So disappointed and embarrassed with the condition of the arrival hall and baggage collection area at Edinburgh airport. Toilets were a disgrace and I will be complaining. All our connections were on time and baggage did not get lost! Thanks DialAFlight
Great, informative service would definitely use again.
A disappointment was that there was no business class lounge available to us at Zanzibar airport. KLM apparently doesn’t have a contract with the lounge and we would have had to pay to enter. No notification of this so 3 hrs waiting at the gate. Not acceptable on a business class ticket
We had a problem when arriving at Kilimanjaro Airport as nobody was there to meet us. Apparently Leopard Tours had not been advised of our new flight time. This meant we did not get to our hotel until 5am which was not a great start given we started the trek the following day
Fantastic helpful team true to their word - when I called from abroad with a query they answered promptly and helped me
Theo was excellent with his suggestions and help. 10 out of 10
Roger was really informative and friendly checking I had sorted out my visa as well.
Fantastic customer service as always
Lauren was so helpful, talking through the different options available for my daughter's trip to Tanzania.
As usual - professional friendly and exceedingly helpful
Philippa was brilliant
Thank you Stafford for booking this amazing honeymoon for me and my husband. Everything was just perfect. The hotel is absolutely amazing and one that should be recommended to everyone who wants to visit Zanzibar.
I have used DialAFlight for many years. They are reliable and efficient and whilst fares sometimes appear cheaper on the internet it is better to deal with people direct. I have always recommended my safari clients to use them.
Absolutely amazing safari and beach holiday with all the connections completely faultless. Another gem from Vinnie Gornall!
Many thanks for all your help and advice. We have traveled many times with DialAFlight and Tristan is incredibly knowledgeable and helpful
I would not fly with Kenyan Airlines again. They lost my luggage for 4 days and I had to buy clothes. They actually off loaded about 20 pax luggage in NBI as Precision Air was full
Very helpful in organising the flights for our trip of a lifetime! Thank you Lucas
Conrad was very helpful and always responded to my queries. All arrangements were great
Always very pleased with your service - will definitely use again
The most important quality of a travel agent is working with one that understands your needs. Lucas does and that’s why we have such successful and enjoyable trips
Harvey Edwards was excellent from start to finish.
All arrangements via Conrad worked perfectly. Excellent service - just as it used to be
Amazing service from DialAFlight as per usual. Professional staff, always willing to help no matter what I needed. Special mention to Teddy Ramage for always making sure everything works out for my Mum’s flights. I would highly recommend their services to anyone who wants a friendly, quick and efficient travel agent.
Will use again and planning next trip. Les is great
Vinnie is a star and we are already thinking about our next trip through DialAFlight …..
Excellent service - kept in touch right until we got on the plane after a 2 year wait.
The VIP service on arrival for visas, pick-up was excellent
We had an issue at Doha airport and Wayne was on point to deal with and authorise alternative arrangements.
Great flight and brilliant assistance throughout by Manny.
All timings worked out fine and both airlines I travelled with were efficient and pleasant
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