Very last minute request but the team were so thorough and patient; a massive thank you.
Max was as usual brilliant.
Excellent process from start to finish. Oli was a joy to work with
Des gave excellent service. l always recommend him to my friends.
Use DialAFlight for short and longhaul flights and are always very pleased. We generally book with Manny but if he isn’t there all the staff are very helpful.
Everything went smoothly. I liked the fact that I was contacted just before leaving to ensure everything was OK.
As always, superb service
Airline cancelled flight but Donovan found a great alternative solution in minutes. Fabulous service, as always.
As usual, first class
Dexter is always very helpful, more so this time when changes had to be made to my return flight.
A reliable reassuring service. Thank you DialAFlight for all your help.
Very efficient and friendly service. Thanks to Roy in particular.
Everything fine apart from the inefficiency of Lufhansa, who after starting 10 minutes late, left us on the tarmac at Heathrow for 20 minutes, took 25 minutes to get us onto the tarmac at Frankfurt, before making us wait again before they brought a ladder to get us off the plane. Unlike British Airways, who tend to be worse, they did at least apologise. Good to see national stereotypes broken after all this stuff you hear about German efficiency. At least DialAFlight did a good job.
Nothing to do with you, but I thought it was pretty awful flying with BA to Frankfurt. OK not to serve any drinks or snacks for free on the flight, but not OK that BA do not accept cash if you want a bottle of mineral water!
As an anxious traveller (anxious about making connections) I really appreciated the personal call before travelling.
You are so reliable, so understanding and always manage to arrange my challenging travel needs. Thank you.
As ever Tara was excellent.
Please don't book me to fly Lufthansa again. They were delayed and didn't inform us until quite late in proceedings. The delays happened flying out and returning.
I have already told several people about your service. No waiting for phone to be answered, no music or automated response and excellent advice and support. Friendly attitude etc. brilliant. Keep up the good work
Always very pleased with the results when we use DialAFlight.
Excellent as always. I couldn't ask for anything more.
Catherine was outstanding, as always
Anthony as always delivered the goods. Excellent!
We particularly appreciated the courtesy call just prior to the trip to ensure all was OK. A nice personal touch.
I never have problems with DialAFlight. Billy Gardner is excellent, efficient, and dedicated.
The person who made my booking was extremely efficient and courteous - a real pleasure to deal with. I even received a courtesy call to ensure everything was OK. Would definitely use DialAFlight next time I need a flight!
Keep up the good work. Looking forward to using your services again soon
You might like to know that I booked my rail ticket for the onward journey from Frankfurt online. I allowed plenty of time to cope with any delay of our arrival (which was only 10 minutes on this occasion). Lufthansa had forgotten to send a member of staff authorised to push a wheelchair, my luggage went missing and took a good hour to arrive. As a result I missed the train and was told by the German railway company that I have thereby forfeited the total cost of my rail ticket. Great. I will not do my own bookings online again.
Hope you stay in business for another hundred years
Thank you Billy. Things always work out when you are on the case! Love DialAFlight.
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