What 456 customers think of DialAFlight customer service

First class

Excellent service in every way. Thank you Karl

The holiday was everything we expected and more. The service we received from the first phone call with Max to the day of departure was excellent. We have shared our experience with many people and promoted DialAFlight.

Usual excellent service from Eve and team

We had a few complications with our travel arrangements and had to cancel and rebook some flights. The staff were very patient and helpful. Thanks to all the staff and especially Connie.

Many thanks to Kieron for organising a fabulous holiday in a very short timescale

Amazing service and knowledge regarding the booking and very friendly staff.

Absolutely awesome experience

My only worry was BA strike. Overall customer service was excellent.

Noah was brilliant. Found me a better deal than I could find online and helped optimise days away. Brilliant fast service. I have already started recommending.

Above and beyond

We had an amazing trip. Carter was so helpful and great at communicating. The trip was just as amazing as he said it would be! Thank you so much

Excellent service from Amy and Sean, thank you

Thank you Gary and Roray for booking us an amazing honeymoon. We couldn't be happier with the service received.

I am very happy with DialAFlight

Harvey provides excellent service.

Fabulous service and communication as always

Good service. Fast and reliable communication. Enjoyable experience

Once again Damian and company did an excellent job in planning our trip with a very good price! In the age of the internet and so called super deals it is reassuring to know you are personally catered for

So easy to book a flight with DialAFlight and operators are very friendly.

Everything ran like clockwork and the hotels we stayed at simply stunning. Mauritius won our hearts!

DialAFlight gave us a fantastic service, very good communication and easy to deal with. It’s a shame Emirates didn’t do the same. Thanks again to Harvey

Excellent customer service from Alan.

As always. Brilliant service

Thanks for a great service. Extremely helpful and polite. You sound and are a wonderful team

As always Darryll was brilliant. I have used his services for years and will continue to for many more.

Brilliant service from Carla, as always. Everything was organised like a dream - thank you. We will be back!

Outstanding service

As usual, a great service.

Ralph and Dennis in his absence couldn’t be more helpful

The delights of Dodo Island

Its national bird may be long gone, but lush green forests and hills, sugar, rum and serenades on the sand are far from extinct on Mauritius, as Doreen Parry discovered

The dodo's image is everywhere you look in Mauritius, from the moment you arrive at the airport to the cover of restaurant menus. It seems a strange emblem to use to promote the island, considering it was the very place they were hunted into extinction in the 17th century.

Crystal blue sea surrounding the resort

The 3ft-tall, flightless birds were killed by dogs, cats, rats, pigs and, of course, humans who ate them, despite the unpleasant taste, until they became extinct in the 1660s while the island was under Dutch rule. But it's the national bird of Mauritius. And, like the dodo, the island has a complicated history. Replacing the Dutch, the French invaded in 1710 and ruled Mauritius for 100 years.

The population speaks French today despite the British colonisation beginning in the early 19th century (Mauritius became an independent nation in 1968). The majority of the population is of Indian descent, with residents also hailing from Africa, Fiji, China and, of course, Europe.

Mauritius is surprisingly verdant, full of rich green hills, woods and lush farmland. And another big surprise was its incredibly well-maintained road network.

Mauritius is a wealthy island with its sugar, rum and cut-flower exports. I travelled north up the east coast to Shangri-La's Le Touessrok Resort, which reopened at the end of last year after a major refurbishment (previously owned by the One&Only group).

No matter what time you arrive, your breath will be taken away by the entrance to the hotel with its huge mangrove tree filled with fairy lights - and then by the local art and huge, blown-glass light fittings in the foyer.

The resort sprawls across the bay with low-level beachfront villas connected by a path which you can use to pop to one of the three private beaches.

A relaxing massage with the sound of the waves by your feet

Depending on which way the wind's blowing, you will always find a tranquil suntrap; well, mostly tranquil - sometimes you'll get a party boat whizzing by with rum-soaked guests dancing on deck. As well as the beaches, the Mauritius hotel has two beautiful, and very quiet, swimming pools surrounded by tropical plants and trees. Lying in the shade and taking the occasional dip to cool off, the days could not have been more perfect. The hotel also has regular motorboat shuttles to its two private islands.

One is the venue for watersports such as parasailing and kite-surfing, while the other has an 18-hole golf course and a huge stretch of totally unspoilt beach, where we were serenaded by a guitarist who played Light My Fire ('Have you heard of The Doors?' he asked).

You might not want to, but there are plenty of opportunities to leave the resort. You can canoe among the mangrove trees, visit a local rum distillery, cycle along the coast or have a speedboat tour along the coast.

Pristine sea views, interrupted only by a few tropical palms

Our driver Charles was no stranger to full throttle, and we charged along with music blaring, leaving boats of Japanese tourists bobbing in our wake. We anchored at the Blue Bay Marine Park where we dived from the boat to snorkel among beautiful fish. Back in the boat, we were taken to a waterfall where we saw monkeys eating mangos from the trees on the bank, then to Fouquets Island, which houses an old lighthouse built by slaves, and to an ocean sandbank for a great view of the island.

The only view that's better is through the plane window as you leave, but you'll be too sad it's all over to appreciate that one.

A secluded sun-trap on the private beach

Why our customers love us

Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!

Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.

Our team of 300 travel managers has been arranging tailor-made holidays for almost 40 years and we believe no one does it better. Judge for yourself.

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