Best customer service ever. 10/10 for the whole team
What a fantastic trip organised by a fantastic travel agent!
Everything was perfect. All transfers arrived on time and everything else was spot on.
Natalie was first class from booking through to our return from our holiday.
Everything arranged to an exemplary standard. Thanks to Brody
Excellent service from Dylan in particular. Have already recommended your company to one of my friends
Thank you - DialAFlight delivered yet again.
We have been recommending you to anyone who will listen. When we arrived at Havana airport on a Sunday afternoon to catch a flight to Antigua (via Santo Domingo) we found our flight was cancelled and, after some digging around, and no help whatsoever from "customer services" in Havana (customer "service" is not really a Cuban speciality) we discovered that PAWA air had ceased trading. We dialled the DialAFlight emergency number and they could not have done more. When he went off duty he handed over to his colleague Karen and between them they rebooked flights to Antigua via Miami. This meant an overnight stay in Miami and a hotel was duly booked for us. More than that we needed ESTAS as ours had expired just one week earlier and had not been renewed (thinking we would not need them.) These were duly completed over the phone and paid for.(It took some time but once submitted they came through quickly) and we were all systems go. We eventually arrived in Antigua just a couple of hours later than originally planned and even our taxi transfer was adjusted accordingly by DialAFlight. We continued with our holiday (sailing in the Caribbean) and everything else went to plan. We shall let everyone know how great the service was when we felt rather lost. The only financial damage seems to be a huge mobile phone bill! Thank you all.
Anthony was a superstar. Sorted us the best deal with perfect flights and accommodation. A sterling guy with good chat and didn't hassle us into any unnecessary extras. Promotion worthy!
Once again thanks Joey for excellent service!
Another success, 100% recommendation, thank you.
Customer service was very quick to respond to email requests. I would however have liked details of my timetable sent with the booking rather than requesting it weeks later.
We had the perfect holiday
This was an Otis triumph - the hotel he picked was excellent along with all aspects of our travel arrangements In particular the flight home in Upper Class was a holiday in itself!
I have recommended lots of people to DialAFlight, just great service from Roray.
Thanks Nick - an excellent holiday
I have been booking my holidays with DialAFlight for the last 4 years and Ryan always helps me. He has very good customer service. Thanks again.
Sorted flight, visa, French address for visa with no problem. Even held our hand through discussions about hurricanes.
Everything was well organised, all transfers were on time, high quality and stress free. DialAFlight reps abroad were helpful and accommodation was as described prior to holiday. I would always use DialAFlight now to advise and book holidays. I recommend to friends and family
I will always use DialAFlight to book my flights from now on!
We have travelled with DialAFlight before and feel supported and well looked after. Will use again in the future and would recommend to others. Once again, a big thank you to Chloe
Zoe was very efficient - we would definitely use her again.
A great trip and very well organised.
Stacey is simply the best.
Without doubt I will be buying flights through DialAflight from here on. Marco could not have been more helpful and ensured all of our travel went without a problem.
Fantastic service, really helpful travel manager. Made booking very easy and straightforward!
Good recommendation for the hotel. Transfer arrangements went smoothly.
Chloe was brilliant! She even took the time to call us and check everything was OK a couple of days before we left. Perfect!
Fab assistance from Elliott!
Edward was excellent. Couldn't fault him!