a Baldwin led us to compile a list of DVDs we must see upon our return.
We stayed in full glamour at the London hotel in West Hollywood, where a sneaky afternoon cocktail by the rooftop pool became my little luxury. And of course we had to photograph the sign in the hills, visit the Chinese Theatre and sit on the Friends sofa on a Warner Bros tour, before heading back to the coast.
Our last five days were based at the ever-so-cool Viceroy in Santa Monica. There was much to do - trapeze school on Santa Monica Pier, a morning bike ride to Venice Beach, an evening trip to a basketball match and a surf lesson in Malibu.
We had been exactly a month in California - and both girls are determined to return as soon as possible to continue exploring.
First published in the Mail on Sunday - May 2017
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