Your calls always answered within 5 rings.
Communication from Fraser was excellent. Paradores were excellent, but would have been VERY useful to know we were visiting during a festival in Avila and should have reserved one of the limited parking spaces. Finally, order of stays wasn't ideal leaving 230km to drive on final day. These quibbles notwithstanding it was an excellent holiday and decent value for money, thank you.
Thanks for getting our boarding passes to us before we even left home... It made the whole experience worry-free!
Everything worked out perfectly and the hotel Roger Smith found for us and recommended was superb - so we are very grateful for a well planned 6 day break in the early Autumn sun in Santorini. As ever Roger did us proud and the schedule was not only good value but exactly right for us.
Another fantastic trip organised by Andrew. Everything went according to plan - it’s the fine details that make the difference to the holiday.
I have been using you for years. Such brilliant service for when things go right and, more importantly, when things go wrong! You are always at the end of a phone even at ungodly hours. (Try calling an airline). This trip was perfect and I appreciate your attention to detail always. Thank you. And, by the way, I always recommend you.
Amazing customer service. Would highly recommend
The accommodation was excellent and easy access to wherever we wanted to go. The transport system was very good.. The whole experience was amazing and I would definitely recommend it to any one of my colleagues or friends. Thank you so much for a fantastic holiday.
Marie was really helpful - went above and beyond - excellent service, thank you.
As she always does, Chloe found us a lovely hotel and perfectly timed flights.
Great service again (thanks Edward!)
Sadly flight delayed to Nice by over 2 hours.
Darren’s help and advice invaluable as always.
All the arrangements Bobby made for our flights and car hire went as planned. Thank you for another excellent trip.
Thank you for all your help in booking our trip and the late amendments to it. The flights and transfers went smoothly and The Asterion Suite and Spa was a perfect location and the service fantastic.
Excellent service. Russell was very efficient, gave great advice and an excellent price
Riley is first class and a great ambassador for you.
Ashley Homewood is always oustanding. Nothing seems to be too much trouble and trust me, I have tested that. Thank you for your help and consistently excellent service. I feel very lucky to have found you!
Amazing week from start to finish. Well managed from the moment we registered our interest. Gareth organised everything for us and kept us informed each step of the way. Our accommodation was superb with each pousada having its own unique style (and breakfasts unlike anything we’ve ever experienced before as per previous reviews!) Portugal and DialAFlight you did not disappoint and we would definitely recommend.
The flights, transfers and hotel were better than expected. Abbi Magbagbeola did an exceptional job at booking.
Thanks Troy for your expertise in making our holiday so great. Everything went like clockwork. The hotel you booked for us in Copenhagen was really great too.
Always brilliant service (thanks Stacey!) and always the best choices - and this short trip was no exception. Way better than we'd anticipated. Thanks
Always, always very helpful with all my bookings. Many thanks.
Marvellous trip. Thanks.
All worked out fine. Thanks very much.
Superb personal service as always. Thank you.
The hotel you recommended in Paris was excellent. We had a great short holiday.
Jade looked after everything for me and she was brilliant. When I had a query Jason looked after it. I highly recommend DialAFlight.
Emily was so helpful, professional and patient. Our holiday was perfect
Gareth is a DAF Legend
I was perfectly happy with the arrangements made for my holiday to Slovenia. What a beautiful place to visit. Amelia Beecham, you came up trumps.
We step out of limpid, tropical air into the rich, dark-wood, terraced lobby.
Several staff take everything from your hands, sit you down and give you a cup of Wonderful Sky. Instantly refreshed, you wonder why you've never had it before. It's because they invented it: spring water, cinnamon, honey, lime juice and pandanus (a Thai herb). Like everything at the Tongsai Bay resort in Thailand's Koh Samui, it's exceptional.
With 83 rooms nestled into 28 acres of green hillside, each room, family cottage and villa overlooks Tongsai Bay beneath a sky that alternates between shades of blue, green and flaming sunset amber.
Of nature's glory my children take no notice, and yours won't either. What they do immediately see and love are two pools. One for adults and one for kids.
Then there are the family activities for all ages; kayaking, tennis, sailing, paddle-boarding, windsurfing, Thai music, dancing, language and, err, fruit carving - the children loved hacking at nutritious fruit without having to eat it. You go to your room, or better still to your villa with an oversized bathtub on a deck with a stunning view. Maybe first you'll have a massage.
Massage is to Thailand what wine is to France. The interaction between you and the masseuse is a cross between thermodynamics and yoga. It's serious.
And then there are the wonders produced in the kitchens. Whether it's Thai, Chinese, Japanese, Italian or European cuisine, they've got it all.
The kids exclaim: 'This is the best burger, waffle, ice cream etc ever!' You're astounded by the wonder that is Kha Soi Kai (curried chicken with egg noodles).
I had the Tongsai Bay eggs benedict with hash browns and Penang curry and immediately booked a private cooking class.
While I learned to whip up a four-course Thai lunch, my husband learned to do nothing and the children played ping-pong and billiards. Then they all devoured the lunch.
Managers Martin Heiniger and Mark Harrison lead an award-winning team who have a deep, eco-responsible respect for the environment, including running their own organic garden.
We toured it with Earng from reception and chef Golf (her nickname - almost everyone has one, including 'Guitar' at reception).
They displayed all their herbs, including Morning Glory. Yes, I know what that phrase means and so do the ladies here. They giggled and then showed my husband the organic cucumbers.
The family-owned, family-friendly Tongsai Bay resort may be secluded but it is just a short drive to all manner of adventures. The rainforest Skyhawk zip line turns you into a superhero.
You can have a day trip to a pristine emerald lagoon with snorkelling, kayaking and lunch.
You can go crazy in banging, neon clubs and
then return to the calm of the Tongsai Bay, and this exclusive tranquillity is
at the heart of its magic. You always feel as if they have all the time in the
world for you and that you're the only ones there. That's their secret.
The resort celebrated its 30th anniversary in 2017, still with employees from when they opened as the first luxury hotel on Koh Samui.
We left Koh Samui for 'the greatest city in the world'. At least that's the view of Bjorn Richard Richardson, manager of 137 Pillars Suites & Residences, in the heart of Bangkok. This hotel-cum-residence is inventive, cool and busy.
The clever design touches include details such as a check-in lounge with a massage chair, shower and sleeping pod, and a digital golf facility with a resident pro. The hotel's London cab runs you to and from all nearby hotspots and Nori and the reception team will take care of all your planning.
The 27th-floor pool is a crowning touch and the Nimitr restaurant is elegant and inventive. In Bangkok, one must go to Chatuchak (world's biggest market), Chinatown (the world's biggest) and the reclining Buddha statue (the world's biggest). And then return to the tranquillity of 137 Pillars.
First published in the Mail on Sunday - August 2018
More articles below...
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements