Due to health issues our holiday requirements have been very complex this summer requiring cancellations, insurance claims and then Special Assistance. All have been dealt with with understanding and professionalism by Kieran assisted by Owen. Thank you.
Always efficient, and helpful. Brilliant service.
Brilliant, as ever, many thanks!
The trip across Spain went smoothly. Just one slight hiccup - the car rental pickup stated just the city not which branch. Luckily, it was sorted without too much difficulty.
An excellent service as always. My go to travel agent.
Any code-sharing should be made crystal clear, especially when that leg of the flight has the same code at the leading airline
Eric is our go-to travel companion. Thanks as ever for ensuring our travel arrangements went well
Efficiently resolved my change of flight when it was cancelled - excellent level of customer service.
This is not a complaint nor is it your fault.
I bought tickets online from the Madrid tourist office and there was nothing to indicate that people over 65 either pay nothing at museums or half price. Perhaps you could let people going to Madrid know about this as I felt ripped off by the tourist office.
Excellent service and good flight recommendations
There’s a certain comfort that comes from booking with DialAFlight. They just hold your hand right up until you leave and you know that if you need help while you are away, they would be there.
Professional, polite, well informed
The boys and girls at DialAFlight always deliver. Can’t wait for my next trip!
Excellent service. Christian was extremely helpful and professional
It’s becoming more complex and tricky to book travel independently. What a relief to turn to DialAFlight to sort through the complexities on my behalf.
Thank you Harvey it was wonderful, hotel perfect and highly recommend
Could have explained Madrid T4S is a different terminal to T4 and though you have to check in/baggage drop in T4 there’s a 30 minute trip to terminal S where you also have to queue to pass through passport control. We nearly missed our plane. Airport check in staff didn’t alert us either. Otherwise all very good thanks
Fraser looks after us very well
Fantastic service. So happy with the fab holiday arranged for us by Reggie. Highly recommend.
Jed was extremely professional. He helped us choose and book our holiday flights and hotel.
He is always available and helpful with any queries and questions and gives great individual attention to us as clients. We have recommended you to friends and family.
I think you could have helped more with explaining the Ikos app and things we could pre-book.
Hotel was great. Taxi pick up in Malaga was a lengthy affair but was great on the return leg from Marbella.
We had a fabulous trip made so much easier by DialAFlight. Finlay was superb - answering all our questions efficiently and speedily, with great recommendations for restaurants and things to do too. Definitely using DialAFlight again!
As always excellent service and attention to detail
Charles was great. He went the extra mile.
In your itinerary you told us we were flying Jet 2 from T1 at MCR and in fact Jet 2 flights are now going from T2. This was only a slight problem with the Fast Track booking.
Very good performance by all your staff resulting in an excellent holiday, thank you
Perfectly organised by Kylie
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