The hotel room we booked wasn’t the one given to us. But the hotel manager very kindly upgraded us

Faheem Mayet Visited Zanzibar | Posted on 13 Jul | Stayed at Park Hyatt Zanzibar

Very impressed how Stevi kept in touch personally and was proactive in sorting out an issue with one of our flights. Excellent customer service at a time when it is so often difficult to speak to a real person!

Frankie Shortland Visited Kilimanjaro | Posted on 22 Jun

I was bumped from my pre-booked aisle seat from Addis to Manchester into the most uncomfortable window seat ever. Not DialAFlight fault. Also diabetic meals were poorest on any flight

Nick Greaves Visited Dar Es Salaam | Posted on 22 May

Keep up the good work

Jitendra Chudasama Visited Dar Es Salaam | Posted on 27 Mar | Stayed at Golden Tulip Dar City Center

Gino is always brilliant

Eleanor Matthews Visited Kilimanjaro | Posted on 26 Feb | Tailor-made tour

Had a fantastic trip, thanks!

Michael O'Hara Visited Kilimanjaro | Posted on 20 Feb

Great travel agents, phone always answered swiftly, help given with visas and check in for flights, excellent hotels, very good on the ground agents. All very high quality

Stuart Hinton Visited Kilimanjaro | Posted on 16 Feb | Stayed at LUX* Marijani

Dennis was very helpful when we had a problem with a hotel

Janine Hunter Visited Zanzibar | Posted on 13 Feb | Stayed at Amani Boutique Hotel

Thank you for looking after us

Anne Nalubowa Visited Dar Es Salaam | Posted on 02 Feb

We should have been told that at major points of entry to Tanzania you can get a visa on arrival. Rather than the long procvess of getting an online visa.

Judith Luxford Visited Zanzibar | Posted on 03 Jan | Stayed at Meliá Zanzibar

It would have been helpful to get more information about the trek. We received some great info by Altezza - but only upon arrival.

Paula Higgins Visited Kilimanjaro | Posted on 29 Oct | Stayed at LUX* Marijani

Great service, thank you

Karen Khamis-burtoft Visited Zanzibar | Posted on 22 Oct

Everything worked perfectly thank you

Virginia Davies Visited Kilimanjaro | Posted on 19 Oct | Stayed at M Hotel

As always Theo my travel manager was always there for me right throughout my 19 days of travel through 4 countries. Thank you Theo

Vip Panchmatia Visited Zanzibar | Posted on 19 Oct | Stayed at LUX* Marijani

Dale was extremely helpful and friendly.

Julian Jenkins Visited Dar Es Salaam | Posted on 02 Oct

Brody was fabulous, really responsive and provided the personal touch.

Claudette Bellingan Visited Kilimanjaro | Posted on 27 Sep | Stayed at Gold Zanzibar

Connection on outward journey a bit hairy,

Trudie Bond Visited Dar Es Salaam | Posted on 24 Sep

Excellent service as always

Ann Woodfield Visited Kilimanjaro | Posted on 21 Sep

Great help at the airports

Emily Grayson Visited Kilimanjaro | Posted on 17 Sep

Gavin put together an amazing holiday for us, we will definitely be booking with him again.

Mark Crawford Visited Zanzibar | Posted on 16 Sep | Stayed at LUX* Marijani

Thank Nicky for organising ihe flights for us again

Geraint Stephens Visited Dar Es Salaam | Posted on 13 Sep

From your side all went to plan. But were very disappointed with the flight from London to Nairobi. Poor food. Indifferent service. On the return the flight was delayed by 3 hrs

Patricia Cole Visited Kilimanjaro | Posted on 21 Aug

Very straightforward with no issues

Julie Harnden Visited Kilimanjaro | Posted on 02 Aug

Lucy McNab was excellent!

Nicola Morgan Visited Kilimanjaro | Posted on 26 Jun

Excellent service as always

Dean Richards Visited Zanzibar | Posted on 17 Jun

Marie my travel manager was superb from start to finish, she made sure my trip was life changing and I have her to thank for everything. She was always there when I needed her.

Marie Ransom Visited Zanzibar | Posted on 04 Jun

Alway provide excellent service.

Nazlin Nathoo Visited Zanzibar | Posted on 06 May | Stayed at LUX* Marijani

Only one small thing that we didn’t foresee when booking was the rainy season. And the hotel Serena is not good for a 14 day stay - four or five days max.

Raymond Flynn Visited Zanzibar | Posted on 30 Apr | Stayed at Zanzibar Serena Hotel

Eve was brilliant. We have booked many flights with DialAFlight and always asked for the same travel consultant. She knows what I want when looking for a holiday. Absolutely brilliant customer service and support 24/7

Pritesh Mistry Visited Dar Es Salaam | Posted on 25 Apr | Stayed at CBD Hotel

We ‘touched down’ at Kilimanjaro - I thought it would be brief but it took two hours! A long journey

Harriet Sleigh Visited Dar Es Salaam | Posted on 31 Mar