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As always great service
Great service as always
Great staff, always on the ball.
As always a fantastic service in difficult times
With things changing from day to day Darren and staff were amazing. We thank all of you.
Great holiday and good flight with Scoot, but don’t want to fly from Gatwick next time. Heathrow every time with whoever is going at a decent price
Excellent service from Raj as always - been using DialAFlight since 2010 and would never go elsewhere as I know they will look after me if I have any issues
Excellent service and communication from Vinny as I changed my flight times and had extra luggage which he sorted for me without any bother. 5 star service.
Have booked through DialAFlight many times - response and service has always been exemplary.
As always DialAFlight have excelled in their professional qualities.
Never want to fly with Qatar again. Also the thoughts of strangers I sat with.
Special thanks to Connie
It was excellent. All the team provided great help before and during my trip.
Outstanding service from Russell Harrison
Always great service - Monika Jain is exeptional
Arthur took all the stress and strain from the flight selection and booking process. The whole trip went just as planned with disabled assistance and chauffeur car all arranged
Excellent service kept me well updated - Samuel was brilliant
Great to know someone is going to answer the phone after a couple of rings and be able to deal with your concerns
Vinnie has been providing me with great service for many years now.
Been using you for quite a few years now and look forward to phoning Oliver to sort our next trip, always a pleasure.
Gary consistently provides excellent service.
Amelia did a great job supporting us. I would not fly Air France on this route again though. The plane was old and cramped.
Nicky is always very helpful and always does everything to sort the trip I want, great service
Lucy was amazing from start to finish. I would highly recommend you to all my friends and family.
Very helpful as always.
Been dealing with DialAFlight for 17 years and I book a lot of flights every year. All my family and friends use you too. Best in the business
A big thank you and a pat on the back to Paul and his team for 100% per cent service
The only let down as usual is the return airport. Birmingham never provide a wheelchair on exit from the plane even though requested by yourselves and by myself on the plane from Dubai
Special thanks to Cody. DialAFlight gives a brilliant, personal professional service.
Tristan always gives excellent customer service
We step out of limpid, tropical air into the rich, dark-wood, terraced lobby.
Several staff take everything from your hands, sit you down and give you a cup of Wonderful Sky. Instantly refreshed, you wonder why you've never had it before. It's because they invented it: spring water, cinnamon, honey, lime juice and pandanus (a Thai herb). Like everything at the Tongsai Bay resort in Thailand's Koh Samui, it's exceptional.
With 83 rooms nestled into 28 acres of green hillside, each room, family cottage and villa overlooks Tongsai Bay beneath a sky that alternates between shades of blue, green and flaming sunset amber.
Enjoy your own private space in a Beach Villa
Of nature's glory my children take no notice, and yours won't either. What they do immediately see and love are two pools. One for adults and one for kids.
Then there are the family activities for all ages; kayaking, tennis, sailing, paddle-boarding, windsurfing, Thai music, dancing, language and, err, fruit carving - the children loved hacking at nutritious fruit without having to eat it. You go to your room, or better still to your villa with an oversized bathtub on a deck with a stunning view. Maybe first you'll have a massage.
Massage is to Thailand what wine is to France. The interaction between you and the masseuse is a cross between thermodynamics and yoga. It's serious.
Relaxing at the spa at Tongsai Bay Resort
And then there are the wonders produced in the kitchens. Whether it's Thai, Chinese, Japanese, Italian or European cuisine, they've got it all.
The kids exclaim: 'This is the best burger, waffle, ice cream etc ever!' You're astounded by the wonder that is Kha Soi Kai (curried chicken with egg noodles).
I had the Tongsai Bay eggs benedict with hash browns and Penang curry and immediately booked a private cooking class.
While I learned to whip up a four-course Thai lunch, my husband learned to do nothing and the children played ping-pong and billiards. Then they all devoured the lunch.
Managers Martin Heiniger and Mark Harrison lead an award-winning team who have a deep, eco-responsible respect for the environment, including running their own organic garden.
We toured it with Earng from reception and chef Golf (her nickname - almost everyone has one, including 'Guitar' at reception).
They displayed all their herbs, including Morning Glory. Yes, I know what that phrase means and so do the ladies here. They giggled and then showed my husband the organic cucumbers.
The family-owned, family-friendly Tongsai Bay resort may be secluded but it is just a short drive to all manner of adventures. The rainforest Skyhawk zip line turns you into a superhero.
The freeform pool at Tongsai Bay Resort overlooks the sea
You can have a day trip to a pristine emerald lagoon with snorkelling, kayaking and lunch.
You can go crazy in banging, neon clubs and
then return to the calm of the Tongsai Bay, and this exclusive tranquillity is
at the heart of its magic. You always feel as if they have all the time in the
world for you and that you're the only ones there. That's their secret.
The resort celebrated its 30th anniversary in 2017, still with employees from when they opened as the first luxury hotel on Koh Samui.
We left Koh Samui for 'the greatest city in the world'. At least that's the view of Bjorn Richard Richardson, manager of 137 Pillars Suites & Residences, in the heart of Bangkok. This hotel-cum-residence is inventive, cool and busy.
The clever design touches include details such as a check-in lounge with a massage chair, shower and sleeping pod, and a digital golf facility with a resident pro. The hotel's London cab runs you to and from all nearby hotspots and Nori and the reception team will take care of all your planning.
The 27th-floor pool is a crowning touch and the Nimitr restaurant is elegant and inventive. In Bangkok, one must go to Chatuchak (world's biggest market), Chinatown (the world's biggest) and the reclining Buddha statue (the world's biggest). And then return to the tranquillity of 137 Pillars.
First published in the Mail on Sunday - August 2018
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