Excellent customer care including phoning to ensure everything in place and ready to go
Spike helped me plan the perfect holiday for my extended family to Vietnam. Everything was taken care of and I had total faith that everything would run smoothly- from airport pick ups to cruise transfers.
The holiday was perfect and the recommendation of Evason Ana Mandara in Nha Trang was excellent. One of the best places we’ve stayed.
There was a slight hiccup at the last hotel, which was hotel providers fault, not Spike's. But knowing he was on hand to help as he did was such a comfort when I was half way across the world.
Thanks Spike for another awesome holiday!
As always Jerry was very helpful
Good support and efficient service
Another fantastic trip. Hotel standards were excellent and Vietnamese guides and drivers friendly, punctual and very professional.
Always at the end of the phone or email. When asking any questions answered promptly. Always polite and professional. Would recommend and definitely use again. Excellent service.
A fantastic holiday - Ricoh was spot on .
Perfect holiday in Vietnam and Phuquoc. Once again, very well organised by Finn. Thank you.
From start to finish Jarvis excelled at his job
All three hotels were excellent, and the transfers were timely. The HaLong Bay tour was enjoyable but the boat was a little 'tired'.
It was difficult to get into Vietnam as customs officials wanted to see my return ticket so this caused issues at first. This will be resolved with a visa which will be required from June.
Your finding and booking a Halong Bay cruise that was suitable for my walking difficulties was much appreciated. We loved the cruise and would not have included it in our itinerary if there was any doubt about accessibility.
I could not have been more impressed with the professional and efficient service I received from Saf who was on the ball from the very first enquiry. I would definitely use DialAFlight next time and have already recommended the service to many others.
All flights were on time - transfers were waiting and accommodation excellent. Your service is outstanding
Excellent service. Special thanks to Mason for sorting my outward on-line check-in.
I only just made the flight connection at Bangkok.
Future customers need to be advised of the requirement for a shuttle bus transit from national to international terminals at Hanoi. The only signage is at the bus stop which, if you did not know was needed, you would not look for. Our internal flight was delayed and the international flight was almost fully boarded when we arrived at the gate.
The travel manager who handled my flight booking was very good and the follow up phone call 7 days before I departed was top notch
Everything went as planned. Your timely reminders and follow up are always welcome, thank you.
Many thanks to Glen for his patience
Everything went perfectly - Stan is the man!
Very helpful - was able to answer all our questions about internal flights and give advice
You looked after us well.
Co-operation and time and input from all at DialAFlight, especially Roray was superb. So many heartfelt thanks to all!
Brilliant 5* accommodation. We had an amazing time. Not very impressed with Vietnam Airlines. No entertainment for the 12 hr flight to Vietnam.
Emergency help out of office hours when flight cancelled much appreciated
Bradley was a great help and even gave me a call a couple of days before our departure! Excellent service, I will definitely be calling Bradley again for our next trip.
As always Sally and her fellow workers always work hard for their customers. Great service, great staff