Your calls always answered within 5 rings.
You have a great team
Big thanks to all especially Tommy E!
United were very good - enough drinks provided throughout the flights and something edible to eat out of every tray. Polite caring hostesses. Excellent app especially the bag tracking and boarding reminders
We had a great holiday - the Drake Bay and Oxygen Villas were lovely as was the Cheyote Lodge, although food was not great. The small plane flight to Drake Bay was amazing! Costa Rica was lovely. BA was a letdown on the return.
Vernon is a rare hero! Calm, professional, proficient and pulls a trip together in minutes.
Great service from Lee. Our flights, hotel and transfers were to a very high standard and resort was perfect. Booking was smooth and trouble free. A fantastic holiday!
Absolutely everything went as planned as we have become accustomed to booking through DialAFlight. The hotels were excellent and the transfers between locations and excursions were always on time and professional.
Thanks to Jenson everything worked perfectly
Everything brilliant as usual. Thank you Jenson for organising a great holiday.
Excellent support and advice
Another wonderful adventure booked by Libby
Although my travelling experience was disrupted by two cancellations each end of the trip your representative Bradley looked after me very professionally
DialAFlight are absolutely brilliant at helping with flights and holiday plans. Very reassuring to have their back up and support whilst away. Thoroughly recommended.
All of the travel and connections worked to plan and the whole thing was stress free.
Well done DialAFlight. The whole trip went smoothly. It was a nice touch to have an adviser call me a few days before the trip to check that all was well and I had all the necessary documents. Also to have the seats booked ahead of check-in was convenient.
Stan Castle was brilliant as usual, Initially we were booked into a hotel in Tulum, but its reviews were awful, so Stan said you are not staying there and booked us into another hotel with a better room and £1400 cheaper than the original and the hotel was excellent
This isn’t the first time we’ve used DialAFlight. The customer service and attention to detail always exceeds our expectations. We have another 2 holidays booked and I’m sure there will be more to come.
Keep doing what you are doing. It works well
Wayne has provided an excellent service
Great as usual
Philippa is always top dollar at helping
Good service - will use you again in the near future
Charlotte is the best interchange hub I have experienced to date.
Awesome experience thanks to Callum. He is truly amazing
Staff are always professional, polite, friendly and extremely helpful.
Good to establish a relationship with one agent - Lucy was very engaged. Any follow up queries handled well by others.
Ewan and Lee were super helpful and responsive helping with any questions and were on the case for us when klm changed our booking and got this resolved to our satisfaction quickly by looking at a number of options for us. Thanks for helping us have a fantastic holiday.
Make customers aware of the problems of transiting through USA airports
Excellent in every way as always. Thank you, Adam!
It was while having the de-stress Swedish massage the realisation hit me - everyone should enjoy this luxury on their holidays.
Mind you, I had the same thought while sipping rum punch on the beautiful white sandy beach, paddle boarding in the Caribbean Sea and watching the sun set over the island's palm trees.
In fact, it was a thought never far from my mind during our entire seven-day stay in Barbados. That's the thing about the Bajans - they not only make you feel welcome, but like you're part of the family.
I was offered more cocktails and rum than you can shake a stick at, kept well fed with delicious fresh produce every day (fried plantain, anyone?) and given the chance to try every watersport I could think of (the rubber rings are definitely one to blow away the cobwebs!) - and it all came from the friendliest team I could imagine.
A stay at Waves Hotel & Spa or Tamarind Resort, both owned by Elegant Hotels in the affluent St James area of the west coast of Barbados, is like nothing I’ve experienced before.
Staff are super friendly, attentive and always on hand - but give you enough distance should you want the space and time to yourself.
Relaxing on a lounger with drink in hand under the hot summer sun of the palm trees was definitely one way to forget about the daily routine of work back home for a while.
The barmen conjure up the most delicious cocktails (ask Arden at Tamarind for the chilli mango - it won't disappoint).
And the watersports team are just downright fun. Think tubing, sailing, paddle-boarding, waterskiing, wakeboarding and snorkelling - all included in the stay.
The all-inclusive package not only promises fun on the water - but ensures drinks are always flowing, food (and by food I mean delicious fine dining) is abundant, and kicking back and relaxing is simply the order of the day. In fact, you might never want to leave.
The Waves hotel is a chic four-star beachfront property - the modern and contemporary architecture filled with high-end designer beachscape furnishings.
With two restaurants from which to choose (the Seascape overlooking the beach and serving a locally-sourced fresh menu daily or the Shiso - an Asian fusion delight), a cafe serving fresh coffee, delicious hearty salads and homemade cakes all day, afternoon tea and fresh fruit and ice lollies delivered straight to your sun lounger if you wish - you certainly won't go hungry.
And that's before you've tried the cocktail list. I can highly recommend the Off The Lip and Gin Fizz delights.
If that all sounds too heady, the great thing about Elegant Hotels is that you can move freely between each of their seven resorts and an award-winning restaurant on the island.
It means you could enjoy breakfast on the beach at Waves, before a mid-afternoon massage and rum punch at the swim-up pool of Colony Club before enjoying cocktails and a lobster & jazz dance at sunset at Tamarind.
The water taxi ferries guests between each hotel - meaning you can hop on and off as you please depending on where the mood takes you.
We decided to split our holiday in two and spent half our time at Tamarind before moving on to Waves - less than a 10-minute drive further along the coast.
Bigger than Waves, with 104 bedrooms to 70, The Tamarind still feels like a private haven.
With ocean-view suites spread along the seafront, there was nothing better than waking up and enjoying a morning coffee on our balcony while watching the waves lap the shore just a stone's throw away.
In fact, the suite was so big (king-sized cloud-like bed included) that you could lounge around the room all day - and sunbathe on the balcony.
But that would mean missing out on all of the beautiful surroundings - and the delicious oatmeal fritters at breakfast weren't going to eat themselves.
First published in the Mail Online - January 2019
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