Based on 8983 reviews on Trustpilot
020·7962·9933
Samuel does a great job. I called him from Thailand because I was in hospital quarantined for 10 days and sorted out a new flight for me. Super happy
Another great holiday. I personally always like to talk through options about flying and DialAFlight get it right every time. I’ll be using them again next time and will recommend their services to anyone. Much appreciated.
Always a reliable service from DialAFlight. I use no one else
Ewan was fantastic after the issues we had with getting the Covid result but all ended well. Thank you again
Wouldn't use Singapore Airlines again - on outward journey there was 10 hours between meals
Everything perfect as usual. Exceptional work by Mason and his colleagues while out of the country and needing help. I can rely on Mason and team to sort any problems that come up. Top work guys 10/10
Cracking service and very helpful staff as always
Fantastic service from Raj every time I use DialAFlight. He answered my email whilst I was in Thailand as I was concerned regarding a PCR test requirement when transiting through Dubai with Emirates back to the UK. He assured me all was fine and he was100% correct
Very good service that we have come to expect as standard from the people of this organisation
We had an excellent service from Des. He is amazing. I would recommend him to my friends.
An absolutely fantastic service and so, so helpful. Many thanks to Claire for all your support and advice. I had a wonderful holiday, with no problems at all. I look forward to booking my next holiday ASAP
Perfect in every way
Excellent service from start to finish
Always good service
Everything perfect, as usual. Thanks Monica.
Excellent service as always.
Always professional and helpful - the first company I call when booking a holiday or trip abroad.
From start to finish thay made my trip very pleasurable. I will be using tham again.
Jessie guided us through a very confusing paper journey to get to Thailand. She was with us at every step and because of her input we enjoyed a very stress free holiday.
Excellent as always
Dennis top man.
Great service by Ellis and colleague - have been using now for many years and still get great service.
Everything was, as usual, organised well. Very responsive on the phone and always easy to get hold of you. Great service which I will continue to use.
Travel is precarious at the moment and having DialAFlight backing me gave the reassurance I needed. The entire team were helpful, answered my queries, dealt with airlines when I couldn't and got me out of a pickle. I've booked flights with them numerous times
Lily made the whole booking process so easy and was super helpful! She was always at the other end of the phone whenever we needed her throughout our holiday to help with covid enquiries. I can’t recommend her enough!
As always Philip was a true professional, so helpful and highly efficient. Many thanks to him for organising what was a difficult trip
Very helpful as this was not your normal getaway. Everyone involved at DialAFlight was fantastic.
Claire, Wayne and Gino. Try any of them for a professional, responsive and informative travel discussion.
Thanks again for the service you gave me under very bad times - all the best to Rocky and his team
Amazing service
We step out of limpid, tropical air into the rich, dark-wood, terraced lobby.
Several staff take everything from your hands, sit you down and give you a cup of Wonderful Sky. Instantly refreshed, you wonder why you've never had it before. It's because they invented it: spring water, cinnamon, honey, lime juice and pandanus (a Thai herb). Like everything at the Tongsai Bay resort in Thailand's Koh Samui, it's exceptional.
With 83 rooms nestled into 28 acres of green hillside, each room, family cottage and villa overlooks Tongsai Bay beneath a sky that alternates between shades of blue, green and flaming sunset amber.
Enjoy your own private space in a Beach Villa
Of nature's glory my children take no notice, and yours won't either. What they do immediately see and love are two pools. One for adults and one for kids.
Then there are the family activities for all ages; kayaking, tennis, sailing, paddle-boarding, windsurfing, Thai music, dancing, language and, err, fruit carving - the children loved hacking at nutritious fruit without having to eat it. You go to your room, or better still to your villa with an oversized bathtub on a deck with a stunning view. Maybe first you'll have a massage.
Massage is to Thailand what wine is to France. The interaction between you and the masseuse is a cross between thermodynamics and yoga. It's serious.
Relaxing at the spa at Tongsai Bay Resort
And then there are the wonders produced in the kitchens. Whether it's Thai, Chinese, Japanese, Italian or European cuisine, they've got it all.
