Good communication, very helpful customer care
Gino was fantastic and always on hand to answer any questions we had. Everything went perfectly and I will definitely be using you again!
Everything worked out well so no complaints.
Although the club lounge (airport) not as good in my opinion as the other lounges. But it’s all good
A big thank you to Morgan who has been helping me book flights for my parents. I even recommended a friend of a friend because of their good customer service.
Top company - I have been using your services for 20 years
I really want to thank Danny Sharma, he did an excellent job of always informing me of updates and keeping me worry free. I will definitely use DialAFlight again. Thank you so much
Helpful, followed up, responsive
As always great service and excellent product!
Thank you Claire in Manchester!
Best customer service ever. 10/10 for the whole team
What a fantastic trip organised by a fantastic travel agent!
Everything was perfect. All transfers arrived on time and everything else was spot on.
Natalie was first class from booking through to our return from our holiday.
Everything arranged to an exemplary standard. Thanks to Brody
Excellent service from Dylan in particular. Have already recommended your company to one of my friends
Thank you - DialAFlight delivered yet again.
We have been recommending you to anyone who will listen. When we arrived at Havana airport on a Sunday afternoon to catch a flight to Antigua (via Santo Domingo) we found our flight was cancelled and, after some digging around, and no help whatsoever from "customer services" in Havana (customer "service" is not really a Cuban speciality) we discovered that PAWA air had ceased trading.
We dialled the DialAFlight emergency number and they could not have done more. When he went off duty he handed over to his colleague Karen and between them they rebooked flights to Antigua via Miami.
This meant an overnight stay in Miami and a hotel was duly booked for us. More than that we needed ESTAS as ours had expired just one week earlier and had not been renewed (thinking we would not need them.) These were duly completed over the phone and paid for.(It took some time but once submitted they came through quickly) and we were all systems go.
We eventually arrived in Antigua just a couple of hours later than originally planned and even our taxi transfer was adjusted accordingly by DialAFlight. We continued with our holiday (sailing in the Caribbean) and everything else went to plan. We shall let everyone know how great the service was when we felt rather lost. The only financial damage seems to be a huge mobile phone bill! Thank you all.
Anthony was a superstar. Sorted us the best deal with perfect flights and accommodation. A sterling guy with good chat and didn't hassle us into any unnecessary extras. Promotion worthy!
Once again thanks Joey for excellent service!
Another success, 100% recommendation, thank you.
Customer service was very quick to respond to email requests. I would however have liked details of my timetable sent with the booking rather than requesting it weeks later.
We had the perfect holiday
This was an Otis triumph - the hotel he picked was excellent along with all aspects of our travel arrangements
In particular the flight home in Upper Class was a holiday in itself!
I have recommended lots of people to DialAFlight, just great service from Roray.
Thanks Nick - an excellent holiday
I have been booking my holidays with DialAFlight for the last 4 years and Ryan always helps me. He has very good customer service. Thanks again.
Sorted flight, visa, French address for visa with no problem. Even held our hand through discussions about hurricanes.
Everything was well organised, all transfers were on time, high quality and stress free. DialAFlight reps abroad were helpful and accommodation was as described prior to holiday. I would always use DialAFlight now to advise and book holidays. I recommend to friends and family
I will always use DialAFlight to book my flights from now on!