I checked in online and was allocated a seat which was not the extra leg room seat I had paid for. The check in girl tried to blame DialAFlight which I knew was NOT the case. She was awkward and unhelpful and it was frustrating that she was blaming you guys when I suspect it was their rubbish system! I’m 100% happy with DAF. Shame I can’t say the same for Flybe
I always use this company and recommend them to friends and other businesses I work with. They are totally professional, always give me the best deal and in 10 years of using them they have never failed to deliver an excellent service!!!
Many thanks to Rocky for helping us arrange this.
Flight cancelled from Bristol to Düsseldorf and we had to go via Frankfurt and then onto Düsseldorf meaning we arrived very late. This was however not your fault.
Particularly liked the call the day before we left to wish us a good trip.
Great advice given by Ben. Great location - so glad I took his advice
I was very happy with your service
Have already recommended you to various friends and family. Thanks
Avoid offering British Airways as a choice until they improve on their customer service at Heathrow.
British Airways were OK this time and I really appreciated being given a free small cup of coffee on the Dusseldorf-London City run. (Last two journeys with them they could provide no refreshments, on the first flight because the cabin crew were new and didn't know how to operate the bank card machines, and on the second flight because the process of charging everybody by cheque card was so slow that they never got to half of us). Maybe DialAFlight should purchase BA and show them how to run an airline.
Excellent service for stress free booking!
Fantastic service and appreciated the personal phone call the evening before flying. Will definitely use you again and have already recommended you to friends and colleagues.
The DialAFlight team was not only helpful, but also professional, creative and understanding.
Thank you for arranging my next day flight
Just so pleased to have Isabelle (a real person) on the end of the phone to help through the whole process, even outside working hours. Excellent service
It was necessary for me to change my return flight. This was done swiftly and efficiently. Thank you!
Friendly, helpful service and so easy - a simple phone call. Very reassuring for an infrequent traveller.
Many thanks once again
Brilliant service, kept informed of all changes.
I had a very good hassle free trip to Dusseldorf. Many thanks to all your friendly members of staff.
Will recommend to my friends who appreciate the best things in life.
Excellent customer service. You found a brilliant flight for a group of 11 at a great price. Would definitely recommend to my friends
A very helpful and friendly service
Excellent customer service and knowledgeable staff. Have used DialAFlight on many occasions and would definitely use them again before any other company. Whatever you want they are able to sort it out for you.