Your calls always answered within 5 rings.
All went as planned but would have liked a little more help with flight seating options
Amazing. Quick. Helpful. Perfect outcome - thank you
Great service from Lee, would use again
We have used DialAFlight for a number of years and always have good service. You only get what you pay for in life - if you want good service then you have to pay a bit more
Great dealing with DialAFlight, very friendly and professional - special thanks to Lewis - also love all the emails he sends out with lots of information with a lot of humour - thank you
Utterly trustworthy, efficient and very friendly.
Always great service. Wouldn’t use anyone else.
Your travel managers helped me book flights and check in prior to my flights.
The link with Jetstar to Emirates is not good. Jetstar requires you to pay for food and entertainment. Both ways I was unable to check in online which means you get no choice of seat. Worse from Melbourne as Jetstar staff are less than efficient.
Fabulous service again. Thanks Helen and team.
All went without a hitch, many thanks
Trevor Henderson was extremely helpful and knowledgeable. I would definitely use your company again for similar trips
Thank you - excellent service
Everything went well however my outward flight from London to Hong Kong was delayed by an hour and I wonder if I can claim for this delay
Excellent service as always
Very happy with the service and will continue to book with DialAFlight.
I travel to Australia twice a year and always get excellent service. Thank you!
Brilliant service as always. The flight was excellent. Particular thanks to Isaac for his efforts in accommodating our changed requirements.
Excellent service as usual.
Oliver found better flights and moved things about to help me. Everything went like clockwork.
Brilliant service from a well organised team especially considering the time frame from booking to flying. Well done!
Charlie went above and beyond to support me and get me flights to Australia for a family medical emergency and extended my flights when further medical interventions were needed. He responded quickly and gave me additional information and quotes for my lone 12-year-old having to possibly travel and advised on visas and assisted with dietary requirements. I have used DialAFlight since 2008 and appreciate the service.
As always, wonderful service and Theo is so helpful
A big thank you to Reece for yet again finding us an excellent flight at a reasonable price and making our latest trip so easy.
Ray was so helpful right from the start and nothing was a problem to him. I would definitely use DialAFlight again
Tony delivered as always
Thank you to Lucy and Sadie for all their help and advice - everything was made so much easier.
For flights (long haul) check if any meal requirements. Other passengers had pre-ordered vegetarian meals. We didn't have this option at any stage...
Matthew again very helpful - getting us to Australia and back when our dates were unavoidably changed
Dexter extremely efficient, friendly, and has great comms!
We step out of limpid, tropical air into the rich, dark-wood, terraced lobby.
Several staff take everything from your hands, sit you down and give you a cup of Wonderful Sky. Instantly refreshed, you wonder why you've never had it before. It's because they invented it: spring water, cinnamon, honey, lime juice and pandanus (a Thai herb). Like everything at the Tongsai Bay resort in Thailand's Koh Samui, it's exceptional.
With 83 rooms nestled into 28 acres of green hillside, each room, family cottage and villa overlooks Tongsai Bay beneath a sky that alternates between shades of blue, green and flaming sunset amber.
Of nature's glory my children take no notice, and yours won't either. What they do immediately see and love are two pools. One for adults and one for kids.
Then there are the family activities for all ages; kayaking, tennis, sailing, paddle-boarding, windsurfing, Thai music, dancing, language and, err, fruit carving - the children loved hacking at nutritious fruit without having to eat it. You go to your room, or better still to your villa with an oversized bathtub on a deck with a stunning view. Maybe first you'll have a massage.
Massage is to Thailand what wine is to France. The interaction between you and the masseuse is a cross between thermodynamics and yoga. It's serious.
And then there are the wonders produced in the kitchens. Whether it's Thai, Chinese, Japanese, Italian or European cuisine, they've got it all.
The kids exclaim: 'This is the best burger, waffle, ice cream etc ever!' You're astounded by the wonder that is Kha Soi Kai (curried chicken with egg noodles).
I had the Tongsai Bay eggs benedict with hash browns and Penang curry and immediately booked a private cooking class.
While I learned to whip up a four-course Thai lunch, my husband learned to do nothing and the children played ping-pong and billiards. Then they all devoured the lunch.
Managers Martin Heiniger and Mark Harrison lead an award-winning team who have a deep, eco-responsible respect for the environment, including running their own organic garden.
We toured it with Earng from reception and chef Golf (her nickname - almost everyone has one, including 'Guitar' at reception).
They displayed all their herbs, including Morning Glory. Yes, I know what that phrase means and so do the ladies here. They giggled and then showed my husband the organic cucumbers.
The family-owned, family-friendly Tongsai Bay resort may be secluded but it is just a short drive to all manner of adventures. The rainforest Skyhawk zip line turns you into a superhero.
You can have a day trip to a pristine emerald lagoon with snorkelling, kayaking and lunch.
You can go crazy in banging, neon clubs and
then return to the calm of the Tongsai Bay, and this exclusive tranquillity is
at the heart of its magic. You always feel as if they have all the time in the
world for you and that you're the only ones there. That's their secret.
The resort celebrated its 30th anniversary in 2017, still with employees from when they opened as the first luxury hotel on Koh Samui.
We left Koh Samui for 'the greatest city in the world'. At least that's the view of Bjorn Richard Richardson, manager of 137 Pillars Suites & Residences, in the heart of Bangkok. This hotel-cum-residence is inventive, cool and busy.
The clever design touches include details such as a check-in lounge with a massage chair, shower and sleeping pod, and a digital golf facility with a resident pro. The hotel's London cab runs you to and from all nearby hotspots and Nori and the reception team will take care of all your planning.
The 27th-floor pool is a crowning touch and the Nimitr restaurant is elegant and inventive. In Bangkok, one must go to Chatuchak (world's biggest market), Chinatown (the world's biggest) and the reclining Buddha statue (the world's biggest). And then return to the tranquillity of 137 Pillars.
First published in the Mail on Sunday - August 2018
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