Your calls always answered within 5 rings.
Not the first rodeo with DialAFlight and yet again Kelly and the team were outstanding. Especially keeping on top of improving deals and suggestions right up until our departure. The speed of communications is important and at DialAFlight you're on it. Well done!
From the first time I spoke with Ellie. From making the arrangements tailored to our needs and the whole process to us coming back was all perfect.
Jerry understood our needs for a two week trip to Singapore and as he has been there we really appreciated his experience and expertise. We will definitely be recommending your company to all and look forward to booking future holidays with you.
DialAFlight is my go to place for booking long haul flights and special experiences. Leah Jessop and team are totally amazing. There when you need them and definitely deliver over and above
Keep up the great work!
Great service both through the booking, as well as travelling, processes. Thanks, as always, DialAFlight.
Our plans had to be changed twice, and they were done seamlessly by Michael, who I would definitely recommend to my friends.
Excellent service from Tom Cates, many thanks for your assistance.
Its always nice to be able to speak to the same agent and know they're there to help you.
Lloyd was a star. Got us home safely. Thank you.
Very well supported with booking process and throughout. Joey responded promptly when we were concerned about possible flight changes.
Our tour of Sri Lanka with additional nights in the Maldives was fantastic. All of the accommodation was superb and we had a wonderful holiday. What really impressed us though was the help and support after our fights home were cancelled. Nicole booked us new flights via Singapore and accommodation for the additional 9 nights before our new flights. It was a stressful couple of days until Nicole had everything sorted for us but the anxiety would have been off the scale if we didn’t have the reassurance that we were being helped by an extremely capable agent and a company that obviously cares about its customers. We will be telling our friends what amazing service we received.
Amazing support - thank you Gordon
Very happy with everything - information, itinerary and personal touch. Sophie was always available on the phone when I needed help.
Transfer from hotel to airport and back was excellent. Would ask that when added to itinerary pick up times be added.
Gareth went above and beyond and was very helpful
Have been travelling with DialAFlight for over 20 years with Jack and just come back after touring Asia for three months. All flights and connections were good. Once again outstanding 5 star service
Very helpful service and feedback was prompt when needed
I would like to take this opportunity to thank Dominic and his team for helping me out in booking my tickets.
All excellent.
Finn is THE MAN
Excellent personal service - thank you
Always efficient and reliable
Excellent as always
Doug was super helpful and an overall great experience - thank you
Ash was transparent when discussing our different options for our wildlife tour. This was high quality, reliable and the transfers, accommodation and tour were of good quality, on time and well organised. We will definitely use Ash again as he has given us the trust and confidence we want.
Would use Matt again every time for long haul trips - excellent service
Guy and the team are amazing. So good at what they do and have loads of expertise. Just come back from an unbelievable trip that went 100% without a hitch. Great company to deal with and I will defo use them again and for many years to come for sure.
As ever, Kieran was excellent and made this such an easy trip and took the stress out of travelling. He sorted everything and made it so much easier to focus on the more important stuff I needed to get done.
The flight from Abu Dhabi to Singapore was delayed by approx 17 hours which meant a lost day of our holiday.
A Sikh in starched white uniform suddenly appears and scrunches across the gravel drive to greet me, his white beard almost merging with his turban. I hadn't seen him emerge from the building but he somehow seemed to materialise from nowhere.
This could only be Raffles, one of the most famous hotel names in the world.
I am whisked into the cool embrace of the lobby, where a glass of chilled mineral water arrives almost before I've had a chance to park myself on a leather sofa.
The brand-new atrium is not that different from the old one. It has cleaner, sharper lines, but retains the same bold sweep that suggests an impressive and desirable combination of elegance and sophistication.
It was here that, according to some reports, 300 Japanese officers and men fell on their swords after the surrender of Singapore to the Allies in 1945.
But such grisly ghosts hardly hit the right note following a multi-million-pound refurbishment that has taken two-and-a-half years to complete. It officially reopened in the summer of 2019.
The hotel says the restoration was designed to ensure that everything that is so special about Raffles was carefully preserved – the ambience, the service, the charm and the heritage of the hotel. They have certainly succeeded in that.
There are still the graceful courtyards to relax in, while new bars, restaurants and shops have been added.
The changes have simply enhanced the comfort and splendour.
Raffles Singapore was born in 1887, the year the Armenian Sarkies brothers took over an unprepossessing ten-bedroom bungalow and set about pulling in the great and the good.
From such humble beginnings, the hotel was quickly expanded and word of mouth brought in royalty, as well as celebrities.
It was named after Sir Thomas Stamford Raffles, who colonised Singapore 200 years ago for the British East India Company and became Lieutenant-Governor of the Dutch East Indies. It was a bold move to summon up this heroic, swashbuckling frontiersman – but, my goodness, it has paid off.
Noel Coward first stayed for a month in 1931, after completing Private Lives. He recalled in his memoirs drinking his first Singapore Sling and he remained a loyal guest until his final visit in 1968.
The literary roll call is impressive – Joseph Conrad, Rudyard Kipling, Somerset Maugham, French novelist, art historian and statesman Andre Malraux, German-born poet, novelist and painter Hermann Hesse and Chilean poet and politician Pablo Neruda for starters.
Then there are the glamorous fans: Ava Gardner, Elizabeth Taylor and, more recently, Johnny Depp and the Duke and Duchess of Cambridge.
There are 115 guest-rooms, all suites. I am shown into a State Room Suite overlooking the quad, with a huge marble bathroom and a bath the size of a small cargo vessel.
The double sink seems excessive for one man and his toothbrush. Ditto the opulent bed. But I'm not complaining.
The flat-screen TV has been discreetly inlaid into the wall so that it looks like a decorative obsidian plaque. 'I think we should pop down to the Long Bar and take a refreshment,' says my charming hotel guide.
Good idea. First, I pop into the Writers Bar, taking in the cool granite and mahogany, contrasting with marble and alabaster walls. It's as 'airy as a birdcage', as Conrad put it in his novella The End Of The Tether.
I wander down the colonnaded corridors and around the green quadrangle before settling at a table in the Long Bar.
A cast-iron hand-cranked contraption on the bar, designed for shaking multiple cocktails, gets to work producing the hotel's signature drink, the Singapore Sling. It is a powerful concoction made from Cointreau, pineapple and lime juice, gin, grenadine, cherry liqueur, Benedictine and Angostura bitters. That's all.
Order this in my local back home and the barman would think I was taking the mickey. Here, it's the most natural thing in the world.
First published in the Daily Mail - March 2020
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