We will use DialAFlight for our next trip.
The value of booking through a travel agent rather than independently was evident when our flight from Bali was cancelled due to volcanic eruption, so that we missed 2 following flights with BA. We believed Thai airways when they told us our flights would be rescheduled at no cost to us. It was only because Ethan from Dial-a-Flight contacted us in Bali & then spoke to BA that we discovered this was untrue & only through his swift action on our behalf that we were able to obtain seats with only one extra day's delay. If we had waited until we arrived in Bangkok we would have paid much more and been delayed for longer. He also gave us the good advice to reclaim our extra costs through our insurance.
Excellent service and very flexible with arrangements.
Great interaction with Brian and team. Would not fly with Eva Airlines again - cancellations combined with food poisoning didn’t help
My trip was planned by Lily and from start to finish the service was incredible. I told her what I wanted and she delivered just that. A perfect itinerary tailor-made for me and my partner. We had the best holiday and I have recommended DialAFlight to everyone!
Very helpful with suggestions and information before booking.
It's nice to speak to human beings on the phone, instead of an Indian call centre. Always employ British speaking people who you can understand and your customers will return.
Suggestion of taking a day later flight to save money was a good one
Oscar was so helpful.
Thank you, everything was perfect
Excellent as always
Next time I fly long haul will you remind me not to book cattle class. While it is very entertaining, the operators need to take some seats out.
Thank you for your ongoing help with booking our flights. Much appreciated!
Alfie was exceptionally helpful. He planned our trip and thought of every last detail.
Another amazing, fantastically organised and totally faultless trip on a multi-city trip to Thailand. The hotels were so nice and their location suited my needs precisely, the standard of accommodation was superb. Thanks so much- you really are wonderful.
Thank you Jamie
Always helpful - good to deal with a person not just an application on a computer, and always good value.
Excellent service from Leah and Joseph. Will definitely recommend and use in the future.
Will certainly use DialAFlight again
KLM are probably the worst major airline I have travelled with. Uncomfortable seats, bland food, luke warm at times and a take it or leave it attitude. I was unable to checkin online and only knew my allocated seat when I checked In at the airport. I have had words with them on Facebook. Thank you as your service was very good and I have already recommended you to a friend.
Very professional and will be using you again in the near future.
Thanks Carter for sorting out my chaotic flight plans again .. appreciated!
I was very happy and will use you again this year
Brillant holiday - all flights on time
Great service once again. Calling later today to book next trip! Thank you DialAFlight!
Everything smooth as clockwork. Reps knowledgeable and friendly. Great service.
Great job Kennedy. We love the app, we used it all the time.
I always use Austin - his knowledge is extensive
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