Bradley excelled once again, He always delivers
The app worked well and the whole customer service was fantastic.
Efficient and friendly service, straightforward to arrange multiple flights and hotels. Would recommend and use again.
Dale and his team constantly go above and beyond to help. I’m about to book with you again and have recommended you to my friends.
Only problem was our luggage allowance on our return flight from Koh Samui to Singapore. It was 5 kilos less each on the return journey resulting us having to pay 7 kilos excess luggage.
Already recommended you to other people and will be in touch soon to book another one
Cannot praise Craig Paul and his team highly enough - they go the extra mile to ensure you are happy with your arrangements. Will always use them as my first port of call and recommend them to friends and family
Brilliant as ever from Craig Paul and his team. I will continue to recommend them to friends and family
Keep up the good work Dennis and his team
Due to BA issues I had an almost 24 hr delay. Bradley guided me superbly and executed a claim from BA that didn't involve my insurance. My bag also went missing for 4 days and the information provided helped no end
Great holiday. Shame Singapore flight delayed 6 hours and a case left at Heathrow.
Bradley is great at his job
Fantastic from start to finish
Superb service and guidance throughout from Guy and such ease of use
Excellent performance from Ross and his team.
Excellent
Continuous support whilst we were away due to a cancellation of our flight on the way home, more than just a sales team!
Ben Till and his colleagues are outstanding, nothing is too much trouble and their knowledge and professionalism knows no bounds. I do recommend them and the company on a regular basis. Our recent trip to Thailand was incredible and much of the success was due to their recommendations.
Great service. Sebastian dealt with all our enquiries and was very professional and friendly. Used the emergency 24 hour contact number as we missed a flight. Corrine was very helpful and arranged another. She was extremely supportive and calm as we were very stressed. Would highly recommend this company.
Great, as always
Excellent service from Gareth Carver and his team. Amazing service
Wayne and Jensen were amazing. They were extremely knowledgeable in their field of work. Efficient, professional and very helpful.
I dealt with Guy when booking my holiday to Thailand. I had to change the itinerary a couple of times and he was excellent, nothing was too much trouble
Fantastic suggestion for hotel in Koh Samui - it certainly lived up to expectations and recommendations for restaurants in the local area were great too.
Great service, great staff especially Dexter
Always in contact to check everything OK. Marshall gave us great customer service
Ed Chivers was amazing
Have been using you for 30 years or more and you always deliver
Outstanding
Loved being able to speak to an actual person when I called you on the telephone. Great communication and kept up to date of any changes to my travel plans.
We step out of limpid, tropical air into the rich, dark-wood, terraced lobby.
Several staff take everything from your hands, sit you down and give you a cup of Wonderful Sky. Instantly refreshed, you wonder why you've never had it before. It's because they invented it: spring water, cinnamon, honey, lime juice and pandanus (a Thai herb). Like everything at the Tongsai Bay resort in Thailand's Koh Samui, it's exceptional.
With 83 rooms nestled into 28 acres of green hillside, each room, family cottage and villa overlooks Tongsai Bay beneath a sky that alternates between shades of blue, green and flaming sunset amber.
Enjoy your own private space in a Beach Villa
Of nature's glory my children take no notice, and yours won't either. What they do immediately see and love are two pools. One for adults and one for kids.
Then there are the family activities for all ages; kayaking, tennis, sailing, paddle-boarding, windsurfing, Thai music, dancing, language and, err, fruit carving - the children loved hacking at nutritious fruit without having to eat it. You go to your room, or better still to your villa with an oversized bathtub on a deck with a stunning view. Maybe first you'll have a massage.
Massage is to Thailand what wine is to France. The interaction between you and the masseuse is a cross between thermodynamics and yoga. It's serious.
Relaxing at the spa at Tongsai Bay Resort
And then there are the wonders produced in the kitchens. Whether it's Thai, Chinese, Japanese, Italian or European cuisine, they've got it all.
The kids exclaim: 'This is the best burger, waffle, ice cream etc ever!' You're astounded by the wonder that is Kha Soi Kai (curried chicken with egg noodles).
I had the Tongsai Bay eggs benedict with hash browns and Penang curry and immediately booked a private cooking class.
While I learned to whip up a four-course Thai lunch, my husband learned to do nothing and the children played ping-pong and billiards. Then they all devoured the lunch.
Managers Martin Heiniger and Mark Harrison lead an award-winning team who have a deep, eco-responsible respect for the environment, including running their own organic garden.
We toured it with Earng from reception and chef Golf (her nickname - almost everyone has one, including 'Guitar' at reception).
They displayed all their herbs, including Morning Glory. Yes, I know what that phrase means and so do the ladies here. They giggled and then showed my husband the organic cucumbers.
The family-owned, family-friendly Tongsai Bay resort may be secluded but it is just a short drive to all manner of adventures. The rainforest Skyhawk zip line turns you into a superhero.
The freeform pool at Tongsai Bay Resort overlooks the sea
You can have a day trip to a pristine emerald lagoon with snorkelling, kayaking and lunch.
You can go crazy in banging, neon clubs and
then return to the calm of the Tongsai Bay, and this exclusive tranquillity is
at the heart of its magic. You always feel as if they have all the time in the
world for you and that you're the only ones there. That's their secret.
The resort celebrated its 30th anniversary in 2017, still with employees from when they opened as the first luxury hotel on Koh Samui.
We left Koh Samui for 'the greatest city in the world'. At least that's the view of Bjorn Richard Richardson, manager of 137 Pillars Suites & Residences, in the heart of Bangkok. This hotel-cum-residence is inventive, cool and busy.
The clever design touches include details such as a check-in lounge with a massage chair, shower and sleeping pod, and a digital golf facility with a resident pro. The hotel's London cab runs you to and from all nearby hotspots and Nori and the reception team will take care of all your planning.
The 27th-floor pool is a crowning touch and the Nimitr restaurant is elegant and inventive. In Bangkok, one must go to Chatuchak (world's biggest market), Chinatown (the world's biggest) and the reclining Buddha statue (the world's biggest). And then return to the tranquillity of 137 Pillars.
First published in the Mail on Sunday - August 2018
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