You were, as usual, brilliant. Assistance at Heathrow excellent. At Newark no assistance or help. UA are not offering vegetarian meals. Was told to bring my own! However, flight attendant brought me a spare veggie meal from first class! Heathrow was spacious, calm and relaxing. Newark was loud, crowded, tannoy announcements every few minutes, music, eateries dominating the terminal which made the whole gate experience unrelaxing! I was very glad I had managed to upload all travel docs onto UA Travel Centre because you had to have a boarding card which said Travel Ready to board. If not, paper docs had to be verified at another gate. So, you came out on top. UA and Newark Airport didn’t!
Well done, everything done by your company was perfect.
Your booking arrangements and support were greatly appreciated for all the current areas of uncertainty, and were generally much more clear than other advice.
Excellent service and competitive prices - very pleased indeed
Frankfurt airport is a nightmare - never going through there again!
Many thanks for your excellent service and support.
Excellent service from Callum
Everything went smoothly apart from unavoidable airport delays. Was surprised to be charged for my hand luggage on the Jetblue leg. I had formed the impression from Leah that it would be exempt from charges for all legs of my journey. Maybe I misheard her.
Smooth, professional service from Roray - your company 'does what it says on the tin.'
Guy never lets me down - we’ve been working with him for years and will continue to do so.
Theo kept me informed and showed great patience with the changing Covid situation.
The best customer service I have received from any company in the last few years. I was recommended to use you by a number of different friends and I can see why.
Loads of info pre-flight on covid and travel requirements. Saved me a lot of hassle.
Used you before and recommended you to friends and would again. Great personal communication which is rare in this day and age made me feel safe travelling at this difficult time knowing you would pick up the phone
Monika is a rockstar. She has been looking after me for 4 years and she is brilliant
Harvey was absolutely great. I have used this company twice and will most certainly be using him again.
My friends have already booked for their Christmas flight to New Orleans on my hearty recommendation!
We’ve moved over from Destinology and now book all our holiday through Libby who has been excellent throughout.
Otis is the best travel agent we have ever worked with. We trust him with our travel plans and listen to all his advice and he has not let us down once. When he is not available the rest of your team are always on hand to help and they do a great job too. Keep up the good work team!
Always happy with Darren. I am happy to recommend him
Our Travel Manager Donovan is a dream to work with and I would highly recommend him. He is very professional and highly attentive
Always available to answer questions and offer support
Excellent as usual and thanks for the follow up before/after the trip.
All well done.
Great, as ever, thanks guys!
Super reliable, friendly, knowledgeable. I really value the personal element of your service. The phone is always answered almost immediately and I get to speak to the same people - in my case it’s usually Micky, who know about my plans. I wish you continued success.
Superb support and out of hours service. This is the ultimate reason for booking with you.
Just for info Hotel Carson is not really set up for international tourists or well located for LA in general without a car. Also quite a lot of facilities at Vegas airport are still shut (eg business lounge). Still made sense to fly business due to low cost diff v econ but worth knowing.
Malcolm was once again very helpful
I would recommend DialAFlight highly. They helped me navigate travel plans to the US under very difficult circumstances. Always at the end of a phone, and in regular communication via email. Their advice regarding PCR testing was always correct. A very empathetic team. I will not hesitate to use them again
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