0330·100·2220
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Airline cancelled flight but Donovan found a great alternative solution in minutes. Fabulous service, as always.
As usual, first class
Dexter is always very helpful, more so this time when changes had to be made to my return flight.
A reliable reassuring service. Thank you DialAFlight for all your help.
Very efficient and friendly service. Thanks to Roy in particular.
Everything fine apart from the inefficiency of Lufhansa, who after starting 10 minutes late, left us on the tarmac at Heathrow for 20 minutes, took 25 minutes to get us onto the tarmac at Frankfurt, before making us wait again before they brought a ladder to get us off the plane. Unlike British Airways, who tend to be worse, they did at least apologise. Good to see national stereotypes broken after all this stuff you hear about German efficiency. At least DialAFlight did a good job.
Nothing to do with you, but I thought it was pretty awful flying with BA to Frankfurt. OK not to serve any drinks or snacks for free on the flight, but not OK that BA do not accept cash if you want a bottle of mineral water!
As an anxious traveller (anxious about making connections) I really appreciated the personal call before travelling.
You are so reliable, so understanding and always manage to arrange my challenging travel needs. Thank you.
As ever Tara was excellent.
Please don't book me to fly Lufthansa again. They were delayed and didn't inform us until quite late in proceedings. The delays happened flying out and returning.
I have already told several people about your service. No waiting for phone to be answered, no music or automated response and excellent advice and support. Friendly attitude etc. brilliant. Keep up the good work
Always very pleased with the results when we use DialAFlight.
Excellent as always. I couldn't ask for anything more.
Catherine was outstanding, as always
Anthony as always delivered the goods. Excellent!
We particularly appreciated the courtesy call just prior to the trip to ensure all was OK. A nice personal touch.
I never have problems with DialAFlight. Billy Gardner is excellent, efficient, and dedicated.
The person who made my booking was extremely efficient and courteous - a real pleasure to deal with. I even received a courtesy call to ensure everything was OK. Would definitely use DialAFlight next time I need a flight!
Keep up the good work. Looking forward to using your services again soon
You might like to know that I booked my rail ticket for the onward journey from Frankfurt online. I allowed plenty of time to cope with any delay of our arrival (which was only 10 minutes on this occasion). Lufthansa had forgotten to send a member of staff authorised to push a wheelchair, my luggage went missing and took a good hour to arrive. As a result I missed the train and was told by the German railway company that I have thereby forfeited the total cost of my rail ticket. Great. I will not do my own bookings online again.
Hope you stay in business for another hundred years
Thank you Billy. Things always work out when you are on the case! Love DialAFlight.
Elliot was very helpful. Thanks
Very efficient and helpful and kept up to date after booking - for example when return flight was cancelled by airline.
Fantastic as usual, thanks to Cody.
You guys are great, you always give me the best service, and help.
It is much easier talking to a person when trying to work out the best price and destination compared to the internet!
Only frustration is with BA as I left something on the aircraft at LCY and they will only accept personal collection within the next 28 days until it is disposed of and I do not live anywhere close to London.
River Cruises gave excellent service on the boat and excursions. The boat was comfortable, clean and catering and drinks were very good. We departed from Koblenz but arrived at Andernach which did cause frustration to those who had made their own arrangements but got it wrong at one end or the other.
Amazingly it is simple old fashioned service that sets us apart from other travel firms. And yes, we really do answer the phone within 5 seconds!
Check out the reviews on Trustpilot and the word ‘service’ appears again and again. And you’ll find many reviews from customers saying they wasted hours trying to plan a holiday themselves before calling us - often on the advice of a friend - only to find we could offer numerous options not available online which also saved them money.
Our team of 300 travel managers has been arranging tailor-made holidays for almost 38 years and we do not believe anyone does it better. Judge for yourself.
Airport Lounges fr £25
Once you’re through security leave the crowds, kids and chaos behind you with a visit to one of our comfortable airport lounges.
All offer complimentary food, drinks, wifi and newspapers with some also including Fastrack through security. Prices from £25.
Use our speedy private transfer service to avoid the stress of finding your way out of the airport terminal and looking for a taxi or bus on arrival.
With our meet and greet service, our driver will meet you in the arrivals hall. They will monitor flight arrival times giving you peace of mind that someone will be waiting for you with a name board even if your flight is late.
They will then assist you with your luggage and organise a private transfer directly to your hotel - there’s no waiting around for other passengers for shared transfers!
So no queues, no delays and less stress.
Curious tourist, culture vulture or sporting addict? Wherever you are in the world we can help you get the most from your trip with sightseeing suggestions, city tours and a variety of leisure activities.
Book in advance through your travel manager and not only will you save an average of 10% over booking locally but you won’t risk missing out if a particularly activity or tour is oversubscribed.
With or without a guide, tours offer a unique insight
Take an escorted tour for that authentic experience If you really want to find the essence of a country, then small group tours are the perfect answer.
Take the open road for a freewheeling self-drive tour A self-drive tour is a fantastic way to explore a country at your own pace, driving through spectacular landscapes.
Take a cruise and see several countries in one go Cruise holidays have come of age, allowing you to visit several countries and see amazing places, all on one unique holiday.
All customers can take advantage of exclusive premium rates we’ve negotiated for our portfolio of business clients.
We’ll maintain your preferred airline loyalty programmes
and you’ll have 24/7 support wherever you are in the world.
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