Everything fine apart from the inefficiency of Lufhansa, who after starting 10 minutes late, left us on the tarmac at Heathrow for 20 minutes, took 25 minutes to get us onto the tarmac at Frankfurt, before making us wait again before they brought a ladder to get us off the plane. Unlike British Airways, who tend to be worse, they did at least apologise. Good to see national stereotypes broken after all this stuff you hear about German efficiency. At least DialAFlight did a good job.

Nigel Palmer| Posted on 20 Sep
Flew to Frankfurt

Nothing to do with you, but I thought it was pretty awful flying with BA to Frankfurt. OK not to serve any drinks or snacks for free on the flight, but not OK that BA do not accept cash if you want a bottle of mineral water!

Nigel Palmer| Posted on 05 May
Flew to Frankfurt

As an anxious traveller (anxious about making connections) I really appreciated the personal call before travelling.

Susan Saunders| Posted on 08 Apr
Flew to Frankfurt

You are so reliable, so understanding and always manage to arrange my challenging travel needs. Thank you.

Doreen Scott| Posted on 05 Feb
Flew to Frankfurt

As ever Tara was excellent.

Bill Robinson| Posted on 27 Oct
Flew to Frankfurt

Please don't book me to fly Lufthansa again. They were delayed and didn't inform us until quite late in proceedings. The delays happened flying out and returning.

Su Washington| Posted on 25 Sep
Flew to Frankfurt

I have already told several people about your service. No waiting for phone to be answered, no music or automated response and excellent advice and support. Friendly attitude etc. brilliant. Keep up the good work

Doreen Scott| Posted on 11 Sep
Flew to Frankfurt

Always very pleased with the results when we use DialAFlight.

John Cloud| Posted on 29 Aug
Flew to Frankfurt

Excellent as always. I couldn't ask for anything more.

Katarina Nilsson| Posted on 30 Apr
Flew to Frankfurt

Catherine was outstanding, as always

Penny Chedzey| Posted on 28 Apr
Flew to Frankfurt

Anthony as always delivered the goods. Excellent!

Gillian Reid| Posted on 10 Feb
Flew to Frankfurt

We particularly appreciated the courtesy call just prior to the trip to ensure all was OK. A nice personal touch.

Alan Jones| Posted on 29 Nov
Flew to Frankfurt

I never have problems with DialAFlight. Billy Gardner is excellent, efficient, and dedicated.

David Sheldrake| Posted on 17 Oct
Flew to Frankfurt

The person who made my booking was extremely efficient and courteous - a real pleasure to deal with. I even received a courtesy call to ensure everything was OK. Would definitely use DialAFlight next time I need a flight!

Zoe Martin| Posted on 07 Oct
Flew to Frankfurt

Keep up the good work. Looking forward to using your services again soon

Ruth Watson| Posted on 21 Sep
Flew to Frankfurt

You might like to know that I booked my rail ticket for the onward journey from Frankfurt online. I allowed plenty of time to cope with any delay of our arrival (which was only 10 minutes on this occasion). Lufthansa had forgotten to send a member of staff authorised to push a wheelchair, my luggage went missing and took a good hour to arrive. As a result I missed the train and was told by the German railway company that I have thereby forfeited the total cost of my rail ticket. Great. I will not do my own bookings online again.

Nigel Palmer| Posted on 12 Sep
Flew to Frankfurt

Hope you stay in business for another hundred years

Hafez Nahid| Posted on 17 Aug
Flew to Frankfurt

Thank you Billy. Things always work out when you are on the case! Love DialAFlight.

Carole Lewis| Posted on 17 Aug
Flew to Frankfurt

Elliot was very helpful. Thanks

Simon Eagle| Posted on 30 Jul
Flew to Frankfurt

Very efficient and helpful and kept up to date after booking - for example when return flight was cancelled by airline.

Barbara Stockley| Posted on 22 Jul
Flew to Frankfurt

Fantastic as usual, thanks to Cody.

Anthony Rose| Posted on 21 Jul
Flew to Frankfurt

You guys are great, you always give me the best service, and help.

Guy Dean| Posted on 02 Jul
Flew to Frankfurt

It is much easier talking to a person when trying to work out the best price and destination compared to the internet!

Anthony Wilson| Posted on 20 Jun
Flew to Frankfurt

Only frustration is with BA as I left something on the aircraft at LCY and they will only accept personal collection within the next 28 days until it is disposed of and I do not live anywhere close to London.

Simon Neve| Posted on 09 Jun
Flew to Frankfurt

River Cruises gave excellent service on the boat and excursions. The boat was comfortable, clean and catering and drinks were very good. We departed from Koblenz but arrived at Andernach which did cause frustration to those who had made their own arrangements but got it wrong at one end or the other.

David Parker| Posted on 07 Jun
Flew to Frankfurt

You provide an excellent professional service.

Robert Bolstridge| Posted on 02 Jun
Flew to Frankfurt

Lufthansa strictly apply a 23 hour limit to on-line check-in. For short trips such as mine this precludes booking in the return. I do not have access to printing when 'on the road' so this is inconvenient.

Howard Torode| Posted on 19 May
Flew to Frankfurt

Thanks. Delicious weekend

John Murphy| Posted on 12 May
Flew to Frankfurt

Smooth professionalism. 10 out of 10. Not a single issue or grumble. Could not have gone any better. Many thanks and will definitely be back.

John Tieman| Posted on 08 May
Flew to Frankfurt

Awesome customer service from Marshall. Super happy customer

Alicia Mullings| Posted on 12 Apr
Flew to Frankfurt