Your calls always answered within 5 rings.
All good - be booking another soon.
Everything was very good. Anantara hotel in Koh Samui has amazing staff and location!
It was a great holiday
We had a great holiday arranged for us by Tristan Chatburn. Five flights, a boat return transfer, two excursions and five hotels were involved and everything worked seamlessly. Destination Asia were amazing with all local arrangements, as was Tristan for putting it all together.
Thanks again to Matthew and his team. We had the most perfect holiday and got engaged! Have passed your number to my aunt as she has some holidays she’d like to book and we wouldn’t use anyone else!
Great service. I have and would recommend DialAFlight to anyone. Keep up the good work
Billiant holiday, the only thing I would say is that I paid for transfer when this was free and included with the hotel.
Andrew gave me excellent advice on everything I was worried about as an older person.
Would definitely book again
I have used Bradley for several years and his knowledge of Thailand is second to none
Thanks to Gino for the close attention given to our first trip with DialAFlight. All went as planned and back home safely
Good communication throughout process, friendly team
Thank you so much Guy for helping us to create an amazing trip to Thailand. It worked out like a dream.
Very happy customer
As usual Tristan has done us proud with all his advice and assistance
We were very satisfied with the service provided by Jack. Everything went according to plan. Our stopover hotel was exquisite and our flights ran smoothly. I would definitely recommend to other friends and family of the customer care which was first class.
Very professional and pleasant service. Will definitely be using again.
Nightmare holiday but out of DAF's control. Written to airline direct
Ryan is amazing! I would not use anyone else, always so professional and responsive and so knowledgeable. We had an amazing holiday
Superb service, as always, from Helen!
Excellent service as always
It was a really nice touch that Hope phoned us a few days before we left just to check everything was OK and did we need anything
Whole experience was brilliant! We had a wonderful trip. Thank you for everything Paul and we will absolutely use you again!
Dale Walton's customer service and help is impeccable. Because of him I will continue to use DialAFlight. Thanks again I’ll be booking with you again next year.
Jessie is beyond fabulous
Always there for you. Which is reassuring if you have any problems
Will definitely continue to fly with you in the future and will highly recommend to friends and family.
Taylor's organisation was just perfect
I had a lovely holiday in both Singapore and Koh Samui. As always, dealing with Brody is an absolute pleasure. He is very professional, friendly and a delight to deal with. I look forward to dealing with him in the future and have not hesitated to pass on his details.
Emma was very helpful when I initially booked our trip. It's nice to be able to speak to a person when you have a query rather than press so many options to get there. I'll be using DialAFlight for my future trips.
We step out of limpid, tropical air into the rich, dark-wood, terraced lobby.
Several staff take everything from your hands, sit you down and give you a cup of Wonderful Sky. Instantly refreshed, you wonder why you've never had it before. It's because they invented it: spring water, cinnamon, honey, lime juice and pandanus (a Thai herb). Like everything at the Tongsai Bay resort in Thailand's Koh Samui, it's exceptional.
With 83 rooms nestled into 28 acres of green hillside, each room, family cottage and villa overlooks Tongsai Bay beneath a sky that alternates between shades of blue, green and flaming sunset amber.
Of nature's glory my children take no notice, and yours won't either. What they do immediately see and love are two pools. One for adults and one for kids.
Then there are the family activities for all ages; kayaking, tennis, sailing, paddle-boarding, windsurfing, Thai music, dancing, language and, err, fruit carving - the children loved hacking at nutritious fruit without having to eat it. You go to your room, or better still to your villa with an oversized bathtub on a deck with a stunning view. Maybe first you'll have a massage.
Massage is to Thailand what wine is to France. The interaction between you and the masseuse is a cross between thermodynamics and yoga. It's serious.
And then there are the wonders produced in the kitchens. Whether it's Thai, Chinese, Japanese, Italian or European cuisine, they've got it all.
The kids exclaim: 'This is the best burger, waffle, ice cream etc ever!' You're astounded by the wonder that is Kha Soi Kai (curried chicken with egg noodles).
I had the Tongsai Bay eggs benedict with hash browns and Penang curry and immediately booked a private cooking class.
While I learned to whip up a four-course Thai lunch, my husband learned to do nothing and the children played ping-pong and billiards. Then they all devoured the lunch.
Managers Martin Heiniger and Mark Harrison lead an award-winning team who have a deep, eco-responsible respect for the environment, including running their own organic garden.
We toured it with Earng from reception and chef Golf (her nickname - almost everyone has one, including 'Guitar' at reception).
They displayed all their herbs, including Morning Glory. Yes, I know what that phrase means and so do the ladies here. They giggled and then showed my husband the organic cucumbers.
The family-owned, family-friendly Tongsai Bay resort may be secluded but it is just a short drive to all manner of adventures. The rainforest Skyhawk zip line turns you into a superhero.
You can have a day trip to a pristine emerald lagoon with snorkelling, kayaking and lunch.
You can go crazy in banging, neon clubs and
then return to the calm of the Tongsai Bay, and this exclusive tranquillity is
at the heart of its magic. You always feel as if they have all the time in the
world for you and that you're the only ones there. That's their secret.
The resort celebrated its 30th anniversary in 2017, still with employees from when they opened as the first luxury hotel on Koh Samui.
We left Koh Samui for 'the greatest city in the world'. At least that's the view of Bjorn Richard Richardson, manager of 137 Pillars Suites & Residences, in the heart of Bangkok. This hotel-cum-residence is inventive, cool and busy.
The clever design touches include details such as a check-in lounge with a massage chair, shower and sleeping pod, and a digital golf facility with a resident pro. The hotel's London cab runs you to and from all nearby hotspots and Nori and the reception team will take care of all your planning.
The 27th-floor pool is a crowning touch and the Nimitr restaurant is elegant and inventive. In Bangkok, one must go to Chatuchak (world's biggest market), Chinatown (the world's biggest) and the reclining Buddha statue (the world's biggest). And then return to the tranquillity of 137 Pillars.
First published in the Mail on Sunday - August 2018
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