Your calls always answered within 5 rings.
Courtney arranged everything for us and we felt we were in excellent hands throughout. It was very helpful to be able to ask questions regarding seat allocation on Qatar
Usual excellent service. Had a great time. Would go nowhere else to book my Australian holidays. Well done Ralph. DialAFlight is the best
Thank you so much, your customer service is excellent.
Very smooth trip. Thanks so much for all your help arranging flights. Kids first time in Australia and had a blast, really enjoyed the variety of places we travelled to.
You have been just brilliant and your assistance was invaluable. Staff polite, friendly and knowledgeable and great in an emergency situation.
Excellent trip, unfortunately luggage lost on return and still not received!
Gordon goes way and beyond every time
Very helpful indeed. Great organisation to deal with
I would not recommend breakfast at the Crowne Promenade Melbourne. Zero star rating from us.
The help was there when needed. All the information was well presented and given in plenty of time. It made this first time, flying solo on a long trip, feel very confident.
Everything OK till Dubai airport on way back. Total mess, no organisation, no help. The airport can’t deal with a crisis. Just pathetic.
Can’t fault the service I received by Graham and everything went according to plan. It was great to get a pre-flight call from him to ensure we had everything in place that we would need. As it happened, we hadn’t so it enabled us to get the missing documents. But I would not choose to fly Air Malaysia again. On the other hand, New Zealand Airways was outstanding. Probably the best flight I’ve ever had and I’ve had a lot.
Yet again excellent service from the team at DialAFlight. Will definitely use again.
As always, DialAFlight have been excellent in organising our flights to Australia. Jordan Fell has usually been our contact and is professional and friendly but all agents we have spoken to have been great AND the phone is answered within seconds….always a bonus.
As always Chloe and Lloyd were there to advise and reassure us when our original plans changed on our flights back from Australia
Just keep up the good work. Impossible to fault you.
All went very smoothly. When I phoned Ruby from Brisbane with a query about my flight home, she checked immediately and phoned me back and confirmed that all was in order. Very reassuring. I will definitely use DialAFlight again. Very grateful.
Leah Jessep is both knowledgeable and prompt in all her communication, many thanks.
It has always been a pleasure to deal with you as you have a wonderful manner and so does Molly! Would not ever think of changing from DialAFlight! You are the best!
Good service will use again
Great company to deal with. Will definitely use this option again
Everything was spot on. Good to know you could be contactable at any time. You responded to my query very quickly setting my mind at rest.
Great service from Ivor who kept us up to date with everything before we left. The app is great having everything listed. We did have a problem with not being able to check in with the airlines in New Zealand but think this was an airline error.
Always very friendly and very helpful - nothing is too much trouble.
The reason I didn’t give a 5 for performance is for not calling back when saying you would. This is the only blip in otherwise fantastic service I always get from DialAFlight.
From start to finish the process was excellent. I've used DialAFlight a few times and i would definitely recommend
I particularly like the personal touch and knowing I could contact our manager any time I had a query, which I did, being quite naïve about modern flying. I should have contacted Visa to let them know we were going to Australia as they blocked my card when I needed it and caused a lot of stress. That's not the fault of DialAFlight but it may be advisable to let people know before they travel.
My only comment is to let people know there might be a terminal change at Dubai.
Very good service
Stress the need for any visa application rather than placing it in the small print.
Singapore's star is shining ever more brightly as a top tourist destination - it has a fantastic bar and foodie scene and a host of new design hotels. And of course it has a reputation for being a super-safe and super-clean city.
The island city-state off southern Malaysia is a melting pot of trade, tourism and cultures - it's a global financial centre with a tropical climate and multi-cultural population.
Its colonial core centres on the Padang, a cricket field since the 1830s and now flanked by grand buildings such as City Hall, with its 18 Corinthian columns. And in Chinatown, dating from about 1820, stands the red-and-gold Buddha Tooth Relic Temple, said to house one of Buddha's teeth.
Singapore is ideal either as a final destination or as a stopover en route to Australia or New Zealand. Here's how to get the best and most fun out of it in two days.
First evening
A selection of flights from Heathrow land round about 6pm local time.
A 30-minute or so drive from Changi airport will get you to your hotel - and shortly afterwards to the bar, with perhaps a Madame Butterfly cocktail in your hand (tequila, watermelon, rosé wine and soda water).
Singapore's famous Raffles is reopening this summer after a major refurbishment, so a revitalising Singapore Sling will be available there - or otherwise that particular cocktail can also be thoroughly enjoyed at the Loof bar in the Civic District.
Day One, morning
Download the Grab app - Singapore's version of Uber - then head to the Marina Bay Sands Hotel, where you can pop up to the rooftop Lavo restaurant for brunch with a view. The ricotta pancakes with lemon and blueberries are divine. If you want something a little different, how about chicken and waffles?
Next door to the hotel is the lotus flower-shaped ArtScience Museum, which hosts exhibitions from design to technology. A short walk away, the Gardens By The Bay cover 250 acres and feature 220,000 plants.
The 18 futuristic, steel-clad 'trees' are actually giant exhausts for the turbines that cool the bio-dome greenhouses.
Afternoon
Head to one of Singapore's giant malls and you'll never be short of shopping and dining opportunities, but it's even better for a reviving blast of cool air in a city that often has high humidity levels.
At Ion on Orchard Road, there are plenty of designer stores to browse, although there are budget options too. As a tourist, you can claim back the seven per cent Goods & Services Tax.
When you're ready for a snack, go to the basement food court for toast with kaya, a caramel-like spread of sugar, coconut milk and eggs.
Evening
In Chinatown, chef Ivan Brehm, formerly of Heston Blumenthal's Fat Duck, conjures up superb flavours at Nouri. A five-course tasting menu with wine pairings costs £155 per person. Dishes include Afro-Brazilian fritters with turmeric, coconut sauce, bread and salted prawn vatapa, and nasturtium marshmallow with candied orange.
A short walk away is Native, where Vijay Mudaliar crafts cocktails from weird and wonderful ingredients including pureed grasshoppers.
Day Two, morning
Escape the hustle and bustle and see a different side of Singapore by taking the North-South line of the metro to Kranji and the Kranji War Cemetery, where 4,000 Commonwealth soldiers killed in two world wars lie buried.
Before you head back, join the locals in the Kopitam cafe at Kranji station, where a bowl of laksa - spicy noodle soup - costs less than £2.50.
Afternoooon
Back in central Singapore, see places featured in the recent hit movie Crazy Rich Asians from the sidecar of a souped-up, chauffeur-driven Vespa. The two-hour tour includes a stop for food.
Evening
Hawker centres are an institution here - no-frills food courts where the prices are great and food is top-notch.
In Queenstown, Timbre+ provides a modern take on one, with outlets housed in shipping containers. Grab a bucket of ice for your beers, then choose a starter at one spot, a main somewhere else and dessert at a third.
Before you head to Changi Airport for your flight back to the UK, kick back at Timbre+'s rooftop pool - it's open until midnight.
First published in the Mail on Sunday - May 2019
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