The kids exclaim: 'This is the best burger, waffle, ice cream etc ever!' You're astounded by the wonder that is Kha Soi Kai (curried chicken with egg noodles).
I had the Tongsai Bay eggs benedict with hash browns and Penang curry and immediately booked a private cooking class.
While I learned to whip up a four-course Thai lunch, my husband learned to do nothing and the children played ping-pong and billiards. Then they all devoured the lunch.
Managers Martin Heiniger and Mark Harrison lead an award-winning team who have a deep, eco-responsible respect for the environment, including running their own organic garden.
We toured it with Earng from reception and chef Golf (her nickname - almost everyone has one, including 'Guitar' at reception).
They displayed all their herbs, including Morning Glory. Yes, I know what that phrase means and so do the ladies here. They giggled and then showed my husband the organic cucumbers.
The family-owned, family-friendly Tongsai Bay resort may be secluded but it is just a short drive to all manner of adventures. The rainforest Skyhawk zip line turns you into a superhero.
The freeform pool at Tongsai Bay Resort overlooks the sea
You can have a day trip to a pristine emerald lagoon with snorkelling, kayaking and lunch.
You can go crazy in banging, neon clubs and
then return to the calm of the Tongsai Bay, and this exclusive tranquillity is
at the heart of its magic. You always feel as if they have all the time in the
world for you and that you're the only ones there. That's their secret.
The resort celebrated its 30th anniversary in 2017, still with employees from when they opened as the first luxury hotel on Koh Samui.
We left Koh Samui for 'the greatest city in the world'. At least that's the view of Bjorn Richard Richardson, manager of 137 Pillars Suites & Residences, in the heart of Bangkok. This hotel-cum-residence is inventive, cool and busy.
The clever design touches include details such as a check-in lounge with a massage chair, shower and sleeping pod, and a digital golf facility with a resident pro. The hotel's London cab runs you to and from all nearby hotspots and Nori and the reception team will take care of all your planning.
The 27th-floor pool is a crowning touch and the Nimitr restaurant is elegant and inventive. In Bangkok, one must go to Chatuchak (world's biggest market), Chinatown (the world's biggest) and the reclining Buddha statue (the world's biggest). And then return to the tranquillity of 137 Pillars.
Amazingly, it is simple old-fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online, which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for over 40 years and we believe no one does it better. Judge for yourself.
Not quite what you're looking for?
We can easily customise an offer to suit your exact requirements
Clients range from TV companies to Space agencies, investment banks to firms recruiting nurses, doctors and teachers around the world. One saves tigers, elephants and and orang-utans, another clears landmines around the world.
But they all have one thing in common. They love the unique DialAFlight approach. Read more here
Let us extend the personalised service of your booking into your holiday with great prices on business class flights ready to add a touch of class to your trip.
Take the stress out of travelling with a host of wonderful perks on offer from priority check-in and premium lounge access to chauffeur service and fine in-flight dining, plus the supreme comfort of a fully-reclining seat.
Call us to see how much you could save on Business Class flights.
Airport Lounges from £25
Once you’re through security leave the crowds, kids and chaos behind you with a visit to one of our comfortable airport lounges.
All offer complimentary food, drinks, wifi and newspapers with some also including Fastrack through security. Prices from £25.
Use our speedy private transfer service to avoid the stress of finding your way out of the airport terminal and looking for a taxi or bus on arrival.
With our meet and greet service, our driver will meet you in the arrivals hall. They will monitor flight arrival times giving you peace of mind that someone will be waiting for you with a name board even if your flight is late.
They will then assist you with your luggage and organise a private transfer directly to your hotel - there’s no waiting around for other passengers for shared transfers!
So no queues, no delays and less stress.
What could be better than giving someone the Gift of Travel?
Starting at just £50, with no maximum value, DialAFlght's 'Gift of Travel' vouchers make the perfect present for any occasion or celebration.
And it couldn't be simpler to organise, just contact one of our travel experts today and they will organise a personalised travel voucher to be sent out.
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